Residents and businesses in Freeport, IL receive monthly water and sewer bills from the city utility department You are responsible for paying these bills by the due date to avoid penalties or service disruption. Freeport offers several ways to pay your water/sewer bill conveniently In this comprehensive guide, I’ll outline the online, phone, mail, and in-person payment options.
Paying Online
The fastest and most convenient way to pay your Freeport water/sewer bill is online, The city offers an online payment portal through their website
https://freeportil.municipalonlinepayments.com
To pay online:
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Go to the payment portal and click on “Water and Sewer Payments”
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Enter your 10-digit account number without dashes
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Select the bill you want to pay
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Choose a payment method and enter details
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Complete payment
The online system accepts Visa, Mastercard, Discover, or electronic check. There is a 3% convenience fee per transaction.
Benefits of Paying Online
Paying your water bill through the online payment portal offers these advantages:
- Secure encrypted payment processing
- Avoid waiting in line at City Hall
- Access bill 24/7, even when offices are closed
- Payment posts instantly to your account
- Save time and gas over paying in person
- Store payment methods for future use
Paying by Phone
If you don’t want to pay online, Freeport offers a toll-free automated phone payment system. To pay by phone:
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Call 1-866-337-0339
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Enter your 10-digit account number
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Follow prompts to make payment
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Choose credit card or electronic check
This system is available 24/7 for your convenience. There is a 3% fee per phone transaction.
Paying by Mail
To pay your water/sewer bill by mail, detach the payment stub from your paper bill and enclose with a check or money order. Make checks payable to “City of Freeport” and mail to:
City of Freeport
Attn: Water Billing
314 W Stephenson St
Freeport, IL 61032
Note that mailed payments can take 7-10 days to process. Pay early to avoid late fees if paying near due date.
Paying In Person
You can pay your Freeport water bill in person at the Water & Sewer Billing Office located inside City Hall. The office is open Monday-Friday from 8:30am to 5:00pm, excluding holidays.
Bring your paper bill or know your 10-digit account number. The city accepts cash, check, money order or credit/debit cards for in-person payments.
City Hall is located at 314 W Stephenson St in downtown Freeport. Metered parking is available on nearby streets or the parking deck.
Avoid Late Fees
Freeport water/sewer bills are issued monthly and due by the 15th of each month. A 10% penalty is added to any unpaid balance after the due date.
Make sure to pay your bill on time every month to avoid late fees. Enroll in auto-pay or set calendar reminders for your bill due date.
Payment Assistance Programs
If you are struggling to pay your water/sewer bill, Freeport offers programs that may be able to help:
- Payment arrangements – Contact billing office to setup a payment plan
- LIHEAP assistance – Low Income Home Energy Assistance Program
- Salvation Army – Offers limited bill payment assistance
Notification of Disconnection
If your water bill remains unpaid for two billing cycles, a shut off notice will be sent. Water service is typically disconnected around the 28th if the past due amount is not paid.
Avoid service interruption by paying on time or seeking payment assistance if needed. Reconnection fees apply to restore service after disconnection.
Moving In or Out of Freeport?
Contact the water billing office anytime your service needs to be disconnected or connected at a new address. Provide 2-3 days notice and a forwarding address.
This ensures proper final billing and smooth transition of service to the new occupant.
Manage Your Freeport Water Account
The online payment portal gives you full visibility into your City of Freeport water account. After registering, you can:
- View account balance
- See current and past bills
- Monitor water usage
- Update contact information
- Go paperless by enrolling in e-bills
Staying on top of your usage and bill details can help avoid surprises each month.
Get Help from the City
If you have any questions or need assistance with your Freeport water service, contact the water billing office:
Phone: (815) 233-0111
Email: [email protected]
The billing staff can answer billing questions, take payments, and address any account issues. Paying your water bill on time every month is essential to continue enjoying reliable service from the City of Freeport. Take advantage of the convenient online payment options to save time and avoid late fees.
Pay Water and Sewer bills online
FAQ
What is the number for Freeport Electric Pay bill?
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Where can I pay my Fort Worth water bill in person?
How do I pay my water bill in Freeport IL?
Welcome to the City of Freeport, IL online payments website! All payments completed through this website are subject to a 3% fee. To Pay your Water Bill select Water and Sewer Payments. City offices will be closed on July 4, 2024
How do I pay my Freeport water & sewer bill?
2. View and/or pay my bill online (3% fee per transaction) 3. For Auto Pay by Checking or Savings Account with NO FEE contact the Water/Sewer Billing Office at 815.233.0111 4. Pay my bill with a phone call to 1.866.337.0339 (3% fee per transaction) History of the Freeport Water & Sewer Department.
How can I pay my Sewer Use Bill in Bridgeport?
To pay your Sewer Use Bill in Bridgeport, please use the Point & Pay service on the City of Bridgeport’s Water Pollution Control Authority payments page. There will be a convenience fee for this service that you will review before you submit your payment. Press Continue to enter your sewer use payment.
Why should you choose Freeport water & sewer?
Freeport Water and Sewer will provide customers with high quality water and service in the most efficient and economical manner. We will work in cooperation with the customers to provide and maintain a safe, clean and secure water and sewer service now and for the future. 1. Do nothing and you will continue to receive a paper bill. 2.
Can I send feedback to the city of Freeport?
Please note that these pages also contain drop-down menus that allow you to “Send Feedback”. Please note that these “Send Feedback” functions are directed to 3rd party sites and not to the City of Freeport. If you have any feedback intended for the City of Freeport, please contact the City directly.
How do I pay my water bill?
1. Do nothing and you will continue to receive a paper bill. 2. View and/or pay my bill online (3% fee per transaction) 3. For Auto Pay by Checking or Savings Account with NO FEE contact the Water/Sewer Billing Office at 815.233.0111 4. Pay my bill with a phone call to 1.866.337.0339 (3% fee per transaction)