How to Pay Your Gwinnett County Water Bill Online and In-Person

Paying your water bill in Gwinnett County is easy and convenient through multiple online and in-person options Read on for a complete guide to paying your Gwinnett County water bill quickly and hassle-free

Overview of Payment Options

Gwinnett County offers several ways to pay your water bill, including:

• Online through your account
• By phone 24/7
• Automatic bank draft
• By mail
• In-person at the office
• At Western Union locations

Most options allow using check, debit or credit cards. Review each payment method below for more details.

Paying Your Water Bill Online

Paying online through your account is the fastest and most convenient way to pay your Gwinnett County water bill.

How to Pay Your Water Bill Online

Follow these simple steps to pay online:

1. Go to www.gwinnettcounty.com and click on “Pay Water Bill”.

2. Login to your account with your username and password.

3. Select “Make Payment” and enter the payment amount.

4. Enter your payment information and submit.

5. Payment will instantly process and post to your account.

Tips for Paying Online

• Check your balance first before making a payment.

• Have your account number handy to login quickly.

• Save payment information to your account for faster checkout.

• Sign up for paperless billing to get bills by email.

Paying on the Gwinnett County website ensures instant processing and prevents late fees!

Paying by Phone

The automated phone system is available 24/7 for quick and easy bill payment.

How to Pay Your Water Bill by Phone

To pay by phone:

1. Call 678-376-6800.

2. Select the “Pay By Phone” option.

3. Enter your account number and the payment amount.

4. Use your debit/credit card to make the payment.

5. Receive a confirmation number at the end.

Tips for Paying by Phone

• Have your account number and card ready before calling.

• Enter payment right away to avoid needing account balance.

• Write down the confirmation number as proof of payment.

• Update card expiration dates to avoid declined payments.

Paying by phone is fast and can be done anytime day or night!

Paying by Automatic Bank Draft

Forget about late payments by enrolling in automatic bank draft or credit card payments.

How to Enroll in Automatic Payments

1. Download the draft authorization form online.

2. Fill out the form with your account and payment information.

3. Mail the completed form to Gwinnett County.

4. Payments will automatically draft monthly.

Tips for Automatic Payments

• Choose a draft date at least 5 days before your due date.

• Monitor your account balance before draft date.

• Contact Gwinnett County to update account or stop drafts.

Set it and forget it! Automatic draft ensures timely payments.

Paying Your Water Bill by Mail

Sending a check or money order by mail is a simple way to pay your Gwinnett County water bill.

How to Pay by Mail

1. Write your 12-digit account number on your check or money order.

2. Include your payment stub from your bill.

3. Mail to the payment center P.O. Box address at least 5 business days before your due date.

4. Payments by mail take 3-5 days to process.

Tips for Paying by Mail

• Double check account number to avoid misapplied payments.

• Use standard envelope and postage to prevent delays.

• Consider certified mail for proof of payment date.

• Pay a week early to ensure on-time delivery.

Just drop it in the mailbox and your payment is on the way!

Paying in Person

Make cash, check, or debit/credit card bill payments at the Gwinnett County water office.

How to Pay in Person

1. Visit the Gwinnett County Water Resources office at 684 Winder Highway.

2. Have your account number and payment ready.

3. Make your payment at the front desk during business hours.

4. Get a receipt as proof of payment.

Tips for In-Person Payments

• Come during business hours Monday-Friday 8am-5pm.

• Bring cash for exact payment amounts.

• Use a card to avoid reduced lobby hours.

• Allow time for parking and potential lines at the office.

The in-person option is available when you need same day payment processing.

Paying at Western Union Locations

For expanded convenience, Western Union offers in-person payments at thousands of locations nationwide.

How to Pay at Western Union

1. Take your water bill to any Western Union location.

2. Tell the agent you want to pay your Gwinnett County water bill.

3. Agent processes the payment to Gwinnett County.

4. Takes 2-3 days to process so pay early to avoid late fees.

5. Fees apply for this third party service.

With so many locations, Western Union makes water bill payment more accessible!

Avoid Late Fees and Service Disruption

To avoid penalties:

• Pay on time – Pay at least 1 week before the due date.

• Know your balance – Check your account often to avoid surprises.

• Update contact info – Keep phone and email current to receive reminders.

• Enroll in auto-pay – Set up monthly automatic payments.

Staying on top of your water bill payments prevents extra fees and service interruptions!

Contact Customer Service for Help

If you need assistance with water bill payment, Gwinnett County’s customer service team is available:

• Call 678-376-6800

• Email [email protected]

• Visit the water office at 684 Winder Highway

Contact them for payment help, account questions, billing updates, and any other water service needs.