Keeping the Water Flowing: Paying Your Houston Water Bill

Having access to clean, reliable water in our homes is something most of us take for granted – until that monthly water bill from the City of Houston arrives. Paying your water bill may not be the most fun task, but it’s important to keep your service uninterrupted. The Houston Public Works department offers residents multiple ways to pay each month.

The City of Houston provides water and sewer services to over 2 million people Whether you prefer the convenience of online payments or mailing a check, Houston Public Works has a payment option to meet your needs.

Pay Online

The fastest and easiest way for most customers to pay their water bill is online. The City of Houston offers a few secure online payment options:

• Houston Water Customer Portal – Register for an account at Houstontx.gov to view bills, see payment history and pay online 24/7.

• Houston Water Mobile App – Download the app on your smartphone or tablet to pay on the go from anywhere,

• Quick Pay – Make one-time payments without registering by inputting your account number, zip code and payment details at www.houstonwaterbills.org.

Online payments are processed instantly, so you can avoid late fees. You can pay by credit/debit card or electronic funds transfer from a bank account. Enrolling in autopay on the portal lets you setup recurring payments.

Pay by Phone

To speak with a representative, Houston residents can call 713-371-1400 and use the automated system or talk to a customer service agent to make a payment over the phone. Have your account number ready to check your balance and process your payment.

Phone payments are accepted using most major credit/debit cards. Houston Public Works does not charge any fees for paying by phone.

Pay by Mail

While not as fast as electronic payments, mailing in a check or money order is still an option for paying your water bill. Your monthly bill includes a payment stub and envelope that you can send via US Mail. Allow 7-10 business days for mailed payments to process.

Pay in Person

To make a cash payment, Houston Public Works has authorized pay agents at locations like check cashing stores, Walmart, and some HEB and Fiesta grocery stores. Bring your bill and cash to one of these locations during business hours to make an in-person payment. Get a receipt as proof of payment.

Payment Assistance Programs

If you are having trouble paying your water bill, Houston Public Works offers programs like:

• Payment arrangements to pay your balance over time

• Temporary suspension of water service

• Bill adjustments for qualified service issues

• The W.A.T.E.R Fund for bill payment aid

Contact customer support to discuss payment help and avoid service disruption.

Enroll in AutoPay

For one less bill to think about, enroll in autopay to have your water payment automatically drafted from your bank account each month. Set it and forget it – autopay ensures your bill gets paid on time.

Get Usage Alerts

Monitor your consumption and prevent high bills through the Consumption Awareness Program. Get alerts for unusually high usage and leak detection to stay on top of your daily water habits.

Paying your City of Houston water bill is quick and painless. With online payments, autopay and great customer service, keeping your water service flowing couldn’t be easier. Choose the payment method that’s right for you and your household.