How to Pay Your FirstNet Bill: A Step-by-Step Guide

FirstNet provides dedicated wireless service to first responders and those who support them. If you’re a FirstNet customer, paying your monthly or quarterly FirstNet bill is important to keep your account in good standing. This comprehensive guide will walk you through the various ways to pay your FirstNet wireless bill conveniently and on time.

Why Pay Your FirstNet Bill on Time?

Before we dig into the payment options, let’s first review why it’s critical to pay your FirstNet bill by the due date:

• Avoid service interruption: If your bill is past due, FirstNet may suspend your service until the balance is paid. Pay on time to prevent disruption.

• Avoid late fees: FirstNet charges a 1.5% late fee if your bill isn’t paid by the due date. This can add $10-15 or more to your balance.

• Maintain good credit: Delinquent accounts may be sent to collections, damaging your credit standing. Pay on time to avoid credit impacts.

• Support the network Revenue from FirstNet bills helps fund ongoing development, operation and enhancement of the FirstNet network.

Paying promptly isn’t just about avoiding penalties – it helps maintain this vital network for first responders. Now let’s explore the payment options.

Pay Online Through Your FirstNet Account

The fastest and most convenient way to pay your FirstNet bill is online through your FirstNet account dashboard:

If you signed up before August 2022:

• Log into firstnet.com
• Select “Make a Payment”
• Enter payment details and submit

If you signed up after August 2022:

• Log into your account at att.com or the myAT&T app
• Select “Make a Payment”
• Enter details and submit payment

Paying online allows 24/7 access so you can pay in just minutes any time of day. You can use a credit card, debit card, or electronic check.

Pay Via the myAT&T Mobile App

The myAT&T app provides an easy way to pay your FirstNet bill on the go from your iOS or Android device.

To pay via the app:

• Download and open the myAT&T app
• Log in using your FirstNet credentials
• Select your FirstNet account
• Choose “Make a Payment”
• Enter payment details and submit

The app lets you pay by card or check instantly without having to go to the website.

Pay by Phone

To pay your FirstNet bill over the phone, you can call 800-574-7000 and speak to a representative to make a payment by credit card or debit card. Specify that you want to make a payment on your FirstNet account.

This is a good option if you need to discuss your account details or have any questions when making your payment.

Pay by Mail

To pay your FirstNet bill by physical check or money order through the mail:

• Make check payable to FirstNet
• Write your FirstNet account number on the check
• Mail to:

FirstNetPO Box 5119 Carol Stream, IL 60197-5119

Allow 7-10 business days for mailed payments to avoid late fees. Be sure to mail at least 1 week before your due date.

Pay at an AT&T Retail Store

As a FirstNet customer, you can also pay your bill in person at any AT&T retail store nationwide.

• Find your nearest store at www.att.com/stores

• Bring your printed bill or FirstNet account number

• Pay by cash, check, or credit/debit card

This is a convenient option if you prefer paying in person or need same-day payment.

Enroll in AutoPay

For automated, worry-free FirstNet bill payment, enroll in AutoPay. This automatically pays your monthly FirstNet bill from your bank account or credit card each billing period.

To enroll in AutoPay:

• Log into your FirstNet account
• Select “Manage AutoPay”
• Enter your payment details
• Review and submit

Once set up, you’ll receive an email confirmation. You can cancel or update AutoPay anytime through your account.

Receive Bill Notifications

To avoid missing a FirstNet bill payment, take advantage of bill notifications. You can receive your bill and payment reminders via:

• Email alerts
• Text message alerts

To set up notifications:

• Log into your FirstNet account
• Go to Profile > Communications Preferences
• Select notifications preferences

Bill alerts help you stay on top of your account status and never miss a payment.

Avoid Late Fees

To avoid pesky late fees on your FirstNet account:

• Pay your bill in full by the due date
• Contact customer service before the due date if you need an extension
• Ensure FirstNet has your current contact information
• Set payment reminders and enroll in AutoPay

Stay proactive on payment deadlines and account notifications to prevent late fees.

Get Payment Assistance if Needed

If you’re facing financial hardship and unable to pay your FirstNet bill in full, contact customer service to discuss payment arrangements or possible financial assistance. Options may include:

• Payment extensions if you need more time
• Payment plans to spread payments over several months
• Waiver of some fees in certain situations

FirstNet aims to work with customers facing payment challenges. Contact them right away if you anticipate difficulty paying your bill on time.

Paying Your FirstNet Bill

Remember, your FirstNet payment helps support and advance the FirstNet network and its mission to serve the public safety community across the country. Take advantage of the flexible payment methods and assistance if needed. Now go pay that FirstNet bill!