Finding the Right Contact for Your GuideOne Insurance Needs

Having the right insurance coverage is important for protecting your assets But it’s equally important to know how to get answers and resolve issues when you need help from your insurer. In this comprehensive guide, I’ll provide the key phone numbers and contacts for GuideOne Insurance to make it easy to get assistance

GuideOne Insurance Company Overview

GuideOne Insurance is a leading commercial property and casualty insurer founded in 1947, They offer insurance products for

• Religious organizations
• Nonprofits
• Schools
• Senior living communities
• Other specialty organizations

GuideOne is rated A- (Excellent) by AM Best and headquartered in West Des Moines, Iowa. They have over 1,100 employees serving policyholders nationwide

Below I’ll outline the main customer service contacts for GuideOne policyholders and agents.

GuideOne Customer Service Phone Numbers

GuideOne has dedicated phone numbers for policyholders, agents, claims, and other needs. Here are the key contacts:

• General Customer Service: 1-877-448-4331 for general questions about your policy or account.

• Claims Center: 1-888-748-4326 for initiating a new claim or checking status of an existing claim.

• **Agent Support:**Agents can call 1-888-218-8561 for contracting and appointment questions or to get product information.

• Media Inquiries: Corporate Communications can be reached at [email protected] for any media requests.

• Billing Questions: For billing questions, call 1-877-448-4331 and select the billing option.

• Underwriting: To speak with an underwriter about a quote, call 1-877-448-4331 and select the underwriting option.

Having the right customer service number handy makes it easy to get answers from a GuideOne representative during business hours when you need assistance.

How to File a Claim with GuideOne Insurance

If you need to report a claim to GuideOne, there are two options:

• Call 1-888-748-4326 to speak with a claims representative who will take down the details.

• Or report your claim online through the policyholder portal 24/7.

When calling in a claim, the claims agent will ask for your full name, policy number, date and time of loss, and details of what happened. Provide as much documentation and evidence as possible.

The claims team will open a claim file for you and keep you updated on status as the investigation proceeds. Make sure to call if you have any questions!

GuideOne Policyholder and Agent Online Resources

In addition to phone numbers, GuideOne provides the following online self-service resources:

Customer Portal – Policyholders can use the portal to access billing, ID cards, auto policy documents, and initiate claims.

Agent Portal – Agents can quote, bind, issue, and service policies through the GuideLink portal.

Safety Library – This has risk management resources, articles, templates, training, and videos for policyholders.

FAQ Site – Answers common customer service, billing, claims and other frequently asked questions.

Using the online tools can provide quick access to policy information and let you do self-service when convenient. But the call center is always there if you need an expert’s help!

Contacting GuideOne Leadership and Other Departments

Beyond customer service, you may need to contact specific departments or executives at GuideOne:

• For media inquiries, the VP of Corporate Communications can be reached at [email protected].

• To email GuideOne’s Board of Directors, use the email [email protected].

• To reach the CEO or management team, call 1-877-448-4331 and ask for the executive office.

• For investor relations, email Investor Relations on the leadership team page.

• To provide written feedback or complaints, submit the web form on their Contact Us page.

GuideOne seems committed to responding to outreach from policyholders, the media, investors and the general public.

Tips for Reaching the Right Contact at GuideOne

To recap, here are some tips on getting the answers you need from GuideOne Insurance:

• Keep the key customer service numbers handy in your files or saved in your phone.

• Identify the right department to call based on your question or issue.

• Consider using the portal for basic policy questions or submitting claims.

• For billing issues, say “representative” to get directed to a billing specialist.

• Have your policy number ready when calling about an existing policy.

• For claims, provide as much documentation and evidence as possible upfront.

• Get answers online using the knowledge base before calling in simple questions.

• For executive or investor issues, look up contact info on the leadership team page.

• Submit written feedback through their contact us web form as needed.