How to Pay Your Garland Utility Bill Online or by Phone
Paying your monthly utility bill should be quick and hassle-free. The City of Garland offers easy online and phone payment options for residents to pay their water electric, trash and other city services bills.
In this article, we’ll outline everything you need to know to pay your Garland utility bill through the garlandutilities.org online portal or by phone.
Garland Utility Bill Payment Options
The City of Garland provides several ways for customers to pay their utility bills
Online Payments
The fastest and most convenient way to pay is through the Garland Utilities online payment portal at garlandutilities.org. This secure website allows you to:
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View or download PDF versions of your billing statements.
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Check your account balance and payment history.
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Make one-time payments by credit/debit card or e-check.
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Set up recurring auto-payments,
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Pay multiple bills for different addresses in one login.
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Receive paperless billing via email to save paper.
The portal is available 24/7 for payments to process immediately.
Pay-by-Phone
You can also pay your Garland utility bill by calling 972-205-2671. This automated phone payment system is available 24 hours a day, 7 days a week.
When paying by phone, you’ll need to enter your 16-digit account number and credit/debit card or bank account details. Confirmation numbers are provided at the end of the call.
In-Person Payments
For cash payments, visit the Utility Customer Service office at City Hall or one of the authorized payment locations around Garland. In-person payments require your paper billing statement.
By Mail
To pay by check, simply mail your payment stub and check to the address printed on your utility bill. Allow 5-7 business days for mailed payments to process.
Automatic Bank Drafts
You can enroll in auto-drafts directly from your bank account each month to avoid late fees. Complete the bank draft authorization form and submit a voided check.
Fees for Online and Phone Payments
For your convenience, Garland utilizes a secure third-party processor to handle online and phone transactions. The processor charges these service fees:
- $2 per transaction for residential customers.
- 3% of the transaction amount for commercial customers.
There is no fee for auto-draft payments or mailed checks. The vendor convenience fees allow the city to provide fast, user-friendly payment options.
Step-by-Step Guide to Paying Online
Ready to pay your bill online? Just follow these simple steps:
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Visit garlandutilities.org and click “Pay My Bill”
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Select your account type: residential or commercial
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Enter your 16-digit account number (with dashes)
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For residential accounts, enter your driver’s license number as the ID code
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For commercial accounts, enter your service address zip code as the ID code
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Select a payment method and enter your card or bank account information
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Enter the payment amount and submit
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Save or print the confirmation page
Online payments process almost instantly, so your account is credited right away. You can also view payment receipts and billing history under “My Account”.
Paying by Phone
To pay by phone, simply:
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Call 972-205-2671
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Select “Pay by Phone” from the menu
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Enter your 16-digit account number followed by the # sign
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Follow the prompts to enter payment info
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Jot down the confirmation number at the end
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Payments post within 1 business day
Important Payment Tips
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Double check account numbers to avoid misdirected payments.
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Save payment methods for faster checkout in the future.
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Contact Utility Customer Service if your service is disconnected.
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Keep your billing address updated for proper statement delivery.
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Sign up for paperless billing to access statements online.
Managing Bills Online
The Garland utility portal also allows you to:
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Update account and contact information.
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View billing and payment history.
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Sign up for outage alerts and paperless billing.
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Submit meter readings or service requests.
So it’s your one-stop-shop for managing your Garland utility account!
Key Benefits of Online and Phone Payments
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Secure encryption to protect your information.
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24/7 access from your computer or mobile device.
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Fast, paperless payments to avoid late fees.
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Payment tracking and bill management.
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Customer support during business hours if needed.
Paying your Garland utility bill online or by phone is the most convenient way to stay on top of payments. Avoid the hassle of mailing checks or visiting City Hall each month.
Set up recurring payments for one less bill to worry about. And use the online portal to monitor usage and manage your account anytime. With user-friendly online and phone options, Garland makes paying utility bills fast and easy.
Announcing Our New ACH and Credit Card Payment Processor
The City of Garland is pleased to announce a new partnership with Fiserv, a global leader in payment processing. This collaboration will lower card or ACH processing fees for residential customers and will ultimately provide an over-the-counter card payment option in the near future.
You can now pay your utility bill using fiserv. This service is available only online or over the phone at 972-205-2671 and is available 24 hours a day, 7 days a week.
If paying over the phone when asked for your account number, enter your entire account number to equal 16 digits, leaving out the dash and pressing # after all digits are entered.
For Example: Account number 00001234-00056789 would be entered as 0000123400056789#.
If paying on the portal, as a guest through the “pay now” button enter your entire account number to equal 16 digits, including the dash.
For Example: Account number 1234-56789 would be entered as 00001234-00056789.
Fiserv charges a convenience fee to process payment transactions. The fee schedule is as follows:
- Commercial Customers – 3% for each payment transaction up to $2,500
- Residential Customers – $2.00 for each payment transaction up to $1,000
Note: If payment amount is higher than the transaction limit for your customer type, you will need to make multiple transactions, with each transaction incurring a separate convenience fee. This applies to both IVR and Payment Portal transactions.
Proceed to Utility Account and Payment Portal
Getting Ready to Pay
- Have your utility bill in hand. Youll need your account number to login.
- Have your credit card or ATM/debit card in hand. You can pay by Visa, MasterCard, Discover or American Express credit cards or ATM or debit cards with the Star, Pulse, NYSE or Accel logo. Pre-paid debit cards are not accepted as a payment method.
- Card information can be securely saved for future transactions in the Fiserv “Wallet”. PLEASE NOTE: A new digital wallet on the Fiserv site will need to be created in order to utilize this process.
- Or have your banking account information. You can also make an ACH payment by using your checking, saving or money market account.
- Go to the payment website.
- Please refer to the instruction(s) above and use the outlined format (Over the Phone / Pay Now Button) for your application.
- For security purposes, the login step asks for an Identification Code. For Residential Customers, the Identification Code is the drivers license number of the primary account holder. For Commercial Customers, the Identification Code is the zip code of the location where the utility service is provided.
- If you have problems logging in, make sure you are entering the account number as noted, and double check your Identification Code. If you continue to have problems logging in, email customer service or call 972-205-2671 for assistance.
- When you enter the Payment Amount, enter the dollars and cents, making sure you include the decimal point.
Your payments will be posted within one business day. Write down or print out the confirmation number you receive as verification of the transaction.
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FAQ
How to pay Mexican bills online?
What is the late fee for utilities in Garland Texas?
What is the phone number for Garland Utilities customer service?
How can I pay my Garland utility bill?
You can pay your Garland utility bill directly on this website or on doxo with credit card, debit card, Apple Pay, or bank account.
How can I contact Garland Utilities?
To contact Garland Utilities directly, use their phone number: 972-205-2671. If you’re looking for your bill, you can access it on Garland Utilities’ website. Does doxo process payments for all Garland Utilities services?
Will Fiserv provide payment processing services for Garland utility customers?
Fiserv will provide payment processing services for Garland utility customers via the Fiserv BillMatrix platform. This collaboration will lower card or ACH processing fees for residential customers and ultimately provide an over-the-counter card payment option in the near future.