How to Pay Your GRU Bill Online: A Step-By-Step Guide

Paying your GRU (Gainesville Regional Utilities) bill online is the most convenient way to stay on top of your monthly utility payments. GRU offers several easy online payment options to fit your needs and preferences. In this comprehensive guide, we’ll walk through the step-by-step process for paying your GRU bill online through their website or mobile app.

Overview of GRU Online Payment Options

GRU offers three main online payment options:

• One-time bank draft – Make a one-time payment directly from your bank account This payment does not recur.

• Recurring bank draft – Set up automatic monthly payments to be drafted from your bank account. This ensures your bill is paid on time each month.

• Credit/debit/ATM card – Make a one-time payment using your credit, debit or ATM card. A service fee applies.

You can initiate payments through GRU’s website, by phone, or through their mobile app.

How to Pay Your GRU Bill Online Through the Website

Paying your GRU bill through their website is quick and easy. Follow these steps:

1. Go to grucom and click on “Pay My Bill” at the top of the page

2. On the next page, click “Pay Online” under the “Choose What’s Best For You” section.

3. You’ll be redirected to GRU’s secure online payment portal. Click “Log In” at the top right.

4. Enter your GRU account number and password. Click “Log In.”

5. On the Make Payment page, select whether you want to make a one-time payment or set up a recurring draft from your bank account.

6. For one-time payments, enter your payment amount and select your bank account or card. Click “Continue.”

7. For recurring payments, click “Manage AutoPay Accounts” to set up a new automatic monthly draft.

8. Enter your bank account information and preferred draft date. Click “Continue.”

9. Review your payment details and click “Submit Payment” to complete the transaction.

That’s it! The payment will be immediately processed and applied to your GRU account. You’ll receive a confirmation email with your payment details.

Paying Your GRU Bill By Phone

You can also pay your GRU bill over the phone using their automated payment system:

1. Call GRU at 352-334-3434.

2. Follow the phone prompts to select “Pay by Phone.”

3. Enter your 10-digit GRU account number followed by the # sign.

4. Choose whether you want to make a one-time payment or set up recurring payments.

5. For one-time payments, follow the prompts to enter your credit/debit card information and payment amount.

6. For recurring payments, follow the prompts to add bank account information that will be drafted monthly.

7. Stay on the line to receive your payment confirmation number.

A convenience fee applies to phone payments made with a card. But it’s a quick, easy way to pay if you don’t have time to log into the website.

Paying via GRU’s Mobile App

GRU offers a free mobile app for Android and iOS devices. You can conveniently pay your bill via the app anytime, anywhere.

To pay by mobile app:

1. Download the “GRU Mobile” app from the Apple App Store or Google Play Store.

2. Open the app and log in using your GRU online account credentials.

3. Tap the “Pay My Bill” button.

4. Choose a one-time payment or recurring monthly draft.

5. Enter your payment info and amount. Tap “Continue.”

6. Verify your details and tap “Submit Payment.”

The mobile app also allows you to view your current bill, see payment history, monitor usage and receive notifications. It’s a handy way to stay on top of your account from your smartphone.

Payment Posting Timeframes

Keep these timeframes in mind for when your online payment will post to your account:

• Instant – Card payments made on the website or mobile app will process instantly.

• 1-2 Business Days – Bank draft payments made on the website or through automated phone system.

• Up to 7 Business Days – Mailed check or money order payments.

As long as you pay by the due date, your payment will post in time to avoid late fees.

Tips for Hassle-Free Online Payments

Follow these tips and best practices when paying your GRU bill online for smooth transactions:

• Have your account number handy – this speeds up logging in.

• Schedule recurring drafts for 3-5 days before your bill due date as a buffer.

• Opt for bank drafts over card payments to avoid service fees.

• Review payment confirmation emails to ensure accuracy.

• Contact GRU immediately if your payment doesn’t process properly.

• Don’t wait until the last minute! Allow 2-3 business days for payments to post.

• Sign up for paperless billing and account notifications to stay updated.

Get Started with Online Bill Pay

Paying your utilities online is an easy way to simplify bill management. GRU offers a variety of digital payment options tailored to your needs. Now that you understand the step-by-step process for paying your GRU bill online through their website, phone system or mobile app, you can choose the best method for you. Automating payments through recurring bank drafts or the mobile app helps ensure your bill gets paid on time each month. Less hassle, no late fees!