A Guide to Paying Your Gwinnett County H2O Bill

As a resident or business owner in Gwinnett County, it’s important to pay your water bill on time each month The County offers multiple convenient ways to pay your H2O bill online, by phone, by mail, or in person. Read on to learn the payment options and avoid late fees.

Pay Online for Fast and Easy Processing

The quickest way to pay your Gwinnett County water bill is online through the County’s website, Online payments can be made 24/7 and are processed instantly

To pay online, go to www.gwinnettcounty.com/departments/water/paymybill and select “Pay Water Bill Online”. You’ll need to log into your account using your username and password.

If you don’t have an online account, you can easily register using your account number and meter number found on your monthly paper bill.

Benefits of paying your H2O bill online include:

• Pay anytime from your computer or mobile device
• Avoid late fees by paying on the due date
• Store payment info securely for future transactions
• Get instant email confirmations when you pay
• View billing history and payment receipts

Online payments can be made using Visa, Mastercard, Discover, or American Express credit/debit cards. You can also pay directly from your bank account using the e-check option.

Paying online is the fastest way to get your water bill payment processed instantly.

Pay by Phone Using the Automated System

In addition to online payments, you can pay your Gwinnett County water bill easily over the phone using the automated payment system.

To use the pay-by-phone option, call 678-376-6800. The interactive voice response system will guide you through the payment process.

Have your credit/debit card ready along with your 12-digit account number from your bill. Enter the account number, card details, and payment amount as prompted. Your payment will be processed in just a few minutes.

Phone payment is great for when you need to pay quickly on the go.

Enroll in Auto Pay for Automatic Monthly Payments

For maximum convenience, consider signing up for auto pay to have your Gwinnett County water bill paid automatically each month. With auto pay, payments are deducted on the due date so your bill always gets paid on time.

To start auto pay, complete the auto draft authorization form on the County’s website. Provide your account information and preferred payment method. Your bill will then be paid automatically each month with no effort required on your part.

Auto pay prevents late fees, saves time, and gives peace of mind knowing your water bill is handled every month.

Pay by Mail with the Remittance Stub

If you prefer to pay bills by mail, you can send your payment to the address on your Gwinnett County water bill. Simply detach the remittance stub from your bill and mail with your check or money order in the return envelope provided.

Be sure payments are mailed 3-5 business days before the due date listed on your bill to ensure on-time delivery and posting. Payments received after the due date will incur late fees.

Pay In-Person at the Gwinnett County Office

For those who want to pay their water bill in-person, you can visit the Gwinnett County Water Resources office at 684 Winder Highway in Lawrenceville. The office is open Monday-Friday 8am-5pm excluding holidays.

In-person bill payment allows you to pay by cash, check, money order or credit/debit card. Payments are posted same-day to avoid late fees. This is a good option if you need to pay right before the due date.

Avoid Late Fees and Service Disruption

Gwinnett County offers flexible payment options to fit any schedule. Be sure to pay your water bill by the due date each month to avoid late payment fees.

If your account falls severely past due, the County may disconnect your water service. Stay on top of payments every month to continue uninterrupted water delivery to your home or business.

Get Account Support from Customer Service

If you need help with water bill payment options or managing your utility account, contact Gwinnett County Water Resources customer service at 678-376-6800 or [email protected].

The customer service team can explain online payment registration, go over auto pay enrollment, provide due date details, and more. They’ll get you signed up for the best payment method to suit your needs.

Reliable water and sewer service is essential for County residents and businesses. Paying your H2O bill on time every month ensures high-quality water keeps flowing to your tap. Contact customer service if you ever need bill payment assistance.