Securus Technologies provides communication services that allow incarcerated individuals to call friends and family. If you receive calls through Securus, you may opt to have a Direct Bill account This article explains how to easily pay your Securus bill online.
What is a Securus Direct Bill Account?
A Securus Direct Bill account allows you to receive calls from an incarcerated loved one and have the charges billed directly to you monthly.
With a Direct Bill account, you receive a monthly statement with call details and can pay your balance online, by phone, or at retail locations. It’s a convenient way to manage Securus call payments.
Benefits of Paying Online
Paying your Securus bill through their website offers many benefits
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Access your account anytime – The online portal is available 24/7 for bill reviews and payments
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Make one-time payments – Quickly pay your outstanding balance with a credit/debit card or eCheck.
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Set up autopay – Schedule recurring monthly payments from a bank account.
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View statements – See call history and download past billing statements.
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Manage contacts – Add approved numbers to your account.
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Email notifications – Get bill reminders and payment confirmations.
Paying online provides the most convenient way to stay on top of your Securus bill.
How to Pay Your Securus Bill Online
Follow these simple steps to pay your bill on the Securus website:
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Go to securustech.net and click on “Sign In”
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Enter your account username and password
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From the main menu, select “Make Payment”
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Choose whether to make a one-time payment or set up recurring autopay
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Enter your payment details and submit
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The payment will process immediately and you will receive a confirmation
It’s that easy! In just a few clicks, your Securus bill is paid through the online portal.
One-Time Payment Options
For one-time payments, Securus offers:
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Credit/debit card – Visa, MasterCard, American Express, Discover
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eCheck – Pay from a checking or savings account
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Western Union – Pay in cash at a retail location
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Money order – Mail-in payment by money order
Always be sure to pay your balance in full by the monthly due date to avoid any service interruptions.
Setting Up Autopay
The most convenient option is to enable autopay through your Securus online account. This automatically pays your bill from a designated bank account each month.
To set up autopay:
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Log into your Securus account
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Go to “My Profile”
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Select “Manage Automatic Payments”
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Enter your bank account information
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Choose the payment date
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Confirm the agreement
With autopay in place, your monthly Securus bill is always paid on time without you having to do anything!
Getting Account Help
If you have any trouble signing into your account, viewing your bill, or making payments online, Securus customer support is available 24/7.
You can:
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Chat with the virtual assistant
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Email support requests
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Call 1-800-844-6591
The Securus website also has FAQs, tutorials, and how-to guides to assist with managing your account and bill pay. Don’t hesitate to reach out for help!
Maintaining Your Loved One Connections
By paying your Securus bill promptly online each month, you can ensure uninterrupted communication with your incarcerated loved ones. Reliable contact plays such an important role in rehabilitation and supporting family bonds. Use the Securus online portal to easily manage account payments.
How to Add Funds with Securus
FAQ
How do I check my Securus account balance?
Are Securus and JPay the same?
Does Securus have a monthly plan for inmates?
What payment methods does Securus offer?
Securus offers a number of convenient payment methods to meet your needs. A Direct Bill account allows friends and family to receive calls from an incarcerated loved one. Charges are billed month from Securus Correctional Billing Services (SCBS).
How do I contact Securus Correctional billing services (SCBs)?
Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. I currently have a landline service which does not offer the option for collect calls. Do I still register if I am not paying for the calls?
How does Securus calculate my call charges?
Securus calculates these amounts based on your call charges and passes the amounts collected to the applicable governments. Total Amount Due – The Current Activity and Taxes and Fees are added together for Total Current Charges, and then subtracted from the remaining Balance Forward from the Account Summary.
What are the features of my Securus phone bill?
This guide will briefly explain the features of your Securus phone bill. Account Summary – This provides an overview of what changed from your last statement, showing the Previous Balance from your last bill, any Payments or Credits you made since then, any Adjustments, and the remaining Balance Forward in your Account.
Can I deposit money into a Securus debit account?
Securus Debit Inmate Account – You can also deposit money into the Securus Debit account for the inmate. You do not need to be on the Inmate Visitor List to deposit funds in an inmate’s account; however, funds placed in inmate accounts become the property of the inmate.
Does Securus pay site commissions?
Note that pursuant to FCC regulation, providers that pay site commissions under a contract with a prison or larger jail may recover up to $0.02 per minute through the Contractually Prescribed Facility Rate Component. The information contained in your bill may not reflect additional commissions Securus pays to the correctional agencies.