Making Bill Payments Easy and Convenient with Hancock-Wood Electric

Paying your electric bill each month is a necessary chore, but Hancock-Wood Electric Cooperative in northwest Ohio aims to make the process as easy and convenient as possible for its over 13,000 members. As a not-for-profit, member-owned utility, Hancock-Wood Electric strives to provide exceptional service to the communities it serves across 10 counties and over 1,700 miles of power lines. The co-op understands that every member has different needs and preferences when it comes to paying their bill. That’s why Hancock-Wood Electric offers a variety of bill payment options to choose from.

Online Bill Pay

For fast simple bill payment any time of day or night, Hancock-Wood Electric members can easily pay online via the co-op’s website. After signing up for online bill pay with a paper statement, members can securely pay their electric bill online 24/7. The online bill pay system accepts Visa Mastercard, and Discover credit and debit cards. It also allows members to opt for convenient paperless billing if they choose.

Paying online helps save time, postage, paper, and hassle. There’s no need to write a check, find a stamp, and make a trip to the post office or co-op office Online bill pay puts account management at your fingertips anytime.

Pay By Phone

In addition to online bill pay, Hancock-Wood Electric members can pay by phone quickly and easily using the co-op’s automated payment system. Just call 800-445-4840 and select option 2. The automated system will guide you through the payment process. You can pay with a credit card or check over the phone. There is also the option to speak with a Member Services Representative if you have any questions or need help with your payment.

Mail-In Payment

If you prefer to pay your electric bill by mail, Hancock-Wood Electric makes that convenient too. Each paper statement includes a payment stub and return envelope. Just fill out the stub, enclose your check or money order, and drop the envelope in the mail. Your payment will be processed promptly.

Pay In Person

For members who wish to pay their electric bill in person, Hancock-Wood Electric offers multiple options at their office in North Baltimore, Ohio. You can pay your bill inside at the lobby counter, at the drive-thru window, or using the after-hours drop box located at the drive-thru. Cash, checks, money orders, and credit cards (Visa, Mastercard, and Discover) are accepted for in-person payments.

Automatic Bill Pay

One of the most convenient payment options offered by Hancock-Wood Electric is automatic bill pay. With this option, your electric bill is paid automatically each month directly from your checking or savings account on the due date. Sign up is easy – just fill out the automatic bill pay form, provide a voided check, and mail it to the co-op office. Then each month your bill is deducted automatically with no checks to write or envelopes to mail.

Budget Billing

For members who want to spread their electricity costs evenly over the year, Hancock-Wood Electric offers budget billing. With this plan, members pay a predictable, fixed amount each month based on their average annual usage. Budget billing helps avoid the highs and lows of seasonal electric bills. Any member who has had electric service for at least 12 months and a zero account balance can sign up.

Financial Assistance Programs

Hancock-Wood Electric also partners with various agencies to provide bill payment assistance to members in need. Programs like the Home Energy Assistance Program (HEAP) and the Percentage of Income Payment Plan (PIPP) help income-eligible members manage and pay their electric bills. The co-op wants all members to maintain electric service, regardless of financial hardship.

The not-for-profit electric co-op was founded to serve its members, not make a profit. That people-first mission is reflected in the numerous bill payment options Hancock-Wood Electric offers. Paying your electric bill can actually be fast, easy, and painless thanks to the convenience and flexibility provided. Hancock-Wood Electric strives to provide exceptional member service in all aspects, including diverse bill payment choices to meet every member’s needs and preferences.