How To Pay Your Shentel Bill

Shentel is a leading cable, phone and internet service provider across parts of Virginia, West Virginia, Kentucky and Maryland If you are a Shentel customer, you likely receive a monthly bill for services like cable TV, home phone and high-speed internet Shentel offers several convenient options to view your bill details and make a payment. This article will outline the key methods to pay your Shentel bill efficiently.

Overview of Shentel

Shentel, short for Shenandoah Telecommunications Company, has been serving communities since 1902. While technology has changed dramatically, their commitment to keeping customers connected has remained consistent.

Today, Shentel offers cutting-edge services including fiber optic internet, cable TV and digital phone They aim to provide quality telecommunications products at fair prices with outstanding local customer service.

Shentel serves over 200,000 homes and businesses across portions of Virginia, West Virginia, Kentucky and Maryland. Their headquarters are located in Edinburg, VA in the heart of the Shenandoah Valley.

Shentel Bill Payment Options

When your Shentel bill arrives each month by mail or email, you have several ways to pay it conveniently:

• Pay online through My Account

• Pay by phone automated system

• Mail a check or money order

• Pay in person at a Shentel office

• Set up AutoPay from bank account

Review each option to choose the best payment method for your needs and preferences.

Pay Online via My Account

The fastest and most efficient way to pay is through My Account, Shentel’s online customer portal. Available 24/7 at shentel.com, benefits include:

• View itemized bill breakdown

• Check account balance

• Make one-time payments

• Set up recurring AutoPay

• Access payment history

• Receive paperless eBills

• Manage account settings

Payments post instantly when paying online from your bank account. Visa, MasterCard, Discover and American Express are also accepted for credit/debit transactions.

Pay by Phone

To pay your Shentel bill over the phone, dial 1-800-743-6835. Follow the prompts to enter your 10-digit Shentel account number and 4-digit PIN.

You can pay with a debit/credit card or electronic check. The automated system is available 24 hours a day for your convenience. Speaking with a customer service agent is also an option during business hours.

Pay by Mail

If you prefer to mail your payment, detach the payment slip from your Shentel bill and enclose it with your check or money order. Send to the remittance address printed on your statement.

Allow 7-10 business days for standard delivery or 3-5 days for express shipping to ensure on-time arrival. Write your account number on the check and include the payment stub to expedite processing.

Pay in Person

For cash payments, visit one of Shentel’s local customer service offices with your bill. Locations are in Edinburg, VA, New Market, VA, Romney, WV and Warsaw, VA.

In-person payment avoids mailing delays and posts to your account immediately. Shentel does not charge a fee for counter payments, just bring your full balance due.

Enroll in AutoPay

For maximum convenience, enroll in Shentel AutoPay within My Account. This authorizes recurring monthly debits from your bank account to pay your bill automatically.

As long as you have sufficient funds on payment day, your bill will always be paid on time, giving you peace of mind. Shentel also offers other paperless billing and account management features online.

Avoid Late Fees

Shentel bills have a defined due date, typically around the 20th of each month. Payments received after the due date incur a late fee, normally $10 per month.

Consistent late payments can hurt your credit and potentially lead to service suspension. Setting bill reminders and utilizing AutoPay helps prevent missed payments and penalties.

Get Payment Assistance

If you are facing financial challenges, Shentel offers personalized payment arrangements to fit your situation. Programs are available for military members, low-income households and those impacted by hardships.

You can also check eligibility for state and federal bill assistance funds administered by Shentel, such as the Affordable Connectivity Program (ACP). Requesting help quickly maximizes options to maintain uninterrupted service.

Summary

Managing and paying your Shentel bill is quick and convenient through online account access or automated phone payments. Consider going paperless and setting up AutoPay to optimize efficiency. Carefully review monthly charges and reach out if you ever need bill help. With Shentel’s flexible payment methods, subscribers can easily keep services active.