Paying your IPL (Indianapolis Power & Light) bill should be quick and hassle-free With so many options available, you can choose the phone payment method that works best for your needs In this article, we’ll walk through the simplest ways to pay your IPL bill over the phone.
Understanding Your IPL Bill
Before making a payment, it helps to understand what’s on your IPL bill. Key elements include:
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Account number – This unique number identifies your IPL account Have this handy when you call to pay
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Due date – The date your payment is due, typically 20 days from the bill date. Pay by the due date to avoid late fees.
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Amount due – The total you owe for this billing period. This covers charges for electricity usage, fees, etc.
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Payment history – Lists your most recent payments received and any outstanding balance.
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Usage details – Shows your daily kilowatt-hour usage and meter readings for the period.
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Messages – Important notices like payment confirmation numbers, disconnection warnings, etc.
Knowing what’s on your bill makes it easier to pay the right amount by the due date.
Three Easy Ways to Pay Your IPL Bill by Phone
IPL offers three convenient phone payment options:
1. IPL ExpressPay
The automated IPL ExpressPay system is the fastest way to pay by phone.
To use ExpressPay:
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Call 317-261-8222 or 888-261-8222 (toll-free).
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Enter your 10-digit IPL account number.
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Select your payment amount:
- Press 1 for full balance
- Press 2 to pay a different amount
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Enter your payment information. Have your credit/debit card or bank account details handy.
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Follow the prompts to complete your payment.
ExpressPay is available 24/7 and processes most calls in under 2 minutes. You’ll receive a payment confirmation number at the end.
2. Speaking to an IPL Agent
If you prefer talking to a live agent, call IPL Customer Service at 317-261-8222 or 888-261-8222 (toll-free).
Let the agent know you want to make a payment. Have your account number, amount paying, and payment details ready. The agent will take your payment over the phone and provide a confirmation number.
IPL agents are available Monday-Friday from 7 AM to 7 PM.
3. Using the IPL IVR Line
The IPL IVR (interactive voice response) line allows you to pay your bill via an automated system.
To use the IVR line:
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Call 800-672-2407
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Select “Make Payment” from the menu
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Enter your IPL account number
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Follow prompts to enter your payment details and amount
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Receive a confirmation number at the end
The IVR line is available 24 hours a day, 7 days a week. Credit and debit card payments incur a $1.95 fee.
Payment Reminders
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Have your account number, amount paying, and payment details handy before calling. This speeds up the process.
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Pay by the due date to avoid late fees. IPL charges late fees if payment is received after the due date.
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Save your confirmation number as proof of payment.
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Contact IPL if your payment doesn’t process for any reason.
Paying your IPL bill by phone is fast and convenient. Use one of the simple phone payment options above to take care of your bill quickly.
When Is Your Meter Read?
IPL makes every effort to read meters on a regular monthly schedule, made up of twenty cycles. All the locations in cycle one are read on a certain day. Next, all the locations in cycle two are read, and so on through the month.
IPL meter readers walk from house to house on their routes, reading both water and electric meters at each location. Gas meters are not read by IPL.
IPL meter readers are out in all sorts of weather, and they each walk several miles every day, reading meters. Occasionally, severe weather or an inaccessible meter keeps them from reading meters on schedule.
When a meter cannot be read as scheduled, IPL will use an “Estimated Read”. Estimated reads are generated by a computer program which calculates the customers average monthly electricity usage for the previous 12 months. IPL will reconcile the next on-site read to the previous months estimated read.
Reading a dial meter is similar to reading several clocks.
- Standing in front of the meter, record the number for each dial from left to right.
- The dials do not all turn in the same direction.
- This dial meter reading is 49438.
IPL warns of bill payment scam
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