A Guide to Paying Your Hawaiian Electric Company Bill

Paying your electric bill on time and in full is an essential responsibility as a customer of Hawaiian Electric Company. But with several payment options available the process can also be quick and convenient. This article provides a comprehensive guide to paying your Hawaiian Electric Company bill, including an overview of payment methods tips for understanding your bill, and programs that offer payment assistance.

Key Ways to Pay Your Hawaiian Electric Bill

Hawaiian Electric offers customers multiple options for paying their electric bill each month

• Automatic Bill Pay: Have payments automatically deducted from your bank account each month. Sign up through the online customer portal.

• Online One-Time Payment: Pay immediately online using the customer portal. You can also go paperless this way.

• Credit/Debit Card: Pay online, by phone, or via the Hawaiian Electric mobile app using a card. Fees apply.

• Pay By Phone: Call Hawaiian Electric’s payment processor to pay over the phone. Fees apply.

• Pay By Mail: Mail a physical check or money order using the address on your bill. Allow 5-7 days.

• Pay in Person: Take cash, check, or money order to an authorized Western Union location.

• PayPal/Google Pay: Pay easily via PayPal or Google Pay. Limited-time waived fees in PayPal mobile app.

When choosing a payment method, consider factors like convenience, processing time, reliability, and cost. Setting up automatic payments can make paying your bill effortless.

Tips for Understanding Your Hawaiian Electric Bill

Your Hawaiian Electric bill contains detailed information about your power usage and charges. Here are some tips for deciphering it:

• Review the meter read dates and total days to understand the billing period.

• Check the meter readings to see your kilowatt-hour usage for the period.

• See any credits, such as from net metering solar energy.

• Note the total amount due and due date to avoid late fees.

• Check for new customer notices or messages about rate changes.

Watch your usage patterns over time and note any spikes. This can reveal issues like an appliance malfunction or changing habits. If your bill seems unusually high, contact customer service to investigate.

Avoiding Costly Mistakes with Your Electric Bill

To prevent issues that can lead to bigger electric bills, be proactive with these tips:

• Provide accurate account and contact information if you move.

• Carefully review new rates to see how they affect your costs.

• Update your usage profile if household size or needs change.

• Act promptly if you get a high bill to understand the cause.

• Insulate your home and upgrade appliances to use less energy.

• Leverage tools like usage calculators on the Hawaiian Electric website.

• Enroll in savings programs like time-of-use pricing plans.

Staying informed on rates, monitoring your usage, and minimizing waste are key to managing electric costs.

Assistance Programs for Hawaiian Electric Customers

If you are struggling to pay your electric bill, Hawaiian Electric offers programs that can help, including:

• Payment arrangements to extend your due date or make installments.

• Low-income billing and weatherization assistance.

• Discounted “Ohana” rates for qualifying households.

• “Gift” grants from Hawaiian Electric’s foundation.

• Special assistance for customers with medical needs.

Hawaiian Electric also partners with government and nonprofit organizations to help customers in need access support. Reach out right away if you need help to avoid service disruptions.

Keeping Your Hawaiian Electric Account in Good Standing

Here are some final tips for maintaining good standing as a Hawaiian Electric customer:

• Provide updated contact information so you get important notices.

• Monitor your online account for timely payment confirmations.

• Set payment reminders to avoid late fees.

• Contact customer service with any billing questions.

• Review energy saving tips and programs regularly.

• Stay current on new rate plans and policies.

• Explore rooftop solar if interested in generating your own power.

With sound account management and consistent on-time payments, you can build a positive relationship with Hawaiian Electric. This contributes to an efficiently run electric grid that benefits the entire community.

Paying your Hawaiian Electric bill is quick and straightforward when you understand your options and account details. Choose a payment method that suits your needs and stick to it consistently each month. If you face challenges with costs, take advantage of assistance programs. Maintaining your account in good standing ensures uninterrupted electric service while supporting local power infrastructure. Reach out to Hawaiian Electric’s customer service team if you need guidance managing your electric payments.