Paying your utility bills on time every month is essential to avoid service disruption. Gaston County provides electricity, water sewer, and sanitation services to residents of unincorporated areas. They offer various payment options to conveniently pay your utility bill.
In this comprehensive guide, we will walk you through the different methods to pay your Gaston County utility bill online, by phone by mail or in person.
Overview of Gaston County Utility Bill Payment
Gaston County mails out paper utility bills to customers on a monthly basis. The due date is typically 20 days from the billing date.
Your utility bill amount depends on your usage of electricity, water, sewer, and garbage services. Other charges like base fees, taxes, etc. are also added.
You have multiple options to pay your Gaston County utility bill:
- Online using credit/debit card or e-check
- By phone through automated system or agent
- Through mail by sending a check or money order
- In person at authorized pay stations and kiosks
- Auto pay to deduct amount automatically each month
Payments made after 5 PM on due date are considered late. Late fees apply if payment is not received by due date.
You can pay your utility bill in full or minimum amount due. However, paying at least the total current charges avoids late fees. Any unpaid balance carries forward to next bill.
Now let’s look at how to use the different payment methods.
Pay Gaston County Utility Bill Online
The fastest and most convenient way to pay your utility bill is online through Gaston County’s website
Follow these simple steps:
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Enter your account number and 4-digit PIN
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Select ‘Make Payment’ and choose payment account
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Enter amount to pay and select ‘Continue’
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Provide required details to process payment
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Review payment info and click ‘Submit Payment’
You can pay your bill online using credit card, debit card or electronic check from your bank account. The amount gets credited to your utility account immediately.
Pay by Phone Through Automated System
Gaston County offers a 24/7 automated phone payment system to pay your utility bill.
To use this facility, call 704-922-4313 and follow the voice prompts:
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Select your language preference
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Enter your 10-digit utility account number
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Enter 4-digit PIN associated with the account
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Choose option to ‘Make a Payment’
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Select payment method – credit/debit card or e-check
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Specify payment amount and submit details
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Confirm payment details and complete transaction
This automated payment processing system is quick and available round the clock.
Pay by Speaking to Customer Service Agent
Alternatively, you can also pay your Gaston County utility bill by calling 704-922-4311 and speaking to a customer service representative during office hours.
Provide them your account details and specify payment amount. They will process the payment over phone using your credit/debit card or bank account.
This option is suitable if you need any assistance in making the payment.
Pay Gaston County Utility Bill by Mail
To pay your utility bill by mail, simply send a check or money order made payable to ‘Gaston County’.
Mail it using the remittance slip and pre-addressed return envelope provided with your bill.
Send payments to:
Gaston County Utilities
PO Box 1578
Gastonia, NC 28053
Note that mailed payments take 5-7 days to process. Pay early to avoid late fees if paying by mail.
Pay in Person at Authorized Payment Locations
For in-person bill payment, Gaston County has authorized certain pay stations and payment kiosks.
You can visit any of these locations and pay your utility bill in cash, check or using debit/credit card:
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Gaston County Administrative Building
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Gaston County Police Department
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Dallas, Ranlo and Spencer Mountain Convenience Centers
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Approved Check Cashing Stores and Grocery Stores
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Payment Kiosks across Gaston County
This option allows you to pay in multiple modes as per your convenience. Verify pay station timings before visiting.
Setup Auto Pay for Utility Bills
To make utility bill payment fully automated, enroll for Gaston County’s auto pay program.
Your bill amount will be deducted from your specified bank account on the due date every month.
To signup, follow these steps:
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Download Auto Pay Form
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Fill details like utility account number, bank account, routing number etc.
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Sign the authorization and submit the form through mail or in person
Auto pay ensures you never miss a due date or deal with late fees. The amount is deducted on time every month.
Check Payment Status and Payment History
You can check if your payment has been processed by Gaston County using these methods:
- Online – View payment history and confirm status
- By phone – Check through automated system or agent
- Account statement – Lists all transactions and payments
- Customer service – Inquire status by calling or emailing
This helps you ensure your payment reaches on time and avoid unnecessary penalties.
Key Points to Remember
Here are some key aspects to remember about paying your Gaston County utility bills:
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Due date is 20 days from billing date
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Multiple online and offline payment options
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Pay by phone using automated system or agent
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Auto pay deducts amount automatically every month
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Late fee applied if payment received after due date
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Online payments offer quick and convenient way
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Receive and pay bill early if using mail
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Check payment status online or through customer service
Utility Payment Plan – No Surprises
FAQ
What is the phone number for the city of Gastonia utility payment?
How do I disconnect from City of Gastonia?
How do I call the city of Gastonia?
How can I pay my City of Gastonia utility bill?
You can pay your City of Gastonia utility bill by submitting the form for automatic bank draft securely to our Customer Service department. Alternatively, you can include your payment in the blue window envelope included with your monthly utility bill and mail it.
How do I pay my utility bill in Gastonia & two rivers?
City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill. No Charge Payment Options Automatic Bank Draft Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.
How do I make a payment in Gastonia?
For your convenience, a link is also located on the main page of the City of Gastonia’s website at www.gastonianc.gov. Here you will find all the information you need to make your payment. Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.
How much does City of Gastonia Utilities cost?
The average monthly bundled electric bill for City of Gastonia Utilities is $119.03, compared to the North Carolina average of $125.00 and the US average of $125.00 for bundled service.
What information can I access with my city of Gastonia account number?
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
What is utility customer service?
Utility Customer Service is responsible for timely and accurate billing for City of Gastonia services, the collection of City revenues and requests for new, transfer or termination of utility service. If you are a City of Gastonia Utility customer and have an after-hours emergency with your utility service, please call 704-866-6843.