If you live in Glendale, California, your water and electricity services are provided by Glendale Water and Power (GWP). Paying your GWP bill on time each month is important to avoid any service disruptions. In this detailed guide, I’ll walk through all the ways you can pay your GWP bill conveniently online.
Overview of Glendale Water and Power
Glendale Water and Power is the municipal utility that serves the city of Glendale, providing water and electricity services to residents and businesses GWP is owned by the city and overseen by the Glendale City Council
As a municipal utility, GWP services are only available within Glendale city limits. All billing and customer service is handled directly through GWP, not through any third party utility providers.
GWP aims to provide reliable, sustainable services at reasonable rates to the Glendale community They offer various payment programs and assistance options for qualifying customers as well
Important Details About GWP Bills
Before paying your GWP bill online, here are some key details to know:
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Billing cycles: Bills are sent out monthly and cover usage from the prior month. For example, February’s bill would show January usage.
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Due date: Payment is due 21 days after the bill is issued. The specific due date will be printed on your bill.
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Late fees: A late payment penalty of 1.5% is charged if payment is received after the due date.
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Disconnection: If a bill is 60 days past due, services may be disconnected. Reconnection fees apply to resume service.
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Paperless billing: You can opt into paperless billing to receive bills electronically.
Keeping on top of bills and paying by the due date is crucial to avoid penalties and disruption of your water or electricity.
How to Check Your GWP Account Balance
Before making a payment, you’ll want to check your current balance. There are a couple ways to do this:
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Log into your account: Your online account will show your balance, payment history, due date and usage.
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Call customer service: Contact GWP at 1-855-550-4497 anytime to access the automated system and hear your balance.
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Check your paper bill: Your latest bill will have your current balance and amount due.
Checking your balance periodically lets you stay informed on what you owe each month before the due date.
Pay Your GWP Bill Online
Paying online is the fastest and most convenient way to pay your GWP bill. Here are all the online payment options available:
Pay Through MyGWP Portal
The easiest way to pay is by logging into MyGWP, GWP’s online customer portal. You can register for an account at mygwp.glendaleca.gov.
Once logged in, select “Pay Now” to view your balance. You can enter your bank account information to pay the full or partial balance owed.
Payments through MyGWP are processed instantly. You’ll receive an email confirmation with your payment details.
Pay as a Guest
Don’t have a MyGWP account? You can make one-time payments as a guest.
Visit mygwp.glendaleca.gov and select “Pay Now”. Click “Continue without logging in”.
Enter your 12-digit account number and zip code. Follow prompts to enter your payment info and process the transaction.
Pay via IVR Phone System
GWP offers a convenient automated phone payment system called IVR. To use it:
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Call 1-855-798-1539.
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Select your language preference.
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When prompted, enter your account number and the amount you’d like to pay.
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Follow the system instructions to complete your payment with your banking info.
Pay by Phone with Agent
To speak with a customer service agent and process your payment over the phone, you can call 1-855-550-4497.
Let the agent know you’d like to make a payment on your account. Be ready to provide your account number, address, and payment details.
Pay by Mail
If you prefer to mail in payments, send your check or money order to:
Glendale Water & Power
PO Box 547
Glendale, CA 91209
Be sure to include your remittance stub from your bill to credit the proper account. Allow 7-10 days for mailed payments to process.
Payment Options and Budget Billing Programs
GWP offers program and payment options to assist customers, including:
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Payment arrangements: Set up a payment plan for past due balances
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GWP Guardian: Offers a 15% discount for qualifying seniors or disabled customers
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Balanced Payment Plan: Pay a “balanced” bill each month to avoid seasonal spikes
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Glendale Care: Payment assistance for low income customers
Contact customer service to learn more about eligibility and applying for these programs.
Avoid Late Fees and Service Disruption
To keep your water and electricity on and avoid all late fees or penalties, be sure to:
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Pay your bill in full by the due date, or sign up for budget billing.
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Set bill reminders so you never forget when payment is due.
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Contact GWP immediately if you’ll be unable to pay on time.
Keeping your account current is important. GWP does not offer grace periods for late payments. Have a question for their billing department? Customer service agents are available 24/7 at 1-855-550-4497.
Sign Up for MyGWP to Manage Your Account
Get the most convenience by signing up for a free MyGWP online account.
Through MyGWP, you can:
- Pay your bill in just minutes
- Check your balance
- View billing history
- Monitor daily usage
- Go paperless
- Set up automatic payments
- And more!
Accessing your account online makes managing your GWP bill easier than ever. Sign up at mygwp.glendaleca.gov today.
Paying Your GWP Bill is Simple and Straightforward
Be sure to check your balance regularly and pay by the due date each month. Contact GWP’s 24/7 customer service line at 1-855-550-4497 anytime you have questions or need assistance with managing your Glendale Water and Power account.
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- CA is in a drought. Limit outside watering to only two days a week Tues. and Sat.
- The preferred web browsers for MYGWP portal are Edge, Chrome, Firefox, and Safari.
- Turn off lights when not in use, & install LEDs to save more! They use less energy & last 10 times as long.
- Dont fiddle with thermostats. Set your thermostat at 68° or lower for heating and 78° or higher for cooling.
- Consider buying low flush toilets: They use 1.28 gallons per flush or less instead of the usual 3 to 5 gallons.
- Check your irrigation system. Repair leaks, damaged sprinkler heads, and adjust sprinklers to avoid overspray.
- Routinely replace AC filters. Clogged, dirty filters block normal airflow and reduce a systems efficiency.
Our automated telephone service will be unavailable on Wednesday, June 12, from 4:30 AM – 5:00 AM due to maintenance. If you need to make a payment during this time, please do so through our MyGWP Customer Payment Portal atmygwp.glendaleca.gov/pay-my-bill. We apologize for the inconvenience. Need Help? Call Us:
Understanding Glendale Water and Power’s Rate Increases – A Podcast Discussion
What’s new at Glendale Water & Power?
Glendale Water & Power is excited to announce the launch of MYGWP, their new and improved billing and payment portal. This new portal is more user-friendly and has upgraded and improved customer service tools, along with payment and billing services. Some of the features are: Current Customers Using GWP’s Online Billing and Payment System
What is Glendale’s new bill payment system?
The new bill payment system enables Glendale customers to pay your way with the convenience and flexibility of a modern solution that embraces online and mobile preferences. It’s free to use! How do I access this Service?
Where can I pay my utility bill at Glendale Civic Center?
Have your utility bill or account number handy to use the kiosk. DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr.
Where can I send a payment to the city of Glendale?
Or send your payment to City of Glendale, PO BOX 29099, Glendale, CA 91209. Drop Box – Drop off your payment at the main entrance and at the end of the driveway at 141 N. Glendale Ave. Glendale, CA 91206. Pay In Person – Visit us at 141 N. Glendale Ave. Level 2 Glendale, CA 91206.
How do I pay my GWP Bill?
Pay Near Me – Pay your GWP bill 24/7 at any 7-Eleven convenience store. Take your GWP bill to any 7-Eleven store, have the clerk scan the bar code on the back of the bill, and you pay any amount up to the total in cash only for a small convenience fee of $1.49 per transaction. Pay By Phone – Phone in your payment with your credit or debit card.
Where can I send a check or money order to Glendale Civic Center?
DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr. Our lobby hours are 8:00am to 5:00pm, Monday to Friday (excluding City observed holidays).