Hermiston Energy Services (HES) provides electricity to residents and businesses in Hermiston, Oregon. Paying your HES energy bill online is a quick, easy way to stay on top of your payments This article outlines everything you need to know to pay online, including creating an account, payment options, and tips for avoiding late fees
Overview of Hermiston Energy Services
Hermiston Energy Services is the municipally-owned electric utility serving the city of Hermiston, OR. HES provides electricity to approximately 5,500 residential and commercial customers in the area.
The utility is governed by the Hermiston City Council and obtains power through a mix of sources including hydroelectric dams and renewable wind farms HES joined the Northwest Energy Efficiency Alliance in 1996 to promote energy conservation in the community.
Benefits of Paying Your HES Bill Online
Taking advantage of online bill pay offers Hermiston Energy Services customers many advantages:
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It’s fast and easy – Make secure payments 24/7 without mailing checks or visiting the office.
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Avoid late fees – Online payments post instantly, reducing the risk of incurring late charges.
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Auto-pay options – Set up recurring payments from a bank account or credit card.
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Payment tracking – Your online account stores payment history all in one place.
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Paperless billing – Reduce clutter and save paper by going paperless.
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Account management – Monitor your energy usage and balances in real time.
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Email alerts – Get reminders when your bill is ready and notifications when payments are processed.
How to Pay Your HES Energy Bill Online
Follow these simple steps to pay your energy bill online with Hermiston Energy Services:
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Visit the HES online payment website.
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Click “Pay Online” and select whether you want to log in to an existing account or pay as a guest.
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Register for a new SmartHub account if paying for the first time. Provide your HES account number, name, email address, and create a password.
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Enter your payment details including the amount due and checking/savings account or card information.
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Carefully review all entered information to confirm it is correct.
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Click “Pay Now” to immediately process your payment.
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Print or save the payment confirmation page for your records.
Payments made before 5 PM on business days will post to your account the same day. Payments after 5 PM or on weekends will post the next business day.
Other Ways to Pay Your HES Energy Bill
If you prefer not to pay online, Hermiston Energy Services offers these other payment methods:
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By phone – Call 541-567-6414 or 541-289-2000 to pay using your checking/savings account or credit/debit card.
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In person – Visit the HES office at Umatilla Electric Cooperative, 750 W Elm Ave, Hermiston, OR 97838.
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Mail – Send a check or money order to HES at PO Box 1148, Hermiston, OR 97838.
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Authorized pay agents – Make cash payments for a fee at Walmart or Mailing Made Easy in Hermiston.
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Drop box – Place your payment in the drop box at the HES office.
Tips for Avoiding Late HES Payments
Use these tips to help avoid late fees and service disruptions when paying your HES energy bill:
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Set payment reminders to ensure on-time payment each month.
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Allow 3-5 business days for mailed payments to avoid delays.
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If mailing near a due date, consider paying online or via phone instead.
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Sign up for autopay or paperless billing to streamline your process.
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Contact HES immediately if you anticipate difficulty with payment.
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Update your contact information so HES can reach you about any payment issues.
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Monitor your account usage and charges in SmartHub to stay on top of your bill.
Paying your energy bill through Hermiston Energy Services online bill pay is quick, easy, and secure. Sign up for an online account today to take control of your account and payments!
It’s Nice to Have Options
Umatilla Electric offers multiple billing and payment options to fit your needs. Choose the one the works for you. Contact our Customer Service team at (541) 567-6414 with questions.
With SmartHub You Can:
- Make a Payment
- Check your energy usage
- Sign Up for Paperless Billing
- Report an outage
- Sign up to receive email and/or text alerts
Mail your monthly payment and make checks payable to Umatilla Electric Cooperative (UEC), to:
Umatilla Electric Cooperative PO Box 1148 Hermiston, OR 97838
Call (888) 480-9709 anytime day or night. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.
UEC’s office hours are Monday through Thursday 7:30 a.m. to 6 p.m. (Closed Friday). Drive-thru, kiosk, and walk-up drop boxes are located at the Hermiston and Boardman offices. To speak to a UEC Customer Service Representative during office hours, call toll-free (800)-452-2273 or visit:
Hermiston Office
Boardman Office
Can’t make it to our offices during business hours? Drop Boxes are available at our Hermiston and Boardman offices in the drive up service area.
Pay your bill with cash at MoneyGram locations locally or nationwide, including all Walmarts. (You may be charged a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.
Hermiston Walmart
Mailing Made Easy
Pendleton Walmart
Walmart 2203 Southwest Court Avenue Pendleton, OR 97801 Get directions to Walmart (541) 966-9970
- Login to your SmartHub account – or sign up if you haven’t already!
- Follow the Quick Links to TURN OFF your paper bill and start managing your account entirely online.
No more guesswork. No more due dates, late fees, or deposits with UEC’s PowerUp PrePay Program. Pay in advance for the electricity you will use, and choose when and how you make your payments.
Sign up for SmartHub to set-up alerts and monitor your usage anytime, anywhere and never be surprised again.
Download the PowerUP PrePay Enrollment Form (PDF) or call our office for complete program details.
Budget billing takes your average monthly bill amount (based on your usage over the past 12 months) and sets this as your monthly payment amount. The advantage is that you know exactly what you’re going to pay for your electric bill every month.
- By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months.
- Your average billing amount is reviewed and adjusted each year.
- Participation requires a 12-month continuous use history.
Sign up by calling UEC’s Hermiston or Boardman offices.
When you sign up for Schedule Pay, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or use a credit/debit card. You don’t have to write a check or go out to pay your bill.
By default, payments are withdrawn on the due date reflected on your bill. If you’d like to move that date, we may be able to move your billing to a different payment cycle, depending on the date each month when your income makes it easiest to pay.
Call UEC’s Hermiston or Boardman office for help signing up.
NOTE: If you are already registered for SmartHub, you will need to re-register in SmartHub after signing up for Schedule Pay. Our team can help walk you through the process.