Paying your water bill to Helix Water District in California is easy and convenient with several options available. This guide will outline the online, in-person, mail, and auto-pay methods to pay your Helix water bill on time each month.
Pay Online
The quickest way to pay your water bill is online through Helix Water District’s customer portal
To pay online, go to www.hwd.com and click on the “Pay Bill” link at the top of the homepage. This will direct you to the login page for the online customer portal.
If you already have an online account, simply login with your email and password. If you don’t have an account, click “Register for Online Account” to set one up.
Once logged in, select the “Make Payment” tab. Here you can view your current balance due and water usage. Enter the amount you want to pay and proceed to the payment page.
On the payment page, enter your credit/debit card or checking account information. Visa, Mastercard, Discover and American Express are accepted. You’ll receive an email confirmation when your transaction is completed.
Benefits of Paying Online
Paying your water bill online offers several perks
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It’s fast and convenient – takes just minutes to complete,
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Available 24/7 so you can pay on your schedule.
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Secure encrypted payment processing for safety.
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Save money on stamps by not mailing payments.
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View payment history and billing statements.
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Avoid late fees by paying on time.
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Schedule future payments for recurring convenience.
Pay In Person
To pay your water bill in person, visit the Helix Water District headquarters at 7811 University Ave, La Mesa, CA 91942.
Head to the Customer Service counter during business hours (Monday-Friday 8:30am-5:00pm). Let them know you’re there to pay your water bill.
You’ll need to provide your account number or address. Inform them of the payment amount and method. Cash, checks, money orders and credit/debit cards are accepted for in-person payments.
Be sure to get a receipt for your records. Payments made at HQ post to your account same day. You can also set up auto-pay and discuss billing questions.
Tips for In-Person Payments
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Have your account number or billing address handy to speed up the process.
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Keep your receipt as confirmation the payment was made.
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Avoid lines on Mondays and end of month when offices tend to be busiest.
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Double check your change if paying by cash.
Pay by Mail
To pay your water bill by mail, simply send a check or money order to the remittance address printed on your paper statement.
Be sure your check is made out to Helix Water District and has your full account number written on it. Detach the payment stub from your bill and include that as well.
Mail your payment at least 5 business days before the due date to ensure it’s received on time. Keep your mailing receipt or proof of payment. Mailed payments take longer to post so plan ahead.
Mailing Tips
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Use the remittance envelope provided with your bill when possible.
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Note your account number and service address on the check clearly.
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Send mail payments 1-2 weeks before the due date as a buffer.
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Make checks payable to Helix Water District only for proper processing.
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Keep the tracking number or receipt as a record of mailing.
Auto-Pay
The most convenient option is to set up automatic monthly payments through Helix’s AutoPay program. This automatically withdraws your water bill amount from your checking account each month.
To enroll in AutoPay, login to your online account and click on “Auto Pay Enrollment.” Provide your checking account details and confirm the terms.
On the due date each month, your water bill will be paid automatically. You’ll still receive a statement for your records. Easy, reliable and worry-free!
Auto-Pay Perks
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Never miss a payment or deal with late fees again.
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One less bill to remember to pay manually.
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Avoid checks, stamps and mailing hassles.
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Can budget reliably knowing the amount withdrawn each month.
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Receive a $5 credit on your bill as a bonus!
Financial Assistance
If you’re having trouble paying your water bill, Helix Water District offers financial assistance programs based on need.
Programs provide bill discounts, alternative payment plans, and potential debt relief. Contact customer service to discuss your situation and eligibility for aid.
Provide income verification and proof of economic hardship. Assistance can help ensure continued access to water services.
Avoid Late Fees
Helix Water District bills are due 23 days after they are mailed. Late fees apply if not paid by the due date.
Routinely paying late can also damage your credit rating. To avoid penalties, pay your bill early or enroll in AutoPay to stay on track. Maintaining good payment habits saves money.
No matter how you choose to pay – online, mail, auto-pay or in person – Helix Water District provides convenient payment options to fit every lifestyle and preference. Paying your water bill is a necessary routine, so take steps to make it fast, easy and stress-free each month.
Sign up for Paperless Bill Statements
When its time to pay your water bill, we send you an email or text message reminder that shows the amount due. Click a button to pay from your online account and youre done. Or click a button to view your bill statement online, then pay.
Follow these steps
- Click the link below and log in to your account
- Select your account
- Click “Paperless Billing”
- Click “Yes”
Open an Online Account
An online account saves you time. You only enter your payment information once, then pay your water bills with the click of a button. View your past bills, just like online banking. You can use our online services 24 hours a day.
What you need
- The last name or business name for your Helix account
- Your Helix account number
Follow these steps
- Click the link below
- Enter your information
- Choose a password and email address for your account
Banks handle eChecks — electronic checks — just like paper checks. There’s no transaction limit or fee and they work for single or recurring payments (see AutoPay).
What you need
Follow these steps
- Click the link below and log in
- Click on your account
- Click “Payment” and “Pay Online” in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click “New Bank Account”
- Enter your bank account information (from your personal check)
- Review and approve payment
We accept VISA, MasterCard, American Express and Discover — plus VISA and MasterCard debit cards online.
- The transaction limit is $600.
- Our payment processing vendor fee is $4.50.
- Please note, there is no transaction fee or transaction limit when you pay online with an electronic check (click on the tab above to learn how), when you pay using your bank’s bill payment service, when you mail a check payment or when you pay in-person with cash or check. If we are about to shut your water off, call Customer Service at 619-466-0585 and give us the confirmation number for the transaction.
What you need
Follow these steps
- Click the link below and log in
- Click on your account
- Click “Payment” and “Pay Online” in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click “New Credit/Debit Card”
- Enter your card information
- Review and approve payment
This is our most popular payment option. We debit your checking or savings account on the day your payment is due (or up to 3 days prior for some banks). You still receive a water bill so you can review your water use and payment. When you sign up for AutoPay, continue paying your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.
What you need
- A personal check if you want to pay with eChecks. There is no transaction fee when you play with an electronic check.
- Or a credit/debit card. Our payment processing vendor fee is $4.50.
Follow these steps
- Click the link below and log in
- Click “Payment” and “Autopay” in the dropdown menu
- Click “Please add a new payment method before signing up for Autopay”
- Click “Add New Bank” to set up Autopay with eChecks, or set up Autopay with credit/debit card
- Click “Confirm” in the confirmation email we send you
Autopay is the most popular payment option we offer. But, if you would like to be notified before your water bill payment is withdrawn, then try Pay by Text. You’ll receive a text with your payment amount and the due date. When you’re ready to pay, reply “Ok” to instantly pay with the credit card, debit card or bank account you set up for your online account. You’ll get a text back confirming receipt of payment.
To opt in to Pay by Text:
- Log in to your online account at hwd.com.
- Click on Your Account at a Glance and click on Pay by Text.
- Check the box and click the save button.
We accept payments from banks’ online payment services. Ask your bank how they handle these transactions. If they mail paper checks, this can delay your payment up to a week. Avoid this method of payment if your account is near due or near shut-off.
If you already use Apple Pay or Google Pay, you can use it here, too. Our payment processing vendor fee is $4.50.
Apple Pay
- Tap the Apple Pay button on the screen
- Check your information to be sure it is correct and choose the card you want
- Double-click the side button on your iPhone
Google Pay
- At checkout, tap the Google Pay button
- If asked, choose a payment method and enter your shipping address
- Confirm your order
With PayPal, you can pay your your whole water bill or you can split it into four interest-free payments due every two weeks. This is PayPals Pay in 4 option. Learn more and see if you qualify on PayPals What is Pay in 4 webpage.
Please note, our payment platform treats PayPal payments like a credit card payment — there is a $4.50 payment processing fee and a $600 transaction limit.
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