Convenient Ways to Pay Your Hot Springs Utility Bill

Paying your utility bill on time each month is an important responsibility as a Hot Springs resident. The city offers several convenient payment options to fit your needs. In this article we’ll break down the available payment methods from online payments to automatic bank drafts. Read on to learn the easiest ways to pay your Hot Springs utility bill.

Pay Online for Quick and Easy Billing

The fastest and most convenient way to pay your Hot Springs utility bill is online. You can pay at the Utility Billing Services Login Page 24/7. The online payment portal allows you to securely pay by credit card, debit card or eCheck.

To pay online, you’ll need your account number from your latest bill. You can make a one-time payment each month, or set up recurring payments to be drafted from your card or bank account automatically. This ensures your bill gets paid on time without you having to remember.

Paying online saves you a trip to the utility office. You’ll get instant payment confirmation, and you can view your payment history conveniently in your account dashboard.

Pay In-Person at the Utility Office

You can also pay your utility bill in-person at the Utility Billing Services office located at 324 Malvern Avenue. The office is open Monday through Friday from 8 a.m. to 4:30 p.m., excluding holidays.

When paying in the office, be sure to bring your current bill with you so the payment gets applied to the right account. The utility office accepts cash, checks, Visa, Mastercard and Discover cards. You’ll receive a paper receipt as proof of payment.

Paying in-person allows you to talk to a customer service representative if you have any questions about your bill. However, the office is only open during regular business hours, so online payment is more convenient if you can’t make it there during the workday.

Pay by Phone 24/7

The City of Hot Springs offers a toll-free automated phone payment system you can utilize anytime day or night. To pay by phone, call 1-888-242-6632 and have your account information ready.

The automated system will guide you through the process step-by-step. You can pay with Visa, Mastercard, Discover or electronic check over the phone. A small service fee applies to credit/debit card payments.

After entering your payment info, you’ll receive a confirmation number to write down. Your account will be credited immediately so your payment posts on time.

Mail In Your Payment

If you prefer to pay the old-fashioned way, you can mail your utility bill payment to the City of Hot Springs Utility Billing Services office.

To pay by mail, fill out the payment coupon from the bottom of your utility bill. Include a check or money order—do not mail cash payments. Then mail your payment to:

Utility Billing Services
P.O. Box 3830
Hot Springs, AR 71914-3830

Payments must be received by the due date to avoid late fees, so mail your payment at least 5-7 days before it’s due. Write your account number on the check or money order to ensure proper crediting.

While straightforward, mailing payments takes more time and doesn’t provide instant confirmation like the online options. But it’s a fine solution if you prefer paying bills by mail.

Use a Convenient Drop Box

For fast and contactless payment drop-off, the City of Hot Springs offers three utility bill drop box locations:

• Parking lot at 111 Opera Street near City Hall
• In front of the airport terminal
• Lower parking lot entrance at 324 Malvern Avenue

Simply place your check or money order in an envelope with your account information, and drop it in the secure drop box anytime. Payments are collected and processed daily. Never deposit cash in the drop boxes.

This is a great hassle-free way to pay on your schedule. However, it doesn’t provide instant payment confirmation like online options.

Set Up Automatic Monthly Payments

For maximum convenience, consider enrolling in automatic monthly payments through either bank draft or credit card. This ensures your utility bill gets paid on time each month automatically without you having to do anything.

Bank Draft

To set up bank draft payments, complete the Bank Draft Authorization Form and mail it to Utility Billing Services along with a voided check. This authorizes a draft from your bank account each month to pay your utility bill.

Bank drafts avoid late fees, free up your time, and give you peace of mind knowing your payment will process automatically. Just make sure you have sufficient funds in your account on the draft date.

Credit Card

You can also enroll in automatic credit card payments through the online payment portal. Log into your account, go to Payments > Credit Card Enrollment, and enter your card details. Each month, your utility bill payment will automatically charge to that card.

Automatic credit card payments are fast and hassle-free. The payment will post on your due date each month, so you never incur late fees. Just watch out for card expiration dates, and update the details if your card number changes.

Choose the Best Payment Method for You

When it comes to paying your Hot Springs utility bill, you have several convenient options. Pay online for 24/7 access and instant confirmation. Drop your payment at one of three city drop boxes for fast and contactless service. Or enroll in automatic payments for maximum ease and on-time payments.

Review your choices and select the utility bill payment method that best matches your needs and preferences. Be sure to pay each month by the due date to avoid penalties. Reach out to the utility billing office if you have any payment questions. They can advise you on the easiest ways to pay your Hot Springs utility bill.