Paying your utility bills can feel like a chore, but it doesn’t have to be. Holyoke Gas and Electric (HG&E) offers a quick and easy way for customers to pay their bills online. As a municipal utility owned by the City of Holyoke, HG&E is dedicated to providing great service and affordable rates to households and businesses in the area. Read on to learn everything you need to know about paying your HG&E bill online.
An Overview of Holyoke Gas And Electric
HG&E provides electricity, natural gas, telecommunications, and lighting services to over 18,500 customers in Holyoke and Southampton, Massachusetts. They own and operate a diverse power supply that includes hydroelectric, solar, landfill gas, and power purchased from the New England grid.
As a not-for-profit community-owned utility HG&E’s priorities are providing reliable service, competitive rates, innovative energy solutions, and excellent customer service. Their customer service team is available by phone and email to answer any questions about your bill or service.
Why Pay Your Bill Online?
Paying your HG&E bill online is the fastest and most convenient way to keep your account up-to-date Here are some key benefits
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It’s quick – The entire process takes just a few minutes. You can pay on your computer, phone or tablet anytime.
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Flexible payment options – HG&E accepts Visa, MasterCard, Discover Card, electronic check and PayPal. You can also store payment methods for future use.
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Access your account info – View your current balance, payment history, energy usage and other account details in one place.
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Avoid late fees – Online payments post to your account immediately, so you don’t have to worry about your bill getting lost or delayed in the mail.
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It’s secure – HG&E uses industry-standard encryption to protect your personal and payment information.
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Go paperless – Reducing paper bills helps the environment. You can opt-in to get your bill electronically.
How to Pay Your Holyoke Gas And Electric Bill Online
Ready to start paying your bill online? Just follow these simple steps:
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Visit the payment website – Go to https://www.hged.com/ and click on “View or Pay Your Bill”.
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Log in or register – If it’s your first time, click “Register” to create an online account using your account number and an email address. Otherwise, enter your username and password.
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Select a payment method – Choose whether to pay by credit/debit card, electronic check or PayPal. You can store payment methods for future transactions.
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Enter payment details – Provide your payment information including card number, expiration date, and security code or checking account and routing numbers.
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Confirm payment amount – Carefully review the balance due and select the payment amount. You can pay the total balance, minimum amount due, or a custom amount.
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Review and submit – The final screen will display a summary of your payment. Double check the details and click “Submit Payment” to complete the transaction.
After submitting, you will receive a confirmation number and email receipt. The payment will immediately post to your account so your balance stays up-to-date!
Tips for Hassle-Free Online Bill Pay
Follow these tips for a smooth and easy bill payment experience:
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Set up account alerts – Get notified by email or text when your bill is ready and when a payment posts.
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Go paperless – Reduce clutter and access your statements online anytime.
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Sign up for autopay – Set recurring payments to avoid late fees. HG&E will debit your card each month.
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Check your balance often – Log in frequently to view your current balance and monitor energy usage.
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Update your payment method – Keep your payment information current to avoid disruptions.
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Contact customer support – The HG&E team is ready to help if you have any questions!
Other Ways to Pay Your Bill
If you prefer not to pay online, HG&E offers other convenient billing and payment options:
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Mail your payment to HG&E’s payment address with the remittance stub from your bill. Allow 7-10 days for checks to process.
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Pay in person at the HG&E headquarters at 99 Suffolk St in Holyoke. The office is open weekdays 8:30am to 4:30pm.
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Set up reoccurring bank draft payments. HG&E will automatically deduct your bill from your checking account each month.
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Pay over the phone 24/7 by calling 413-536-9300. Have your account number, balance, and card ready.
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Drop off your payment after hours at the 24-hour deposit box in the parking lot outside HG&E’s office. Include the payment stub.
No matter how you decide to pay, HG&E makes it easy to take care of your bill. Paying online is the quickest and most convenient option that saves you time and gives you more control over your account. Sign up for an online account today to start enjoying the benefits!
Welcome to Holyoke Gas & Electric
HG&E is a municipally-owned utility company, which puts us in the unique position to make decisions based on the needs of the communities we serve, which include Holyoke and Southampton.
Every day, your neighbors at HG&E work to make the quality of life for residents better and more affordable, while assisting in business growth and economic development. We are proud to be your neighbors!
Holyoke Gas and Electric shares energy incentives with residents
Is Holyoke Gas & Electric open on Veterans Day?
Please be advised that City offices will be closed on Monday, November 11th, in observance of the Veterans Day holiday. You will be redirected to our secure online payment provider. Holyoke Gas & Electric (HG&E) is excited to offer customers an easy, efficient, and convenient method to view and pay their bills online.
What does Holyoke Gas & Electric do?
Holyoke Gas & Electric is consistently making improvements to the current utility infrastructure and, as the city grows, building new services. In an effort to make the community aware of HG&E’s construction activities, we will provide construction and dig safe updates.
Does Holyoke Gas & Electric have a carbon-free energy system?
Holyoke Gas & Electric (HG&E) is recognized as one of a handful of utilities nationwide for its leadership in transforming to a carbon-free energy system by the Smart Electric Power Alliance (SEPA) and is on the 2023 Utility Transformation Leaderboard.
How do I pay my HG&E bills online?
Simply sign up for an online account, then select bill summary notifications – Pay by Text. Never waste another stamp and never have to write another check! With from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money.
Should I pay my HG&E bill in person?
With from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money. Instead, your default bank account or credit card is charged directly for the amount due on your current HG&E bill, making late fees and time-consuming bill payments a thing of the past.
Does HG&E offer free winter checkups?
HG&E offers free winter checkups on a first come first serve basis. After the free appointments fill up, the normal service rates will be applied to the customer bill. Book your winter checkup before September 22.