The Complete Guide to Paying Your Good To Go Bill

Paying your toll bills on time is crucial when you have a Good To Go account in Washington state. With over 1.2 million Good To Go account holders across the state, it’s important to understand the ins and outs of Good To Go bill payment to avoid fees and penalties. This comprehensive guide will walk you through everything you need to know about paying your Good To Go toll bills.

What is Good To Go?

Good To Go is Washington’s electronic tolling system managed by the Washington State Department of Transportation (WSDOT). It allows drivers to pay tolls on all tolled facilities across the state without stopping at toll booths. With a Good To Go account and pass tolls are automatically deducted as you drive under electronic readers on the state’s toll roads, bridges and tunnels.

Good To Go helps reduce traffic congestion by keeping vehicles moving through tolling points smoothly. It also saves drivers money with Good To Go users paying $2 less per trip than those paying by mail.

Why Should I Pay My Good To Go Bill Quickly?

It’s important to pay your Good To Go bill by the due date printed on your statement. If you don’t, you’ll incur fees and penalties

• A $5 late fee is charged if payment is not received by the due date.

• 80 days after your trip, you’ll receive a Notice of Civil Penalty charging you $40 per unpaid toll.

• Failure to pay the civil penalty within 20 days can result in a hold placed on your vehicle’s registration.

• Unpaid tolls and penalties may be sent to collections, incurring additional fees.

Paying on time avoids these extra costs. It also ensures your Good To Go account remains in good standing.

How Do I Pay My Good To Go Bill?

There are a few ways to pay your Good To Go bill:

Pay Online

The easiest way to pay is through your online Good To Go account. Simply log in at MyGoodToGo.com and click “Pay Bill.” You can use a credit card, debit card or electronic check.

Pay By Phone

Call the Good To Go customer service line at 1-866-936-8246. Have your statement ID number ready. Let the agent know you want to make a payment.

Pay By Mail

Send a check or money order payable to Good To Go with your statement’s customer ID number to:

Good To Go!
PO Box 300321
Seattle, WA 98103-9721

To avoid delays, include your current customer ID, not an old one.

Pay in Person

Head to the Good To Go! walk-in center in Tukwila with your statement. You can pay with cash, check or credit/debit card.

Tips for Hassle-Free Good To Go Bill Payment

Follow these tips and tricks for paying your Good To Go bills without any headaches:

• Open a Good To Go account to access convenient online payment options. Pay As You Go lets you link a credit card that is charged after each trip.

• Sign up for paperless billing to receive statements via email. It’s fast, free and environmentally friendly.

• Avoid using bill pay services or third party apps. They often charge fees and can delay payments.

• If paying by mail, double check you have the correct customer ID number from your most recent statement.

• Pay a day or two early to ensure your payment arrives by the due date. Processing and mail transit time can take 1-2 days.

• Contact Good To Go customer service if you lost your statement or have questions about paying.

• Consider adding money to your Pre-Paid account balance so it’s there when a new bill comes in.

What If I Can’t Pay My Bill on Time?

If an emergency or financial hardship prevents you from paying your Good To Go bill by the due date, you have options:

• Call customer service at 1-866-936-8246 to request an extension. One 15-day extension is available every 6 months.

• If you receive a civil penalty, you may qualify for one-time penalty forgiveness if you pay the original tolls.

• Payment plans spreading out your balance over 3-6 months may be available in certain circumstances.

Don’t let an unpaid bill spiral out of control. Communicate with Good To Go as soon as possible if you anticipate having trouble paying on time. They can help you avoid further fees.

Disputing Erroneous Charges on Your Bill

If you believe your Good To Go bill contains toll charges in error, you can dispute them. Common reasons for disputing a toll include:

• You sold the vehicle before the trip date.

• Your vehicle or license plate was stolen.

• You have proof you did not travel on the toll road on the date/time indicated.

• The vehicle owner is deceased.

Disputes must be submitted within 180 days and require documentation like a police report, bill of sale, or death certificate. To start the process, log into your account online or call customer service. Resolving a dispute usually takes just a few days.

Paying Your Good To Go Bill is Quick and Easy

By understanding Good To Go bill payment options and deadlines, you can easily stay on top of your toll charges. Pay online, by phone, mail or in person – whatever works best for your situation. Avoid fees and penalties by paying on time, and don’t hesitate to contact customer service if you ever have questions or issues arise. Keeping your Good To Go account current will make paying tolls in Washington a breeze.