Living in the Huntsville, Alabama area comes with the benefit of being provided utility services by Huntsville Utilities This municipal utility company delivers electricity, natural gas, water, and fiber services to homes and businesses in the region
But that great service comes with the responsibility of paying your monthly Huntsville Utilities bill on time and in full. This article will focus on one of the most popular ways to pay your utility bill – by phone.
We’ll cover
- The Huntsville Utilities bill pay phone number
- What information you’ll need to make a payment
- Steps to pay by phone
- Other bill pay options
- Payment assistance programs
Whether you are short on time, don’t have online account access, or just prefer paying bills over the phone, Huntsville Utilities makes it quick and easy. Let’s get started!
Huntsville Utilities Bill Pay Phone Number
To pay your utility bill by phone, you will call Huntsville Utilities at:
256-535-1200
This automated phone payment system is available 24/7. So no matter when your bill comes in or you have time to pay, you can call anytime night or day.
The dedicated bill pay phone number allows you to take care of your utility payment quickly without having to navigate through the general customer service prompts.
Have This Information Ready
Before you call 256-535-1200 to pay your bill, make sure you have these two key pieces of information handy:
- Huntsville Utilities account number – This is the 12 digit number printed on your monthly invoice
- 4 digit PIN – Typically the last 4 digits of the primary account holder’s SSN
Entering your account number and PIN will quickly pull up your account details to proceed with payment.
Steps to Pay Huntsville Utilities Bill by Phone
Paying your utility bill by phone only takes a few quick minutes:
- Call 256-535-1200
- Select “Pay Bill” from the phone prompts
- Enter your 12 digit account number
- Enter your 4 digit PIN
- Select payment amount
- Provide payment method details
- Follow prompts to complete payment
Once your payment is processed, you will receive a confirmation number. And your account will be credited immediately, avoiding any late fees.
Other Bill Pay Options
In addition to paying by phone, Huntsville Utilities offers several other convenient ways to pay your bill:
- Online – Through your online account at www.hsvutil.org
- Mail – Send check or money order to PO Box 8300, Huntsville, AL 35895
- In person – At Huntsville Utilities office or authorized payment locations
- Auto-pay – Set up recurring monthly payments from your bank account
Choose the option that best matches your needs each month! Phone payment is quick and available anytime.
Payment Assistance Programs
If you are ever unable to pay your full Huntsville Utilities bill on time, call 256-535-1200 as soon as possible to set up a payment plan. Assistance is available.
You can also contact United Way by dialing 211 to learn about utility financial assistance programs you may qualify for based on factors like income, age, disability status, and more.
Don’t let an overdue bill pile up. Call early to discuss bill pay options and get back on track.
Let Us Know if You Have Any Questions!
If any other questions come up about your utility account or payment options, don’t hesitate to call Huntsville Utilities customer service at 256-535-1200 Monday-Friday from 7am-6pm. We’re here to help!
Huntsville Utilities Self Service Kiosks For Bill Payment
FAQ
What is the grace period for Huntsville Utilities payments?
What is the average utility bill in Huntsville, Alabama?
Does Huntsville Utilities have an app?
How long does it take for Huntsville Utilities to turn power back on?
How can I contact Huntsville Utilities?
Customers can contact Huntsville Utilities by calling the Customer Information Center at 256-535-1200 with questions. Huntsville Utilities is a not-for-profit, public utility owned by the City of Huntsville, Alabama, serving the residents of Huntsville and Madison County. The utility currently has approximately 205,000 electric, 104,000 water, and 60,000 natural gas customers.
How can I pay my Huntsville utility bill?
To pay your Huntsville Utility bill, bring your bill, the account number and the required amount to a Money Services location. Pay with cash or debit card and our associates will process your payment, ensuring a stress-free experience.
Does Huntsville Water Utilities issue refunds for online bill pay?
Huntsville Water Utilities cannot issue refunds for payments made to accounts through their online bill pay system. If your payment has not been imported into their system yet, it could still reflect an amount due. You can verify your recent payment has been made by checking the last payment amount and date.
What utilities does Huntsville Utilities provide?
Huntsville Utilities provides electricity, natural gas, and water to residents of Huntsville, Alabama. They have approximately 50,000 gas customers, 100,000 water customers, and 190,000 electric customers.
Does Huntsville Utilities charge a service fee?
A service fee will be charged for any type of remittance returned from any financial institution. Huntsville Utilities offers an easy and convenient way to receive and view your bill online. E-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is ready for viewing online.
When will my payment post to my Huntsville Utilities account?
Hours and restrictions vary by location and are subject to change. If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day. Payments may be made at participating Western Union Quick Collect locations.