Living in Grand Prairie? Keeping your water service running smoothly involves paying your city water bill on time each month. Luckily, the City of Grand Prairie offers various quick and easy methods to pay your water bill.
Read on to learn about the multiple options to pay your Grand Prairie water bill and avoid late fees or disruption of your water service
Overview of Grand Prairie Water Bill Payment
As a resident or business in Grand Prairie, you receive monthly water bills from the city for your water usage and services. Bills are typically sent out at the beginning of each month.
Your Grand Prairie water bill payment is due by the due date shown on your monthly statement to avoid penalties. The city provides both online and offline payment options.
To pay your water bill, you will need:
- Your 8-digit account number
- Current water bill amount due
Payment methods accepted by the City of Grand Prairie include:
- Online via website
- Phone automated system
- In-person at City Hall
- Drive-thru at Water Utilities office
- Automatic bank draft
Review the various ways to pay below to choose the most convenient method for you each month.
Paying Online
The fastest and easiest way to pay your Grand Prairie water bill is online via the city’s website.
To pay online:
- Go to www.gptx.org
- Click on “Pay Water Bill”
- Enter your account number and amount due
- Submit payment via credit/debit card or e-check
The online system is available 24/7 so you can pay on your schedule. You can also view statements, usage history and enroll in autopay.
Paying by Phone
To pay by phone, call the city’s automated telephone payment system at 972-237-4545 and follow the prompts. Have your account number and payment info ready.
The automated phone system is available 24 hours a day, 7 days a week for your convenience.
Paying In-Person
You can pay your Grand Prairie water bill in-person at either City Hall or the Water Utilities office:
City Hall
300 W Main St
Monday-Friday 8am-5pm
Water Utilities
300 W Main St
Monday-Friday 8am-5pm
In-person payments can be made by cash, check, money order or credit/debit card.
Paying at Drive-Thru
For fast, drive-up bill payment service, the Water Utilities office has drive-thru lanes available:
Water Utilities Drive-Thru
300 W Main St
Monday-Friday 8am-5pm
Pull up during business hours to pay by cash, check, or credit/debit card.
Paying by Mail
To pay by mail, send your check or money order to:
City of Grand Prairie Water Utilities
PO Box 534045
Grand Prairie, TX 75053
Allow 5-7 days for mailed payments to process. Include your remittance stub to credit your account.
Enroll in AutoPay
For hassle-free payments, enroll in auto-draft through the city’s online bill pay system to have your water bill paid automatically each month on a set date.
Avoid Late Fees
To avoid late payment penalties, make sure to pay your Grand Prairie water bill by the due date shown on your monthly statement. Online and phone payments process quickest.
Paying your city water bill on time every month is essential to continue your water service without disruption. Choose the most convenient payment option for you to pay on time!
How to Sign Up for Paperless Water Billing in Grand Prairie
Tired of receiving stacks of mailed paper bills every month? The City of Grand Prairie offers an eco-friendly paperless billing option for water utility customers.
Going paperless allows you to view and pay your Grand Prairie water bill online while saving paper and clutter. Follow these simple steps to enroll:
1. Login to Your Online Account
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Visit www.gptx.org and click on “Pay Water Bill”
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Click on “Water Bill Account Login”
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Login with your email and password
2. Go to Account Settings
- Once logged in, click on “Accounts” in the main menu
3. Select Paperless Option
- Under “Paperless,” click the button to switch to “Yes”
4. Confirm Paperless Setup
- Review and agree to the paperless terms on the next screen
Once enrolled, you will no longer receive mailed paper bills. Instead, you will receive email notifications when your new e-bills are ready to view and pay online.
Some key benefits of paperless water billing include:
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Access bills anytime, anywhere
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Added security
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Eco-friendly
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Avoid late payments
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View billing history
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Automatic storage of statements
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Quick online payments
Go green while simplifying bill management with paperless water billing in Grand Prairie! Sign up through your online account today.
Understanding Your Grand Prairie Water Bill
When you receive your monthly water bill from the City of Grand Prairie, you may have some questions about the various charges and fees. Here is an overview of what’s included on your Grand Prairie water utility bill and what the charges mean:
Water Usage Fee
This is the charge for your actual water consumption each month based on your home or business’s meter readings. Rates are tiered, so higher usage results in higher rate per gallon.
Wastewater Fee
This covers the cost of treating wastewater and sewage from your property. Charged as a percentage of your water usage amount.
Municipal Drainage Fee
This fee helps pay for drainage systems and stormwater management in Grand Prairie. All customers pay a fixed monthly charge.
Water Service Fee
Fixed monthly fee to maintain the water distribution system and infrastructure. Based on your meter size.
Sales Tax
Tax rate of 8.25% applied to usage and service fees. Required sales tax in Texas.
Late Payment Penalty
One-time fee if payment received after due date. Avoid by paying on time!
Disconnection Notice Fee
Fee applied if account is past due and received shutoff notice. Pay promptly to avoid.
Review the charges on your bill to understand what you are paying for each month. Reach out to the city’s Water Billing department with any other questions!
How to Check Your Water Usage in Grand Prairie
Monitoring your household or business’s water usage on a regular basis allows you to catch leaks, identify areas to cut back, and better understand your water bill charges.
The City of Grand Prairie offers an online portal called H2Know so residents can easily check real-time water usage data.
What is H2Know?
H2Know is the city’s digital water meter program. When you sign up, you can view your water usage online anytime down to the hour and even receive leak alerts.
Benefits of H2Kow include:
- Monitor usage 24/7
- Identify high use times
- Catch leaks faster
- Understand your bill better
- Make informed usage changes
How to Check Your Water Usage
Follow these simple steps to start monitoring your real-time water use through H2Know:
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Visit www.gptx.org
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Click on “Pay Water Bill”
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Click on “H2Know Digital Water Meter”
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Click on “Register”
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Enter your account information
Once registered, you can log in anytime to view hourly, daily, and monthly water usage from the H2Know dashboard. Installing the mobile app allows you to access usage from anywhere.
Take control of your water use. Sign up for H2Know today!
Avoid Water Service Disruption in Grand Prairie
Having your water service disconnected due to non-payment of your city water bill can majorly disrupt your home or business. Don’t get caught off guard and left without running water.
The City of Grand Prairie recommends several steps you can take to avoid potential water service interruption:
Enroll in Paperless Billing
By signing up to receive water bills electronically instead of by mail, you ensure you never miss a bill or payment due date.
Set Payment Reminders
Mark your calendar or set bill reminders to avoid forgetting when your Grand Prairie water payment is due each month.
Pay Online
The city’s online payment portal allows you to securely pay your water bill anywhere, anytime before the due date.
Go on Autopay
Sign up for auto-draft from your bank account so your water bill gets paid automatically each month.
Check Account Status
Frequently check your account status online to catch past due bills early.
Call Right Away
If your account becomes past due, call the city immediately to discuss payment plan options and avoid disconnection
Notice of Intention to Issue Certificates
View Notice of Intention to Issue Certificates of Obligation and Revenue Certificates of Obligation
Call 1-866-797-4839 or use the Power to Choose website, the official electric choice website of the Public Utility Commission of Texas, to find electric providers.
To report power outages, contact Oncor at 1-888-313-4747 or
- Text “OUT” to 66267 — customers smart phone must be associated on the account with the Retail Electric Provider
- MyOncor Mobile APP: oncor.com/app or can be found on Iphone or Samsung devices
- Go to: Oncor’s website to view outage map and report outages
Natural gas service is provided by Atmos Energy. Call 1-888-286-6700 to set up new service.
Apply for New Water Service
You can apply online, over the phone or in person for residential water service. Garbage and recycling pickup services are included.
| Pay by Phone | 972-237-4545 |
| Pay by Drive-Thru Available Monday – Friday: 8 AM to 5 PM | City of Grand Prairie Water Utilities Department 300 W. Main Street Grand Prairie, TX 75050 |
| Pay by Mail | City of Grand Prairie Water Utilities PO Box 534045 Grand Prairie, TX 75053 |
| Pay Online | Pay Water Bill Online |
How to Pay Your Water Bill Online – One Time Payments
How do I pay my water bill in Grand Prairie?
The City of Grand Prairie is currently under Stage 1 water restrictions for businesses and residences until further notice. Pay your water bill online, over the phone, by mail, or in person. Apply for residential water service online, by phone, or in person.
Does Grand Prairie regional water distribution district offer nexbillpay?
Grand Prairie Regional Water Distribution District has partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit, or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
How do I pay my water bill online in Grand Rapids?
To pay a water bill online for the city of Grand Rapids, you can use grpayit, powered by PayIt, which allows residents to prepay and schedule automatic payments for various city services using a secure digital wallet. Follow these steps to link a water account to your grpayit profile:
Where can I get help with utility bills in Grand Prairie Texas?
St. Vincent de Paul at St. Michael the Archangel Church in Grand Prairie – Get assistance with utility bills and food. 2901 Corn Valley Rd., Grand Prairie, Texas 75052, dial ( (972) 642-0502. The location also provides assistance with utility bills and free food and groceries too.
Where do Grand Prairie water supplies come from?
Grand Prairie surface water supplies are purchased from the cities of Dallas, Fort Worth, and Midlothian Waters, pumped from any of these sources: Lake Benbrook, Lake Bridgeport, Eagle Mountain Lake, Lake Worth, Cedar Creek and Richland Chambers Reservoirs, and the Clear Fork Trinity River, Joe Pool Lake.
How many ground water wells does Grand Prairie use?
Grand Prairie also uses up to 6 ground water wells, mainly during the summer when demand arises. Under the authority of the Safe Drinking Water Act, the EPA requires Grand Prairie Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.