Paying Your Bill with Hawaii Pacific Health

Hawaii Pacific Health is one of the largest healthcare providers in the state with numerous hospitals clinics, and physician offices located across Oahu, Maui, and Kauai. If you or a family member has received care from Hawaii Pacific Health, you likely need to pay a medical bill.

In this article, we’ll explain how billing and payment works with Hawaii Pacific Health We’ll go over your statement, online bill pay options, in-person payments, and tips for managing your Hawaii Pacific Health medical bills

Understanding Your Hawaii Pacific Health Statement

After getting care from Hawaii Pacific Health, you’ll receive a billing statement in the mail Statements are sent to the guarantor, who is the person financially responsible for paying the bill

The statement will list all charges from your visits, tests, procedures, hospital stays, and other services. These are grouped into visit accounts for insurance billing purposes. You may have multiple visit accounts if you received care across different dates.

On statements before 9/28/2024, the guarantor account number starts with H or P. On newer statements, the guarantor number and name are on the top right. You’ll need this to access bill pay.

Carefully review the statement for accuracy. Some common billing issues to check include:

• Services you didn’t receive
• Incorrect dates or visit details
• Errors in insurance coverage or deductions
• Duplicate charges

Pay Your Bill Online

The easiest way to pay your Hawaii Pacific Health bill is through online bill pay on their MyChart patient portal.

To use online bill pay:

• Go to MyChart HPH and log in or sign up for a free account.
• On the Billing page, select Pay Bill and choose the account to pay.
• Enter your payment details securely. You can pay the full balance, minimum amount due, or a custom amount.
• Save payment methods for convenient future use.

Online bill pay allows quick payment 24/7 and immediate confirmation. You can also view your full billing history and statements through MyChart.

Pay In-Person at Hawaii Pacific Health

If you prefer to pay in-person, you have a few options:

• Take cash, check, or card to the billing department at your local Hawaii Pacific Health hospital or clinic.

• Go to the Straub Clinic & Hospital downtown Honolulu location to pay at the billing window.

• Mail a check or money order using the payment slip and envelope enclosed with your statement.

When paying in-person or by mail, be sure to include your guarantor account number from the statement so your payment is applied accurately.

Set Up a Payment Plan

If you can’t pay the full balance due, Hawaii Pacific Health offers payment plans to split the amount over time. Contact the billing department to discuss a customized payment plan for your situation.

When setting up a payment plan:

• There is no fee, interest, or penalties to enroll.
• Minimum monthly payment may be required.
• Get terms for 6, 12, or 18 month plans.
• Payment methods include auto-pay from bank accounts.

Payment plans allow you to get on a consistent schedule to pay off your balance over time. Be sure to make payments on-time each month.

Seek Medical Bill Assistance

For low-income patients or financial hardship, Hawaii Pacific Health has assistance programs available:

Financial Assistance – Discounts may be available based on your income, assets, and family size. Apply to see if you qualify.

Charity Care – If ineligible for financial assistance, charity care may provide a discount.

Payment Plan – Extended payment plans up to 5 years may be offered based on need.

Don’t hesitate to explain your situation and seek assistance if paying your full balance is difficult. Hawaii Pacific aims to ensure all patients get the care they need.

Avoid Hawaii Pacific Health Bill Payment Issues

To keep your account in good standing and avoid potential payment issues down the road:

• Carefully check statements for errors and dispute inaccuracies promptly.
• Pay at least the minimum amount due by the monthly deadline.
• Contact the billing office if you need to change your due date.
• Set up auto-payments or pay online to avoid missed payments.
• Update your contact info if your mailing address changes.

Staying organized with bill pay will prevent late fees, collections issues, and other headaches.

Partner with a Billing Advocate

Managing large healthcare bills and billing errors can be overwhelming. If you are struggling, consider hiring a medical billing advocate to assist:

• Advocates investigate errors and negotiate discounts or payment plans on your behalf.

• They are experts at navigating complex medical billing issues.

• Fees are often based on how much they save you.

Getting experienced help can provide relief during stressful billing disputes or negotiations.

Navigating medical bills from major health networks like Hawaii Pacific Health can be challenging. Hopefully this guide provided some clarity on how billing and payment works with them.

Be sure to carefully review your statements, pay at least the minimum monthly amount, and don’t hesitate to ask questions or seek financial assistance. Their billing department is available to help patients through the process.

Medical debt can be overwhelming, but staying organized and being proactive will put you on the best path to get your Hawaii Pacific Health bills paid off successfully.