How To Pay Your Aetna Bill: A Step-By-Step Guide

Paying your Aetna health insurance bill doesn’t have to be complicated. Aetna offers multiple convenient payment options to fit your needs. This comprehensive guide will walk you through the various ways to pay your Aetna bill, from setting up automatic payments to mailing in a check. Follow these simple steps to pay your premium on time every month.

Overview of Payment Options

Aetna provides several easy ways to pay your monthly premiums for Medicare Advantage Medicare Prescription Drug and other Aetna plans. Here’s a quick overview of the payment methods available

• Online – The most convenient option is to pay online through Aetna’s secure member website. You can set up recurring payments or make one-time payments.

• Phone – Call the number on your member ID card to pay over the phone using a credit, debit or health savings account card.

• Mail – Send a check or money order payable to Aetna with your invoice to the payment address printed on your bill

• Retail pharmacy – Present your invoice at a CVS pharmacy checkout to pay in person with cash, check or card.

• Automatic withdrawals – Have your premium deducted automatically each month from your bank account or Social Security benefit check.

Now let’s explore each of these options in more detail.

Paying Online

The easiest way to pay your Aetna bill is online through your secure Aetna member account. Online payments are fast, convenient, and you can view payment history and set up recurring payments.

Here’s how to pay your Aetna premiums online in a few quick steps:

1. Go to Aetna.com and log into your member account. If you don’t have an account, you can easily register on the Aetna website.

2. Under the “Coverage & Benefits” tab, select “Pay Bill.”

3. Choose your plan type: Medicare Advantage, Medicare Part D prescription drug plan, or other insurance plan.

4. Enter your payment details including credit/debit card or bank account information.

5. Select whether you want to make a one-time payment or set up recurring monthly payments.

6. Review the payment summary and submit.

Once you complete these steps, your payment will be processed right away. You’ll receive a confirmation email with your payment details. It’s so quick and easy!

Paying Over the Phone

If you prefer to speak to a live representative, you can pay your Aetna premium over the phone.

To pay by phone:

1. Locate the phone number on the back of your Aetna member ID card.

2. Call the member services number and select the “pay bill” option from the phone menu.

3. Have your member ID number, date of birth, and payment information ready.

4. Provide your credit, debit, or health savings account card details to the representative.

5. Inform them if you want to make a one-time payment or set up recurring monthly payments.

6. Take note of the confirmation number at the end of the call for your records.

Paying over the phone allows you to take care of your bill without logging into your account or writing a check. However, be aware that phone payments often have higher processing fees.

Paying by Mail

For those who prefer more traditional payment methods, you can mail a check or money order to pay your Aetna premiums.

Follow these instructions to pay by mail:

1. Write your member ID number on your check or money order payable to Aetna.

2. Include your remittance invoice along with your payment. This will have your unique billing ID on it.

3. Mail your payment at least 7-10 days before the due date to the address printed on your invoice. This varies by plan.

4. Make sure to include your return payment stub in the envelope.

5. Keep your mailing receipt or request delivery confirmation to ensure your payment arrives.

Mailing a paper check gives you a tangible payment record. Just make sure to send it in plenty of time to avoid late fees.

Paying at the Pharmacy

For added convenience, you can pay your monthly Aetna premium at any CVS pharmacy location (except those inside Target or Schnucks stores).

To pay your bill at the pharmacy checkout:

1. Bring your latest premium invoice with you to the pharmacy counter.

2. Let the cashier know you need to make an insurance payment to Aetna.

3. Present your invoice and preferred payment method – cash, check, or credit/debit card.

4. Keep the receipt as confirmation your payment was made.

5. Your payment will be credited to your Aetna account within 2 business days.

This in-person option allows you to skip lines at the post office or bank. It’s quick, easy, and accepted at over 9,000 CVS pharmacy locations nationwide.

Automatic Payments

The most hassle-free way to take care of your Aetna premiums is by setting up automatic monthly payments. This deducts your bill directly from your bank account or Social Security benefit check.

Here’s how to do it:

• Bank account – Provide your checking or savings account information online or over the phone to have payments automatically withdrawn each month.

• Social Security – Call the number on your Aetna ID card to request Social Security Administration Premium Withhold to deduct premiums from your benefit check.

• Railroad Retirement Board – Railroad retirees can likewise call Aetna to arrange automatic premium deductions through RRB Premium Withhold.

Automatic payments save time and give peace of mind that your premiums are always paid on time. Just be sure your account has sufficient funds each month to cover the deduction.

Late Payments and Grace Period

It’s important to pay your Aetna premiums by the due date each month to avoid coverage disruptions. If you miss a payment, you may enter a grace period.

• Medicare Advantage Plans – You have a 3 month grace period to pay past-due premiums before you are disenrolled.

• Part D Prescription Plans – You have a 1 month grace period to pay overdue premiums before losing coverage.

If you receive a late payment notice, call Aetna Member Services right away to discuss payment plan options and avoid cancellation of your policy. Reactivating a cancelled plan often involves re-applying and re-enrollment periods.

Payment Assistance Options

If you’re having trouble affording your monthly premiums, Aetna offers assistance options based on financial need. These include:

• Premium Withhold – Deduct premiums from Social Security or Railroad Retirement benefit checks.

• Medicaid – Medicaid may cover Medicare premiums for those with limited income and resources.

• Medicare Savings Programs – These state assistance programs can pay all or part of Medicare A and B premiums for eligible members.

Be sure to contact Aetna early if you need help paying your premiums on time going forward. Temporary payment plans or coverage reductions may be available.

Manage Your Account Online

Signing up for an online Aetna member account makes managing your policy and payments quick and easy. With your secure account, you can:

• Pay your bill online with debit/credit card or bank account

• Set up recurring automatic payments

• View payment history and print receipts

• Update payment method and account details

• Access plan documents and insurance cards

• Find providers, check prescription drug coverage, and more!

Keeping your account information current ensures on-time premium deductions and uninterrupted coverage. Visit Aetna.com to register or log in today.

In Summary

• Aetna offers secure online, phone, mail, retail pharmacy, and automatic payment options to fit your needs.

• Pay online for fastest processing and ability to store payment methods for convenience.

• Speak to a representative by phone to pay with debit/credit card and get live support.

• Mail a check or money order to the payment address on your invoice 7-10 days before your due date.

• Bring your bill into any CVS pharmacy location except those in Target or Schnucks stores to pay in person.

• Set up automatic withdrawals from your bank account or Social Security funds by speaking with an Aetna agent.

• Avoid late fees and lapses in coverage by paying on time each month. Seek assistance if you are struggling to afford premiums.

Paying your Aetna insurance premiums is easy and stress-free when you choose the right method for your needs. Follow this guide to pay your bill promptly each month and keep your health coverage active. Reach out to Aetna Member Services with any questions on convenient payment options that fit your lifestyle.