How To Pay Your Ring Bill

Paying your Ring bill is easy and straightforward with several options available. As a Ring customer, it’s important to understand how billing and payments work so you can keep your devices protected and connected. In this guide, we’ll walk through everything you need to know about paying your Ring bill.

Overview of Ring Billing

Ring offers smart home security devices like video doorbells, security cameras, alarm systems and more Many Ring devices require a subscription plan for accessing features like cloud video recording and professional monitoring

Ring subscriptions are paid monthly or yearly. You are billed on the same date each month or year depending on your subscription plan.

There are a few important things to know about Ring billing

• Billing is handled through your Ring account You can manage payments by logging into your account

• Ring only allows one payment method per account. All subscriptions on the account will be charged to the payment method on file.

• Adding a new payment method doesn’t automatically subscribe you to a plan. You have to intentionally purchase a subscription.

• Ring accepts all major credit cards and debit cards. Gift cards cannot be used for subscriptions.

• If you subscribe to a plan during a free trial period, you’ll be charged after the trial ends unless you are an existing subscriber.

• The primary account holder is the only one who can update payment information.

Checking Your Balance

To see your current Ring balance, log into your Ring account online or in the mobile app.

Online

1. Go to ring.com and sign in.

2. Click on Account > Control Center in the top right.

3. Under Account Management, you can see your balance.

Mobile App

1. Open the Ring app and tap the menu icon.

2. Tap Control Center.

3. Your balance will be shown at the top.

Reviewing your balance lets you see any outstanding charges before your next billing date. It’s a good idea to periodically check your Ring account to ensure your payment method is up to date.

Adding a Payment Method

Adding a debit/credit card or updating your payment method can be done online or through the mobile app. Here are step-by-step instructions for both:

Online

1. Sign into your Ring account at ring.com.

2. Click on Account > Control Center.

3. Under Billing, click on Payment Methods.

4. Click Add Payment Method.

5. Enter your card details and billing address.

6. Click Submit.

Mobile App

1. Open the Ring app and tap the menu icon.

2. Tap on Control Center.

3. Tap on Payment Methods.

4. Tap Add Payment Method.

5. Enter your card number, expiration date, CVV, and billing zip code.

6. Tap Save.

Once you add a payment method, Ring will charge all subscriptions to that card. Make sure to delete old or unused payment methods.

Making a One-Time Payment

If you prefer not to store your payment information with Ring, you can make one-time payments as needed.

To make a one-time payment:

1. Log into your Ring account and go to billing.

2. Click Make Payment near your account balance.

3. Enter your card details and billing information.

4. Confirm your payment details and submit payment.

One-time payments can be useful if you want more control over when you pay your Ring bill. Just remember that your service may be interrupted if payment isn’t received by your next billing date.

Setting Up Auto Pay

For maximum convenience, you can enroll in auto pay through Ring. This automatically charges your payment method on file each month to pay your bill.

To enable auto pay:

1. Log into your Ring account online or in the app.

2. Go to Payment Methods or Billing.

3. Toggle on the Auto Pay switch.

With auto pay enabled, you don’t have to worry about manually paying your bill by the due date. Just make sure your payment method doesn’t expire to avoid service interruptions.

Changing Your Billing Date

Ring assigns your billing date when you first purchase a subscription. You can request to change your billing date by contacting Ring Support. Reasons you may want to change your billing date include:

• Aligning Ring billing with other monthly bills

• Having your bill come out right after payday

• Matching billing to when you receive income

To change your billing date, reach out to Ring Support by phone, chat or email. Note that you can only change your billing date once per year.

What Happens If You Miss a Payment?

If your payment fails to process due to expired/declined payment method, your account will become past due. This means your service is at risk of being interrupted.

Here’s what happens if you miss a Ring payment:

• Ring will attempt to process payment multiple times leading up to your bill due date.

• You’ll receive email notifications that payment failed and action is required.

• Around 10 days after a missed payment, your Ring service may be suspended.

• Ring gives a 30 day grace period to update your payment method and pay past due balance.

• After 30 days, your devices will no longer connect to Ring service.

To avoid suspension or cancellation, log into your account and update your payment method as soon as you get a failed payment notice from Ring.

Managing Multiple Ring Devices

If you have multiple Ring devices, you may have several subscriptions on your account. Here are tips for managing payments with multiple devices:

• View billing history to see charges for each device/subscription.

• Go to Subscriptions in your account to view, update or cancel each plan.

• Set up individual billing if you want to pay separately for certain devices.

• Enable auto pay to cover all subscription plans from one payment method.

• Consolidate devices onto one subscription plan to simplify billing.

Staying on top of your Ring account ensures all devices remain active and protected.

Getting Billing Support

If you have any questions or issues related to your Ring billing, there are a few ways to get help:

• Check the support site for billing FAQs, how-tos and troubleshooting.

• Chat with a support agent through the mobile app or website.

• Contact Ring Support by email for detailed billing assistance.

• Call Ring Support and speak to a billing specialist.

Ring’s customer support team can walk you through everything from checking your balance to updating payment info. Don’t hesitate to reach out for help managing your Ring account and payments.

Paying your Ring bill is a simple process with options like auto pay and one-time payments. Monitoring your balance, keeping payment info current, and contacting support ensures uninterrupted service for all your Ring devices. With the right payment approach, you can focus solely on leveraging your Ring products for smarter home security.