Is Mile Auto Good Car Insurance? A 2024 Review

Finding affordable yet quality auto insurance can be a challenge One company that offers a unique pay-per-mile insurance option is Mile Auto But is this newer insurer a good choice for your car insurance needs?

In this comprehensive review, we’ll examine Mile Auto’s pros and cons, coverage options, discounts, customer service, ratings, reviews and more Read on for an expert assessment of whether Mile Auto is good car insurance worth considering

Overview of Mile Auto Insurance

Mile Auto is a relatively new auto insurance carrier, founded in 2010. So it has just over a decade of industry experience so far. The company is based in Atlanta, Georgia and has about 20 employees.

Mile Auto specializes in pay-per-mile insurance, making it attractive for low mileage drivers. Their affordable premiums are based on actual miles driven instead of estimates.

Mile Auto Financial Strength and Ratings

Although Mile Auto itself is not rated by insurance rating agencies yet, the insurer that underwrites their policies is:

• Rated A or Excellent by AM Best

• Rated A or Excellent by the Better Business Bureau

However, Mile Auto is not accredited by the BBB currently. Overall, the financial ratings are decent but limited since the company is younger.

What Types of Auto Insurance Does Mile Auto Offer?

Mile Auto focuses on one type of auto insurance:

Pay-Per-Mile Coverage

With pay-per-mile car insurance, premiums are based on your actual mileage over a set period, typically monthly. The less you drive, the less you pay.

Base coverages include:

• State minimum liability
• Optional higher liability limits
• Optional comprehensive and collision
• Add-ons like roadside assistance

So coverage options are straightforward but limited compared to standard insurers.

Does Mile Auto Offer Any Discounts?

Because Mile Auto’s rates already reflect actual miles driven, there are no additional discounts offered. The pay-per-mile model provides a built-in discount for low mileage compared to traditional insurers.

How Does Mile Auto Customer Service Measure Up?

Here are some key details on Mile Auto’s customer service:

• Contact options include phone and website contact form

• No live chat offered

• No mobile app

• Phone support hours not specified

• Claims process not outlined in detail

The limited customer service options and details make Mile Auto fall slightly behind in the customer experience department compared to top insurers.

Mile Auto Quotes and Claims Processes

Mile Auto doesn’t provide specific details on their quotes or claims handling processes. But here are some likely specifics:

Getting a Quote

You’ll need to enter details like:

• Your driving history and mileage
• Your vehicle
• Desired coverage limits

To start a policy, you’ll need to send in a current odometer pic.

Filing a Claim

You would start the claim process by:

• Calling Mile Auto or your agent
• Providing details about the accident/damage
• Following up on any requests from the insurer

Overall, the quotes and claims processes seem simple, but exact details are lacking. An independent insurance agent can help navigate these processes smoothly.

Mile Auto Insurance Reviews from Customers

Here are examples of customer feedback on Mile Auto insurance:

• “Super easy insurance. I don’t drive much, and rates are based just on monthly odometer photos. Privacy is good. Fair rates for what I use.”

• “I’m saving almost $50 a month with Mile Auto. I’m glad I found a company that charges by the mile since I’m driving less.”

• “Much better deal for me as a low mileage driver. Ended up with great coverage for a much lower rate.”

• “Impossible to cancel – customer service is never available.”

The reviews are somewhat mixed but generally positive overall regarding claims, cost savings and customer experience.

The Pros of Choosing Mile Auto Insurance

Here are some of the biggest advantages that Mile Auto offers drivers:

Affordable Premiums

Pay-per-mile rates create big savings for low mileage drivers. You only pay for what you actually drive.

High BBB Rating

Mile Auto holds an A or Excellent rating from the Better Business Bureau, indicating a good reputation.

Good for Infrequent Drivers

If you don’t drive often, the pay-per-mile model can slash your insurance costs significantly.

The Cons of Mile Auto Car Insurance

Here are some potential downsides to consider about Mile Auto:

Limited Coverages

Mile Auto only provides basic liability and some add-ons. Options are lacking compared to standard carriers.

Not Rated by Most Agencies

Mile Auto itself does not have financial strength ratings from industry leaders like AM Best yet.

Minimal Customer Service Details

Exact insurance quote and claims processes are unclear upfront. Support options and hours could be better outlined.

No Mobile App

Mile Auto does not offer a mobile app for added customer convenience like top insurers.

Is Mile Auto Right for You?

Mile Auto is a decent option for certain drivers, while others may be better served by a more traditional insurance company. Consider Mile Auto if:

• You drive 5,000 miles a year or less
• You want the lowest possible rate based on actual mileage
• You just need state minimum liability coverage
• You don’t need usage-based discounts or robust coverages

However, frequent drivers who want full protection may prefer an insurer with wider coverage selections and discount opportunities.

The Bottom Line – Is Mile Auto Good Car Insurance?

Overall, Mile Auto provides affordable pay-per-mile insurance that can save infrequent drivers big on premiums. Financial ratings are limited but positive so far.

Customer feedback indicates decent service and claims experiences. However, traditional insurers offer more discounts, coverages and customer convenience.

For basic liability and the lowest possible mileage-based rates, Mile Auto is likely a good option. But for full protection and features, expanded carriers may better suit your needs.

Consult an independent insurance agent to get matched with the provider that’s right for your driving habits, budget and coverage priorities. They can provide personalized advice on whether Mile Auto is a smart choice for you.