Paying utility bills can feel like a hassle, but Infinite Energy has made paying your natural gas bill quick and easy through their online bill pay system. This article will walk through everything you need to know about receiving, viewing, and paying your Infinite Energy bill online.
Understanding Your Bill
After using natural gas each month, Infinite Energy will mail you a bill detailing your usage and charges The bill will show the date range the charges are for, the amount of gas used in units, delivery fees, taxes, and any additional charges or credits on your account
It’s important to review your natural gas bill closely each month Check that the meter readings, dates, and usage amounts seem accurate based on your household’s gas consumption that month If you see any unusual spikes or discrepancies, contact Infinite Energy right away to have them investigate.
When Payment is Due
Your Infinite Energy bill is due by the date shown on your statement, typically 20 days after the bill was issued If payment is not received on time, a late fee will be assessed to your account Late fees are 1.5% of your past due balance.
To avoid late fees, pay your gas bill as soon as you receive it. Or better yet, set up automatic monthly payments so your bill gets paid on the due date without you having to think about it.
Paying Online
The fastest and easiest way to pay your Infinite Energy bill is through their online account management system. To pay online:
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Go to www.infiniteenergy.com and click “My Account”
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If you haven’t already, register for an online account with your account number, address, and email
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Once logged into your account, click on “Make Payment” and enter your payment details
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Choose whether to make a one-time payment or set up recurring automatic payments
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Enter your credit card or bank account information to complete payment
Infinite Energy also has a mobile app you can download to pay bills and manage your account on-the-go. Online payments are processed immediately, so you don’t have to worry about postal mail delays.
Paying by Phone
If you need to pay your natural gas bill over the phone, Infinite Energy customer service agents are available 24/7 at 1-877-342-9397.
When you call to make a payment, have your account number, the amount owed, and your credit card or bank account information ready. Agents can take a payment anytime and process it while you are on the phone.
Paying by Mail
To pay your Infinite Energy bill by mail, send a check or money order along with your payment stub to:
Infinite Energy
PO Box 71247
Charlotte, NC 28272
Be sure to write your account number on the check or money order and mail it at least 7-10 days before your due date. This allows enough time for the payment to reach Infinite Energy and be processed before your due date.
Financial Assistance Programs
If you are struggling to pay your natural gas bill each month, Infinite Energy offers financial assistance programs and flexible payment plans.
The Gas Assistance Program provides bill payment assistance for qualifying low-income households. You can also set up a personalized payment arrangement if needed. Contact Infinite Energy to learn more about assistance options.
Manage Your Gas Account Online
Sign up for Infinite Energy’s online account system to take control of your gas utility account. Along with paying your bill online, you can:
- View bill and payment history
- Monitor gas usage
- Set up paperless billing
- Update account information
- Report service issues
- And more!
Accessing your account online makes managing your natural gas service easy and convenient each month.
Questions About Your Bill?
If you have any questions or concerns about your Infinite Energy bill, customer service reps are always happy to help. Give them a call anytime or access your online account to send a message.
Understanding your bill and costs is the first step to taking control of your monthly gas budget. Pay online, set up automatic payments, and explore assistance programs to make bill paying simple. Contact Infinite Energy anytime you need account assistance or support.
Infinite Energy Phone Number and Contact Info
Here is some general contact information:
- Infinite Energy Customer Care â 1-877-604-3489
- Fax Number â 1-866-427-7845
- Mailing Address â Infinite Energy, Attn: Customer Care, P.O. Box #71247, Charlotte, NC 28272-1247
Itâs best to call these numbers with your registered phone number.
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Infinite Energy Plans and Rates
Infinite Energy offers a wide range of electricity plans.
The following are four types of energy plans all Infinite Energy customers can choose from:
- Fixed-Rate Plans: Fixed-rate plans let you pay the same rate for your electricity throughout the term of your energy plan. The plan length can be for 12, 24, or 36-months. We recommend fixed-rate plans because they provide price certainty and minimize risk. But be careful: when your term expires, your rate becomes variable and can go up without notice. Arbor automatically keeps you on the best fixed-rate plan, so you donât have to worry about rate hikes at the end of your term.
- Green Energy Plans: You can opt to get your electricity from renewable sources to reduce your carbon footprints. You can get Renewable Energy Credits (RECs) to ensure your electricity is 100% green and not from any coal, oil, or gas company.
- Protection Plans: You can get coverage for your home and valuables for any energy-saving or electricity-related fixtures.
- Google Nest: You can get exclusive offers for all Google Nest products as an Infinite Energy customer.
Some plans may ask you for a deposit. However, plans available through Arbor never require a deposit.
Bill pay has been made easy
How do I contact Infinite Energy Georgia commercial natural gas?
To contact Infinite Energy Georgia commercial natural gas, please call 877-427-4321. Gas South is proud to welcome Infinite Energy Georgia commercial natural gas customers.
How do I get help with my infinite energy account?
If you need help with your Infinite Energy account, their customer service center is open Monday-Friday, 7 a.m. to 6 p.m. CST. Call 877-604-3489 to speak with a customer service representative. Pay online with a bank account through the Infinite Energy site with no fees. Residential customers can also use Visa, MasterCard and Discover.
When will I receive my final bill from Infinite Energy?
You should expect to receive a final bill from Infinite Energy for your last month of service. Please pay any outstanding Infinite Energy balances directly to Infinite Energy. Once Infinite Energy stops billing, Gas South will pick up billing.
Where can I read customer complaints about infinite energy?
Read customer complaints about Infinite Energy on the Public Utility Commission of Texas website. Infinite Energy invests in the community in three ways: education, energy assistance, and energy conservation. Infinite Energy puts money toward many different educational endeavors aligned with the company’s business goals.
Does Gas South own Infinite Energy?
Gas South acquired Infinite Energy’s wholesale and retail natural gas business and customer list in a deal primarily located in Georgia and Florida. The headquarters of Gas South will remain in Atlanta, but the company expects to retain a presence in Gainesville, Fla., where Infinite was founded in 1994.
How do I pay my energy bill online?
Pay online with a bank account through the Infinite Energy site with no fees. Residential customers can also use Visa, MasterCard and Discover. The company offers paperless billing and automatic withdrawal options. Pay in person at Moneygram and Ace Cash Express.