Paying your water bill is an essential responsibility as a resident of Hazel Park, MI. The city provides water services to homes and businesses, and relies on customers to pay their bills on time. This article will explain the different ways you can pay your Hazel Park water bill, including online, by phone, by mail, and in person.
Online Payment
The easiest way to pay your Hazel Park water bill is online, You can pay at the city’s website or through the BS&A Online Payment Portal
To pay online at the city’s website, click on the “Pay Your Bill Online” button and agree to the disclaimer. You will need your account number and mailing zip code to log in. The city accepts Visa MasterCard Discover, and American Express credit and debit cards.
If paying by electronic check, you’ll need your bank routing and account numbers. There is no fee for electronic checks. Credit card payments incur a 3% processing fee (minimum $1.95).
The BS&A Online Payment Portal also allows you to pay your water bill with a credit/debit card or e-check You can search for your account by number, name, address, or parcel ID The portal charges the same credit card processing fees as the city.
Paying online is fast, convenient, and secure. You can view your payment history and receipts through your online account as well.
Pay By Phone
Another easy option is to pay your Hazel Park water bill by phone. Call (833) 684-3312 to reach the payment processing service Invoice Cloud.
You’ll need to provide your account number or address. Invoice Cloud accepts payment by credit card or electronic check over the phone. The same processing fees apply as with online payments.
Paying by phone only takes a few minutes once you provide the required information. It’s a good option if you prefer speaking to a customer service representative instead of entering your details online.
Pay By Mail
To pay your water bill by mail, detach the payment stub from your paper bill and enclose it along with a check or money order. Make your check payable to “City of Hazel Park” and write your account number on the memo line.
Mail your payment to:
City of Hazel Park
PO Box 235
Hazel Park, MI 48030
Be sure to mail your payment several days before the due date to ensure it arrives on time. Late payments will incur a penalty. There are no processing fees for paying by mail.
Pay In Person
You can also pay your water bill in person at Hazel Park City Hall, located at 111 E. Nine Mile Rd. Bring your paper bill or know your account number.
City Hall accepts cash, checks, money orders, and credit/debit cards for payment. Credit card payments incur the standard processing fees.
City Hall is open Monday through Thursday from 8:30am to 5:00pm. Try to go earlier in the day to avoid long lines closer to closing time.
Payment Options for Shutoffs
If your water service is scheduled to be shut off, you must contact the Water/Sewer Department at (248) 546-4076 before making a payment. The department can provide guidance on the steps needed to avoid service interruption.
Similarly, if your water has already been shut off due to non-payment, call the Water/Sewer Department before submitting a payment online, by phone, or by mail. You may need to take additional steps to restore service.
Payment Deadlines and Late Fees
Water bills in Hazel Park are issued monthly. The due date is shown on your bill and payments are typically due by the 25th of each month.
If your payment is late, you’ll incur the following penalties:
- 1% penalty assessed the day after the due date
- 10% penalty assessed if not paid within 10 days of due date
- Shut off notice issued if not paid within 28 days of due date
- $75 fee to restore service once shut off
Avoid late fees and service interruption by paying your bill on time. Consider enrolling in auto-pay or scheduling email reminders through your online account.
Account Management and Auto-Pay Enrollment
You can manage your Hazel Park water account online through the city’s website or BS&A portal. Features include:
- View or print current and past bills
- Make one-time payments
- Enroll in auto-pay to have payments drafted from your bank account
- Update account information and billing address
- View payment history
- Sign up for bill reminders
Enrolling in auto-pay is a convenient option that ensures your bill gets paid on time every month. Log into your online account to complete the auto-pay authorization form.
Assistance Programs
If you are having trouble paying your water bill in Hazel Park, contact the Water/Sewer Department to ask about payment plans or assistance programs. The city partners with United Way to administer the THAW Utility Assistance Program for qualifying residents.
Non-profit organizations like The Heat and Warmth Fund (THAW) also provide utility bill payment assistance. Contact them to see if you meet eligibility requirements. Additional resources may be available through Michigan 2-1-1 if you are facing financial hardship.
In Summary
Paying your monthly water bill is easy in Hazel Park through the city’s website, payment portal, phone, mail, or in person. Avoid late fees by paying on time and enroll in auto-pay for convenience. Seek assistance if needed and contact the Water/Sewer Department with any account issues. Stay on top of your payments to continue enjoying reliable water service from the City of Hazel Park.
Wayne, Monroe, and Washtenaw WRAP Communities
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If you live in any of the areas listed within Wayne, Monroe, or Washtenaw County Communities, you can fill out the Water Self Sufficiency application today!
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Wayne Metro’s COVID Response Programs
The Water Residential Assistance Program (WRAP) is a two year program that provides funding to eligible, low-income households to assist with water bills, water conservation, and self-sufficiency initiatives.
See below for service areas and more information on how to apply! Wayne Metro helped me to pay down my $3,000 water, and instead of my monthly bill being $140 and higher, it is now only $46 per month or lower, which is very affordable. It was a true blessing that I learned about the WRAP Program in 2015 when it first rolled-out. Wayne Metro is a lifesaver.
2023 April — NEW WATER BILLS
FAQ
How much is the water bill in Hazel Park?
How to check a water bill?
What is Hazel Park, MI known for?
What is Hazel Park City Water Department?
Find 2 external resources related to Hazel Park City Water Department. The Hazel Park City Water Department, located in Hazel Park, MI, is an utility company that operates the public water system. The Water Department, or Water Utility, provides potable tap water to residential customers, businesses, and others in Oakland County.
Does Hazel Park offer payment plans?
The metering equipment may need to be repaired. Since the inception of Monthly Billing, the City of Hazel Park does not offer payment plans. The city may work with customers who have received a high-water bill due to an unfortunate plumbing incident (broken pipes, hot water tank failure…etc.).
Are water bills available in Hazel Park?
Water bills and basic assessment and tax information of taxable properties that are located within the City of Hazel Park are now available to everyone. If you have read and agree to the above comments and disclaimers click the “I Agree” button below.
Does city of Hazel Park (Mi) accept doxo payments?
The City of Hazel Park (MI) Water Department accepts payments through doxo for all its services, including Water & Sewer.
Where does the water in Hazel Park come from?
The Hazel Park Water Department collects water from the Detroit River situated within the Lake St. Clair, Clinton River, Rouge River, Ecorse River, watersheds in the U.S. and parts of the Thames River, Little River, Turkey Creek, and Sydenham watersheds in Canada.
How do I stop water service in Hazel Park?
To stop water service in Hazel Park and avoid further billing, fill out the Stop Service Form on the Hazel Park Water Department’s website. The process usually takes just two business days.