How to Pay Your Floyd County Water Bill Online: A Step-by-Step Guide

Paying your water bill in Floyd County, Georgia is now easier than ever thanks to online bill payment options. In this comprehensive guide, we’ll walk through the entire process of setting up and using the online payment system so you can take care of your water bill quickly and conveniently from home.

Overview of Floyd County Water Billing

The Floyd County Water Department sends out monthly water bills to all residential and commercial customers in the county. Bills are typically sent by mail during the first week of each month.

Some key facts about Floyd County water billing:

• Bills are due from the 1st through the 15th of each month. After the 15th, a 10% late penalty is added.

• If you don’t receive a bill by the 10th of the month it’s the customer’s responsibility to contact the billing office.

• Bills left unpaid for 30 days past the due date are subject to water service disconnection without further notice.

• Various payment options are available including online bill pay, bank draft credit card, mail, drive-through, and walk-in.

• A $30 fee is charged for returned checks. Returned checks for deposits or reconnection fees result in immediate service disconnection.

Getting Set Up for Online Bill Pay

Paying your Floyd County water bill online through the county’s web portal is convenient, fast, and secure. Here are the steps to get set up

1. Have your account number and customer ID ready

• Locate your account number and customer ID on your latest paper bill or by contacting Floyd County Utilities at 706-291-5130.

• Make sure to record these numbers exactly as they appear on your bill. They are required for online payment access.

2. Go to the online payment portal

• On your web browser, navigate to: https://floydub.munisselfservice.com/citizens/UtilityBilling/Default.aspx

• This is the direct URL for the Floyd County online utility billing portal.

3. Disable any pop-up blockers

• The website recommends disabling pop-up blockers before proceeding so all pages open correctly.

4. Enter your account number and customer ID

• On the main page, fill in your account number and customer ID in the fields provided.

• Make sure to enter them exactly as they appear on your paper bill.

5. Read and accept the terms

• Read through the instructions and terms presented on the page.

• Check the box to accept the terms and continue to the next steps.

6. Set up your password

• You’ll be prompted to create a password for your online account. Make sure to choose a secure password.

• This password, along with your account number and customer ID, will be used for future logins.

Once those steps are complete, your online bill payment account will be activated. You can immediately log in and make a payment or set up recurring payments.

Making a One-Time Payment

When you need to make a single, one-time payment on your Floyd County water bill, follow these simple steps:

1. Log into your online account

• Go to the portal URL and enter your account number, customer ID, and password on the login page.

2. Select “Make Payment”

• The homepage of your account will display any outstanding balances. Click “Make Payment” to proceed.

3. Enter payment details

• On the payment page, confirm the amount due and enter your payment method. Accepted methods include debit card, credit card, or e-check.

4. Complete the transaction

• Carefully review the payment details and amount. Click “Submit Payment” to complete the transaction.

• You’ll receive a confirmation page and email receipt for your records.

One-time payments made through the online portal are typically processed within 1-2 business days. Just make sure to pay by the due date on your bill to avoid late fees.

Setting Up Recurring Payments

Rather than logging in to make single payments every month, you can automate the process with recurring payments directly from your bank account. Here’s how to set up automated recurring water bill payments:

1. Access your account and select “AutoPay Program”

• After logging into your online account, click on “AutoPay Program” from the account overview page.

2. Enroll in the program

• Review the terms of the AutoPay program and click “Enroll in AutoPay” to proceed.

3. Set up your payment schedule

• Select the option for monthly payments on the due date and confirm your account number.

• The payments will be automatically deducted on the due date each billing cycle.

4. Provide your bank account information

• To activate automated payments, you’ll need to enter your bank name, routing number, and account number.

• Double check that all details entered are correct.

5. Complete enrollment

• Agree to the AutoPay terms and conditions. Confirm that the enrollment details are all accurate.

• Click “Enroll” to complete setup of the recurring payments.

Once enrolled, you don’t need to do anything further. Your water bill is automatically paid from your bank account each month on the scheduled due date. It’s simple, convenient, and ensures you never miss a payment.

Payment Status and Account Management

The online portal also makes it easy to monitor payment status and manage your overall water account. A few options to explore:

• View payment history to confirm past payments were processed as expected. You can also print receipts.

• Update your contact information like phone number or email address associated with your account.

• Change your password or security questions for enhanced account protection.

• Setup paperless billing to receive water bills electronically instead of by mail. Access bills directly through the online portal.

• Request other services like establishing new water service or terminating an existing account.

Troubleshooting Common Payment Issues

Sometimes minor issues come up when making online payments. Here are troubleshooting tips for a few common scenarios:

Can’t log in: Double check that you’re using the correct account number, customer ID, and password with no typos. Use the “Forgot Password” link if needed to reset your login credentials.

Payment didn’t process: Confirm with your bank or credit card company that the payment wasn’t declined on their end. Contact Floyd County Utilities if the payment still hasn’t posted after a few days.

Wrong amount paid: Reach out to the billing department right away if you notice an incorrect payment amount processed from your bank account or credit card.

Late fees assessed: Payments must fully process by the due date to avoid late fees. Allow 1-2 business days for processing, and schedule payments a few days early to ensure on-time delivery.

Other issues: For any other problems with online payments, contact Floyd County Utilities directly for assistance resolving the issue promptly.

Convenient Online Bill Pay Is Just a Click Away

Paying your water bill online with Floyd County Utilities takes just minutes, can be automated for convenience, and helps avoid late fees for on-time payment. Now that you know the ins and outs of the online bill pay system, you can handle your water bill quickly and easily from home in just a few clicks. The online portal makes bill payment stress-free so you can check it off your to-do list and get on with your busy day.