Paying your monthly electric bill to Guntersville Electric Board is easy and convenient with several payment options to choose from. This article will outline the various ways you can pay your Guntersville electric bill including online by phone, in person, by mail, and more. We’ll also cover penalties for late payments and other key billing policies.
Paying Online
The easiest way to pay your Guntersville electric bill is online through the Customer Portal. To get started, you’ll need to create an account using your 12-digit account number from your bill.
Once registered, you can:
- Check your current balance
- View billing history
- Make one-time payments
- Set up recurring auto-pay
- Go paperless with e-bills
Online payments can be made by credit/debit card or e-check. There are no fees for online payments. You’ll get email or text confirmations when your payment is processed.
Paying by Phone
You can also pay your Guntersville electric bill anytime by calling 866-550-3475. Have your 12-digit account number ready. Visa, Mastercard, Discover and American Express are accepted over the phone. Like online payments, there are no fees to pay by phone.
Paying In Person
To pay in person with cash, check or card, visit the Guntersville Electric Board office at 701 Blount Ave. Office hours are 10am-3pm Monday-Friday, with a drive-thru open 8am-4:30pm. You can also use the 24/7 payment kiosk outside the office.
Paying by Mail
Mail your check or money order along with your payment stub to
Guntersville Electric Board
PO Box 45
Guntersville, AL 35976
Be sure to allow enough time for mailed payments to reach the office by your due date.
Automatic Bank Drafts
For hassle-free payments, enroll in automatic bank drafts. Your bill amount will be automatically deducted from your checking account each month. Download the authorization form online and return it to the Guntersville Electric Board office.
Payment Policies and Fees
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Bills are due within 10-15 days of the issue date depending on your rate class. Check your individual bill for the due date.
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A $3 late fee applies if payment is not received by the due date.
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Accounts 30+ days past due may be disconnected. A $30 fee applies to reconnect service.
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Invalid or reversed payments incur a $25 returned payment fee.
Avoid late fees by paying on time every month. Setting up automatic bank drafts is a great option to ensure your payment is never late.
Payment Assistance Programs
If you’re struggling to pay your electric bill, Guntersville Electric Board offers two assistance programs:
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Budget Billing – Pay a fixed amount each month based on your average usage. This levels out seasonal spikes.
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Project Help – Donate any amount to the Project Help fund on your bill. Your donation provides emergency bill payment assistance to those in need.
Contact Guntersville Electric Board if you need help paying your bill.
Starting or Stopping Service
To start new electric service with Guntersville Electric Board, just visit the office on Blount Ave and complete an application. You’ll need to provide a deposit, which is based on whether you rent or own your home.
To stop service, complete the termination form at least 3 days before your move date. Provide a forwarding address to get your final bill.
Contact Information
Guntersville Electric Board
701 Blount Ave
Guntersville, AL 35976
Phone: 256-582-5691
After Hours: 256-582-3441
Email: [email protected]
Reliable, affordable electric service with the emphasis on convenience.
From reliable electric service to a variety of convenient bill-pay options, the Electric Board of Guntersville works hard to provide affordable power service to our residential, commercial and industrial customers. Our office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. and the phone number is 256-582-5691. To report a power outage or other emergency after regular business hours, including nights, holidays and weekends, call 256-582-3441.
View an interactive map of all current outages.
Click here if you would like to report an outage in your area.
Click here to view your options for paying your electric bill.
Guntersville officials cut ribbon on city’s first electric vehicle chargers
How do I contact the Electric Board of Guntersville?
From reliable electric service to a variety of convenient bill-pay options, the Electric Board of Guntersville works hard to provide affordable power service to our residential, commercial and industrial customers. Our office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. and the phone number is 256-582-5691.
How do I pay my electric bill in Guntersville?
The Electric Board of Guntersville is not responsible for cash payments left in night drops; cash payments in night drops are discouraged. Please send check or money order (it is not advisable to send cash through the mail). Please send remittance stub with payment. Mailing address:
Why should you choose the Electric Board of Guntersville?
For new or existing customers. Reliable, affordable electric service with the emphasis on convenience. From reliable electric service to a variety of convenient bill-pay options, the Electric Board of Guntersville works hard to provide affordable power service to our residential, commercial and industrial customers.
Where can I get electricity in Guntersville Alabama?
Alabama’s Lake City! Electricity offers you convenience and value and Tommy Troup, Manager of the Electric Board of Guntersville reminds you to use electricity wisely. For emergency calls-nights, weekends and holidays call (256) 582-3441. The Electric Board is located at:701 Blount Avenue, Guntersville, AL 35976
Does Guntersville have an after-hours payment box?
An after-hours payment box is available at the Electric Board of Guntersville and the Marshall County Gas District. Please attach remittance stub when paying at the night drop box. The Electric Board of Guntersville is not responsible for cash payments left in night drops; cash payments in night drops are discouraged.
Will Guntersville electric rates increase in October 2024?
Effective October 2024, customers will see an increase in rates. A local rate increase of 2.9% was approved by the Electric Board of Guntersville. TVA has also approved a wholesale rate adjustment that will be a 5.25% increase that is passed through to the customer.