A Quick Guide to Paying Your Indio Water Authority Bill Online, by Phone or In Person

Are you a resident or business in Indio, California who receives water service from the Indio Water Authority (IWA)? If so, you likely get a monthly bill for your water usage that needs to be paid by the due date This guide will outline the different ways Indio Water Authority customers can pay their utility bills conveniently online, by phone, by mail or in person

Paying Online

The easiest and fastest way for Indio Water Authority customers to pay their water bill is online through the utility’s web portal

To pay your IWA bill online:

• Go to www.indio.org/iwabillpay

• Click on “Pay Your Bill” and enter your account number

• Select whether you want to pay the total amount due or a partial payment

• Enter your payment details and submit

Online payments are processed right away and you will receive a confirmation email with your payment details. You can also view your current balance and payment history online.

Paying by Phone

In addition to the online option, Indio Water Authority customers can easily pay their water bill over the phone using the automated payment system.

To pay your IWA bill by phone:

• Call 760-391-4038

• Follow the voice prompts to enter your account number and PIN

• Select whether to pay total balance or a partial payment

• Have your payment info ready and follow instructions to submit

Phone payments typically process within 1 business day. You’ll get confirmation of payment during the call.

Paying by Mail

If you prefer to mail in a payment, you can send a check or money order payable to:

Indio Water Authority
P.O. Box 1875
Indio, CA 92202

Be sure to include your IWA account number on the check and allow 7-10 days for delivery and processing time.

Paying In Person

For in-person bill payment, you can visit the Indio Water Authority office at:

Indio Water Authority
83-101 Avenue 45
Indio, CA 92201

In-person payments can be made Monday-Thursday 8am-5pm using cash, check or credit/debit card. You’ll receive a printed receipt.

Enrolling in Auto-Pay

For easy, automated payments each month, enroll in auto-pay through your bank. Just log into your bank’s online bill pay, add your IWA account, and schedule recurring monthly payments. This ensures your water bill gets paid on time without any effort.

Tips for Paying Your IWA Bill

• Have your account number handy whenever you go to pay

• Pay the total “amount due” listed on your bill by the due date

• Contact IWA Customer Service with any questions about your bill or charges

• Update IWA if your contact information or mailing address changes

• Sign up for paperless billing to receive bills electronically

• Setup reminders to avoid late fees if you pay manually each month

Paying your Indio Water Authority bill is quick and easy through the online portal, phone system, mail or auto-pay. Just be sure to pay the full amount owed by the due date to avoid disruptions to your water service. Reach out to IWA Customer Service if any issues come up.

Troubleshooting Common Indio Water Authority Bill Payment Problems

At times, problems or questions may arise when Indio Water Authority customers go to pay their water bill. Here are some tips for resolving common utility payment issues:

If you get locked out of your online account:

• Click the “Forgot Password” link and follow prompts to reset it

• Contact IWA Customer Service to have your account unlocked

• Visit the IWA office with ID to have your account accessed

If your payment won’t go through:

• Double check all payment details entered are correct

• Contact your bank if the payment is declined or flagged

• Try an alternate payment method like cash or money order

If you lost your account number:

• Check past bills to find your IWA account number

• Call IWA customer service for help looking up your account

• Update your account to enable online account access

If your water is shut off:

• Verify your bill is paid in full by the due date

• Check for alerts about scheduled shutoffs for repairs

• Contact IWA immediately to have service restored

If you think your bill is incorrect:

• Review the charges, rates and usage on your bill

• Check for leaks, meter issues or billing errors

• Reach out to IWA Customer Service regarding discrepancies

If you need a payment receipt:

• Save receipts and confirmation numbers when paying online

• Ask IWA Customer Service to email or mail you a receipt

• Your bank can provide confirmation of processed payments

If you need assistance paying your bill:

• Ask about budget billing or payment plan options

• Inquire about utility bill financial assistance programs

• See if community organizations provide utility bill grants

Paying your IWA water bill fully and on time is important to avoid service interruptions. Use the tips above to resolve any payment issues quickly. The IWA Customer Service team is also available to help with any bill payment questions or problems.