Fox Metro provides wastewater treatment services to over 250,000 residents across numerous cities and villages in Illinois. If you live in their service area, you likely receive a monthly or quarterly bill for wastewater treatment. Fox Metro offers several convenient ways to view and pay your bill so you can keep your account in good standing.
In this comprehensive guide, I’ll explain the various methods available for paying your Fox Metro bill, including:
- Online account access and payments
- Phone payments
- In-person payments
- Pay by mail
- Automatic payments
I’ll also provide tips for avoiding late fees restoring disconnected service and more bill payment best practices. Let’s dive in!
Accessing Your Fox Metro Account Online
The easiest way to manage your Fox Metro bill is through their online customer portal. Here you can:
- View current and past bills
- Make one-time payments
- Set up recurring automatic payments
- Update account information
- Go paperless with e-bills
To enroll in online account access
- Go to foxmetro.org and click on “Pay My Bill”
- Select “View & Pay My Bill Online”
- Enter your account number and PIN from your latest bill
- Complete enrollment steps
Online payments through Fox Metro are completely free – no convenience fees. You can pay directly from your bank account or by debit/credit card.
Paying Your Fox Metro Bill by Phone
Fox Metro offers a 24/7 automated phone payment system at 1-855-548-2896 To use this system you’ll need
- Your account number
- Your PIN number
Through the automated system you can:
- Check your account balance
- Make a one-time payment via bank account, credit or debit card
- Set up recurring automatic payments
Live customer service agents are also available weekdays from 8 AM to 4:30 PM at 630-301-6881 if you need help with your bill.
In-Person Payments
To pay your bill in cash or money order, you can visit the Fox Metro administration building located at:
682 State Route 31
Oswego, IL 60543
Office hours are 8 AM to 4:30 PM, Monday through Friday. An after-hours drop box is also available for check or money order payments – just include your payment stub.
Paying by Mail
If you prefer, you can mail your Fox Metro bill payment to:
Fox Metro WRD
PO Box 160
Aurora, IL 60507-0160
Be sure to include your payment stub from your bill. Allow 5-7 business days for mailed payments to post to your account.
Setting Up Automatic Payments
For maximum convenience, consider enrolling in automatic recurring payments through Fox Metro’s online bill pay system. This securely links your Fox Metro account to your chosen bank account or credit/debit card.
On the payment due date each month, your bill payment amount will automatically be deducted. This prevents late payments and avoids any service disruption.
To enroll in automatic payments:
- Log into your online account
- Click on “Recurring Payments”
- Select your preferred account and confirm billing details
You can update or cancel automatic payments at any time through your online account.
Avoiding Late Fees and Disconnection
To prevent late fees and potential service disconnection, be sure to:
- Pay your bill in full by the due date each month
- Enroll in autopay for worry-free payment
- Update your account information if your payment method changes
- Monitor your account balance online
If your service is disconnected due to non-payment, you’ll need to contact Fox Metro immediately to make payment and request reconnection. In most cases, you’ll need to pay in person or over the phone before service can be restored. Reconnection may take 1 business day.
Account Management Tips
Managing your Fox Metro account online provides the most convenience and control. Be sure to:
- Go paperless with e-bills to avoid late mail delivery
- Set up text or email reminders for your due date
- Check your balance frequently to avoid surprises
- Update your contact information if you move
Paying your Fox Metro wastewater bill doesn’t need to be a hassle. Sign up for online account access to easily stay on top of your bill!
CSO LTCP Phase 2 Improvements – Fox Metro Water Reclamation District
Does Fox Metro charge convenience fees for online payments?
Automatic payment options are also available. Fox Metro does not charge convenience fees for online payments. Note: In order to enroll, you will need to have your most recent billing statement. A Disconnection Notice or Penalty Letter will not work. View & Pay My Bill Online Fox Metro currently accepts payments through the following methods:
Does Fox Metro charge a water bill?
This charge will fluctuate based on your usage. Fox Metro Water Reclamation District (Fox Metro) is a public utility responsible for wastewater treatment, most often generated using toilets, sinks, bathing, dishes, and laundry). Fox Metro treats this water. You will receive a bill from Fox Metro every other month based on your water usage.
Does Fox Metro make any guarantees?
Fox Metro makes no guarantees based on the information provided in the document linked above and is provided as a courtesy to our customers. Do you experience basement flooding during heavy rains?