When your monthly bill for water and sewer service from Grand Strand Water & Sewer Authority (GSWSA) arrives, you’ll want to pay it on time to avoid any late fees or service interruptions. GSWSA offers multiple payment options to make it quick and easy for customers to pay bills conveniently. This comprehensive guide explains how to pay your GSWSA bill online, by phone, by mail, or in person.
Overview of Payment Methods Accepted by GSWSA
GSWSA provides these bill payment options:
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Online – Pay instantly on the GSWSA website. Fast, secure, and available 24/7.
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By Phone – Call 843-443-8334 to pay over the phone using a card or electronic check
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By Mail – Send a check or money order using the payment coupon and envelope
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In Person – Visit the GSWSA office in Conway to pay by cash, check, or card.
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Automatic Draft – Sign up to have payments automatically drafted from your bank account.
Paying online or setting up automatic drafts are the most convenient and timely ways to pay each month.
Step-by-Step Instructions for Paying Your GSWSA Bill Online
Paying online at gswsa.com is easy and only takes a few minutes:
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Go to www.gswsa.com and click on “Pay My Bill”
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Enter your account number and 4-digit PIN code
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Select whether you want to pay your full balance or a partial payment
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Enter your payment information and submit
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Your payment will be processed instantly and you’ll receive a confirmation number
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A receipt will be emailed to you
Paying online is the fastest way to ensure on-time payment and avoid late fees.
Paying Your GSWSA Bill By Phone
You can also pay your GSWSA bill conveniently over the phone:
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Call 843-443-8334 – available 24/7
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Provide your account number to the automated system
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Follow prompts to make a card or electronic check payment
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Your confirmation number will be provided over the phone
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Allow 1 business day for phone payments to process
While not as fast as online payments, paying by phone is a reliable option supported by GSWSA.
Paying Your GSWSA Bill By Mail
To pay your bill by standard mail:
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Write a check or money order made out to GSWSA for the amount due
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Include the payment remittance coupon from your bill
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Mail it in the provided return envelope to PO Box 2368, Conway, SC 29528
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Allow 7-10 business days for mailed payments to be received and processed
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Keep your cancelled check as a receipt
Though slower than online or phone payments, paying by mail is a basic payment method still offered by GSWSA.
Tips for Paying Your GSWSA Bill On Time
Follow these tips for smooth bill payment every month:
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Open bills immediately and note due dates to avoid late fees
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Pay the full statement balance by the due date
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Sign up for email reminders to remember when your bill is due
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Keep payment receipts and confirmation numbers
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Contact GSWSA with any bill questions before due date
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Update your contact info if you move to keep receiving bills
Staying on top of utility bills is essential for maintaining positive payment history and uninterrupted service.
Frequently Asked Questions About Paying GSWSA Bills
Below we’ve answered some common questions about paying GSWSA bills:
What are the costs or fees for online/phone payments?
- Online and phone payments are free – no transaction fees.
When is my bill considered late?
- Your bill is due within 25 days of the statement date. Late fees apply after that.
Can I setup recurring automatic payments?
- Yes, you can enroll in monthly auto-drafts from your bank account through GSWSA.
What if I lost my bill and don’t have my account number?
- Call customer service to verify your account number.
What if I can’t pay the full balance due?
- GSWSA offers payment arrangements – call to discuss options.
With multiple ways to pay GSWSA bills online, by phone, or by mail, customers can easily keep their water and sewer accounts up-to-date. Pay on time every month to avoid headaches.
Over the past week, GSWSA has submitted emails and text messages to some of our customers regarding a new Lead and Copper Survey. This is not a scam nor spam message. GSWSA is collecting data on plumbing materials and construction dates for homes and businesses. We encourage all of our customers that have received this message to participate so we can have a full inventory of our system. Customers who prefer not to participate electronically, can request a paper survey by contacting GSWSA directly at 843-234-84 Thank you in advance for your participation!
| Main Office: | (843) 443-8200 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
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| After Hours: | (843) 443-8200 | Billing Address: | P.O. Box 2308, Conway, SC 29528 |
| Fax: | (843) 347-4680 | Physical Address: | 166 Jackson Bluff Rd, Conway, SC 29526 |
| Marion Office: | (843) 765-4539 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
| Physical Address: | 510 Supply Rd, Marion, SC 29571 | ||
| Little River Office: | (843) 399-1888 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
| Physical Address: | 2375 Hwy 111, Little River, SC 29566 |
We’ve got Great Things on Tap.
Welcome to our favorite part of the Carolinas – home to beautiful beaches, scenic rivers and some really great water. That last part didn’t happen by accident. In the early 1970s, our founders had a clear vision of what the future held for this area. Through the past forty years, we’ve grown with the eastern Carolinas and now provide worldclass water services for you and approximately 130,000 of your neighbors. Check out our “News” section for periodic updates of what is occurring at GSWSA.