How to Pay Your Bill at Glens Falls Hospital

Paying your medical bills can be confusing, but Glens Falls Hospital aims to make the process as simple as possible. This article will walk you through everything you need to know about paying your bill at Glens Falls Hospital.

Online Bill Pay

The easiest way to pay your Glens Falls Hospital bill is online through the hospital’s website.

To pay online

• Go to https://www.glensfallshospital.org/pay-your-bill/.
• Click on the blue “Pay Your Bill” button.
• This will take you to a secure payment portal.
• Enter your account number and password. Your account number can be found on your billing statement.
• Choose whether you want to pay the full balance or a partial payment.
• Enter your payment information and submit.

You can pay by credit card, debit card, or electronic check Payments are processed immediately You’ll receive a confirmation email with your payment details.

Pay by Phone

If you prefer to pay over the phone, you can call Glens Falls Hospital’s automated pay-by-phone line at 1-888-691-8603.

To pay by phone:

• Call 1-888-691-8603.
• Follow the prompts to make a payment using your touch-tone keypad.
• Enter your account number followed by the pound sign when prompted.
• Choose whether to pay the full balance or a partial payment amount.
• Have your credit card or debit card ready to enter the payment information.
• Record the confirmation number at the end for your records.

Phone payments can be made 24/7 using the automated system. If you need help from a representative, call during business hours Monday-Friday 8am-4:30pm.

Pay In Person

You can also pay your hospital bill in person at the cashier’s office located inside the Hospital’s East Pavilion Lobby.

The cashier’s office is open:

• Monday-Friday from 8am-4:30pm
• Closed on weekends and holidays

When paying in person bring your billing statement. You can pay with cash, check, money order, or credit/debit card. Get a receipt as proof of payment.

Financial Assistance

If paying your full balance is a financial hardship, Glens Falls Hospital has financial assistance programs that can help.

The hospital offers both financial aid and payment plans for qualified individuals. Assistance is based on your household income, expenses, and number of dependents.

To apply for financial assistance:

• Download and complete the Financial Assistance Application form on the hospital’s website.
• Gather the required documentation such as pay stubs, tax returns, and bank statements.
• Submit the application and documents to the Financial Assistance Department.

You may qualify for free or discounted care based on your financial situation. The hospital also offers no-interest payment plans to help stretch payments over time.

Billing Questions

If you have any questions about your Glens Falls Hospital bill, call the billing department for help.

For billing questions related to hospital services, call 1-888-691-8603.

For billing questions about physician services, call 1-888-682-5237.

The billing team can:

• Explain charges on your statement
• Update your account with new insurance information
• Set up a payment plan
• Check on the status of financial assistance applications
• Answer any other billing inquiries

Calling as soon as you have a question can help resolve issues quickly. The billing staff are available Monday-Friday during normal business hours.

Avoiding Surprise Bills

With the No Surprises Act, patients are protected from surprise medical bills in certain cases. This law prohibits balance billing when:

• You receive emergency care from an out-of-network provider
• You unintentionally receive care from an out-of-network doctor at an in-network hospital
• An out-of-network provider bills you more than your in-network copays and deductibles without your consent

If you receive a surprise bill, notify Glens Falls Hospital’s billing department immediately so they can remedy the situation on your behalf.

Summary

• Pay bills easily online through the hospital’s payment portal
• Call the automated pay-by-phone line to pay over the phone
• Visit the cashier’s office in person to pay with cash, check, or card
• Apply for financial aid or a payment plan if you need help
• Contact billing with any statement questions or issues
• Be aware of your rights against surprise billing under the No Surprises Act

Paying for healthcare can be complicated, but Glens Falls Hospital strives to simplify the billing and payment process. Reach out for personalized assistance to ensure your hospital bills are paid accurately and affordably.