Paying Your Electric Bill at Jackson EMC

Since 1938, Jackson Electric Membership Corporation (EMC) has provided reliable electric service to homes farms, and businesses across northeast Georgia. As a customer-owned electric cooperative, Jackson EMC is committed to powering communities cost-effectively. Paying your electric bill on time each month is an important way you can partner with Jackson EMC.

Below we’ll cover details on Jackson EMC billing and review the various payment options to keep your account current.

Understanding Your Jackson EMC Electric Bill

Jackson EMC sends out monthly bills for electric service based on metered kilowatt-hour (kWh) usage at each property. Meters are read around the same date each month and bills are typically mailed within 5 business days.

Key charges on Jackson EMC electric bills include:

• Electricity usage – Rate per kWh used that month

• Customer charge – Fixed monthly fee

• Applicable riders – Cost recovery fees, taxes, etc.

• Total current charges – Sum of above charges

• Account balance – Any past due balance plus current month charges

Review your usage patterns and charges monthly. Report any questions immediately to Jackson EMC’s billing department at 1-800-242-4830.

Payment Options for Jackson EMC Customers

Jackson EMC offers several ways to pay your electric bill conveniently:

Pay Online

The fastest payment option is through Jackson EMC’s online portal at www.jacksonemc.com. Register your account to pay by e-check, credit or debit card 24/7.

Pay By Phone

Call 1-888-228-9166 to use Jackson EMC’s automated phone payment system. Have your account number, card information or bank details ready to make a payment.

Pay In Person

Visit any Jackson EMC office during business hours to pay by cash, check or money order. Offices are located in Braselton, Jefferson, Statham, and Winder.

Pay by Mail

Send a check or money order payable to Jackson EMC to:

Jackson EMC
PO Box 38
Jefferson, GA 30549

Please include your account number on the payment. Allow 5 business days for processing.

Bank Draft Payments

Sign up to have your bill payment automatically drafted from your bank account each month. Call Jackson EMC or visit an office to complete an authorization form to enroll.

Budget Billing

For consistent monthly bills, enroll in Jackson EMC’s Budget Billing program. Your payment will be the monthly average of your annual usage charges.

Avoid Late Fees and Disconnection

Jackson EMC bills are due by the due date shown on your statement to avoid late fees. A 1.5% late fee applies to any unpaid balance after the due date.

If an account becomes 45 days past due, a final disconnect notice is issued. To avoid service interruption, full payment must be received by the disconnect date. Reconnection requires paying the past due amount and a $30 disconnect/reconnect fee.

So pay on time to avoid penalties! Register for online access to monitor your balance and usage.

Seeking Bill Payment Assistance

If you are struggling financially and unable to pay your Jackson EMC bill, the following assistance options may be available:

• Payment arrangements – Set up a payment plan for past due balances

• Project SHARE – Provides EMC bill payment assistance for qualifying incomes

• LIHEAP – Federally funded energy bill aid through local community action agencies

• Extended due date – Have your bill due date moved to better align with your pay cycle

Contact Jackson EMC Member Services at 1-800-242-4830 to discuss bill payment assistance and manageable solutions.

Partnering for Service Excellence

At Jackson EMC, our mission is providing reliable power and excellent service to enhance the quality of life across our community. Paying your bill promptly each month allows us to operate efficiently and control costs.

We aim to empower members with the information and options needed to easily manage electric accounts. By working together, we can build a cooperative that exceeds expectations and powers prosperity for all we serve.