How to Pay Your Water Bill with Harlingen Waterworks System

Having reliable water service in your home or business is essential, but that service comes with the responsibility of paying your water bill. Harlingen Waterworks System (HWS) offers various ways to pay your bill conveniently and on time. This guide will outline the payment options, policies, and tips for paying your HWS water bill hassle-free.

Overview of Harlingen Water Billing

Let’s first review some key facts about HWS water billing:

• Bills are sent monthly
• Due dates are around the 28th of each month
• Bills include water usage, sewer, trash collection and other applicable fees
• Fixed service charges are assessed based on meter size
• Late fees apply to past due balances

Understanding how your bill is calculated will make the amount due each month clearer. Now let’s look at the ways to pay that bill

Pay Online for Fast, Secure Payment

The quickest and easiest way to pay your HWS bill is through the online payment portal You can opt for one-time payments or set up convenient recurring payments.

To pay online:

1. Go to www.hwws.com

2. Click on “Pay Water Bill Online”

3. Register for an account or log in

4. Enter payment details and submit

5. Receive email confirmation of payment

Online payments post instantly to your account, so you have proof of payment and avoid late fees. I love the convenience of paying online from home in my pajamas!

Pay via Phone 24/7 Using IVR

HWS offers a 24 hour automated pay-by-phone system called IVR. This allows you to pay by credit/debit card using the automated system anytime day or night.

To use IVR:

1. Call 956-216-5325

2. Follow prompts to enter your account number

3. Follow prompts to enter credit/debit card details

4. Receive payment confirmation number

Though not as quick and easy as online pay, IVR is helpful if you prefer paying by phone or need after-hours payment options. Just have your card ready to enter the details.

Mail In Your Payment to the Billing Center

If you prefer to pay by check or money order, you can mail your payment to Harlingen Waterworks System’s payment center. Be sure to allow 5-7 days for standard delivery to avoid late fees.

To pay by mail:

• Make check or money order payable to HWS

• Write your HWS account number on the payment

• Mail to:

  HWS
  PO Box 1950
  Harlingen, TX 78550

• Use proper postage to avoid return delays

Mailing a payment allows 3 weeks for delivery, so I only recommend it if needed to make the due date on time. Paying online is much faster.

Pay In-Person at the HWS Office

For those who prefer in-person bill payment, you can visit the Harlingen Waterworks office during business hours to pay by cash, check or credit/debit card.

To pay at the HWS office:

• Have your water bill for reference

• Visit during lobby hours:

  Monday-Friday
  7:30am – 5:00pm

• Bring your preferred payment method

• Receive a printed receipt

In-person payment is great if you want proof of payment right away. Just be sure to go during lobby hours and avoid busy times near month-end.

Enroll in AutoPay for Effortless Payment

The easiest way to ensure your water bill gets paid on time every month is to enroll in auto-pay through HWS. This automatically deducts the amount due from your bank account each billing cycle.

To start auto-pay:

1. Download the auto-pay form from www.hwws.com

2. Complete the form with your HWS and bank account details

3. Attach a voided check to verify your bank account

4. Return to HWS by mail or in-person

Once set up, you’ll receive bills as usual but payments will process automatically on the due date. Just be sure your bank account has sufficient funds.

Going on autopilot with auto-pay avoids late fees, service interruptions, and wasted time on manual payment. Highly recommend for worry-free bill payment.

Avoid Late Fees by Paying Before the Due Date

No matter which option you choose, be sure to remit payment by the due date printed on your HWS bill to avoid late fees. Here are the penalties for paying late:

• Days 1-5 past due: No late fee
• Days 6-15 past due: $10 late fee
• Day 16+ past due: Additional 1% penalty per month
• 60+ days past due: Water service subject to disconnection

As long as you pay by the due date, you can use any of the payment options above without penalty. Online and auto-pay help prevent late payments.

Contact Customer Service with Any Billing Questions

If you need help understanding your water bill charges or payment history, the HWS Customer Service team is available:

Phone: 956-430-6100

Email: [email protected]

Just note they are experiencing extremely high call volumes currently due to a new billing system implementation. But they will return all voicemails and emails requiring assistance.

Paying your monthly HWS water bill is quick and easy using the convenient options provided. Choose the method that best fits your needs to pay on time and avoid any late fees or service disruptions. Reliable water service depends on customers doing their small part by paying bills responsibly.