Paying your water bill on time every month is important to avoid service interruptions. The Greeneville Water Commission (GWC) offers several convenient options to pay your water bill so you can choose the method that works best for you.
Online Bill Pay
One of the easiest ways to pay your GWC bill is online through the MyGWC customer portal, You can access MyGWC at https //gwctnorg/mygwc/,
To pay online, first create an account on MyGWC using your account number. Once logged in, you can view your current bill, see your account balance, and make a payment by credit card or e-check. Online payments are processed instantly so you don’t have to worry about your payment getting lost in the mail.
The MyGWC portal is secure and available 24/7 so you can pay your bill anytime it’s convenient for you You’ll also have access to other account management features like reviewing your water usage history and signing up for paperless billing
Mobile App
GWC offers a free mobile app called GWC Pay that you can use to pay your bill on your smartphone or tablet. The app is available for both Android and iOS devices.
With the GWC Pay app, you can view your bill details, account balance, and payment history. You can make quick payments through the app using a credit card or checking account. The app also allows you to set payment reminders and notifications so you never forget when your bill is due.
Downloading the app is easy. Just search for “GWC Pay” in the Google Play Store or Apple App Store. Once downloaded, log in using your MyGWC account credentials.
Pay by Phone
If you prefer to speak to someone directly, you can pay your GWC bill over the phone by calling (423) 358-2442. Customer service agents are available to take payments and answer any billing questions you may have.
To pay by phone, just call the number above and follow the prompts. You’ll need to provide your account number and billing address. Have your credit card or checking account information ready too. Payments made over the phone get applied to your account instantly.
Pay by Mail
Paying by mail is still an option if you want to send in a physical payment. Simply write your account number on your check or money order and mail it along with your payment stub to:
Greeneville Water Commission
P.O. Box 368
Greeneville, TN 37744-0368
Be sure to allow 5-7 business days for your mailed payment to reach GWC and be applied to your account to avoid late fees.
Bank Draft Payments
You can sign up for automatic monthly payments through your bank to pay your GWC bill. This is called bank draft or direct debit.
To enroll in bank draft payments, complete the authorization form on the GWC website here. You’ll need to provide your account details and attach a voided check. Once set up, your payment will be automatically deducted from your bank account each month on your bill’s due date.
Bank draft helps ensure your payments are made on time every month. Just be sure you have sufficient funds in your account on your bill’s due date to avoid overdraft fees.
Pay in Person
You can drop off payments in person at the GWC office located at:
516 North Main Street
Greeneville, TN 37745
The office is open Monday – Friday from 8am – 5pm. When dropping off payments, be sure to have your bill stub or account number. After hours, a night drop box is available for your convenience.
Cash, checks, money orders, and credit/debit cards are accepted for in-person payments. Your account will be updated instantly when paying at the office.
Payment Arrangements
If you are struggling to pay your bill on time, GWC offers payment arrangements. Payment plans allow you to pay your outstanding balance over time while keeping your water service active.
Contact GWC customer service to set up a payment plan. They will work with you based on your financial situation to create a reasonable payment arrangement. Just be sure to follow the agreed upon schedule to avoid service disruption.
Assistance Programs
Some customers may qualify for utility bill assistance programs offered through GWC. These programs provide bill credits or partial payment assistance if you meet certain income requirements.
To find out if you qualify, contact GWC and explain your situation. They can check your eligibility and help enroll you in an assistance program if approved.
Having access to clean running water is important for every home. Paying your GWC bill on time each month ensures uninterrupted service. Use one of the convenient payment options above to pay your bill by the due date. Reach out to GWC if you need help managing payments.
Town of Greeneville looking to increase water and sewer rates
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Established in 1984, the Greeneville Water Commission currently obtains its supply from a surface water source, the Nolichuckey River. Under the authority of the Safe Drinking Water Act, the EPA requires Greeneville Water Commission to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
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How do I pay for GWC water?
Click here to login to our customer service portal to make payments. Sign-Up for E-billing and help preserve the environment. The GWC water treatment plant has won several awards including “Best Tasting Water in Upper East Tennessee” two times in the last ten years.