The Convenient Ways to Pay Your Flower Mound Water Bill

Paying your water bill on time is an important responsibility for any Flower Mound resident. Luckily, the town offers several convenient options to pay your water bill so you never miss a payment. In this comprehensive guide we’ll walk through all the ways you can pay your Flower Mound water bill from online payments to automatic bank drafts.

Online Payment Portals

One of the most popular ways to pay your Flower Mound water bill is through the online payment portals, The town has partnered with two providers – Municipal Online Payments and Tyler Technologies – to give residents secure online payment options

To use the Municipal Online Payments portal, go to https://flowermoundtx.municipalonlinepayments.com/flowermoundtx/utilities. This is the quickest option if you just need to pay your bill. Simply enter your account number, no login required.

The Tyler Technologies portal offers more robust account management features You can view bill details, manage single and multi-accounts, and set up recurring payments To access it, go to the Municipal Online Payments site and click “Sign In/Register.”

Both portals accept Visa, Mastercard, Discover, and American Express with a $3 convenience fee per transaction. You’ll need your email address, account number, and last payment amount to create an account.

Official Town Website

The official Flower Mound website also allows online payments through their self-service portal. After creating an account, you can view your balance, payment history, and make one-time or recurring payments. This is a great option if you want to handle all town business through one website.

Automatic Bank Draft

If you want to truly set it and forget it, automatic bank drafts let Flower Mound pull your water payment directly from your bank account each month. Download the Automatic Bank Draft form from the town website, fill it out with your account details, and mail it to Town Hall. Just note it takes one to two billing cycles to take effect.

Mail-In Payments

Sending your payment through the mail is an easy, low-tech way to pay your water bill. Flower Mound accepts checks, money orders, and cashier’s checks. Just make your check payable to “Town of Flower Mound” and mail it to:

Town of Flower Mound
Attn: Utility Billing
2121 Cross Timbers Rd.
Flower Mound, TX 75028

Be sure to include your payment stub or write your account number on the check. Allow 3-5 business days for mail delivery.

Drop Boxes

For convenience, Flower Mound has drop boxes where you can hand-deliver your payment. A 24-hour accessible box is located outside Town Hall. There is also one inside the Town Hall lobby during open hours (M-F 8am-4:30pm). Simply enclose your check or money order in an envelope with your payment stub.

In-Person Payments

You can also pay your water bill in person at the Utility Billing counter in Town Hall. They accept all forms of payment including cash. This is a good option if you need same day credit on your account to avoid late fees or disruption.

The Utility Billing counter is open Monday-Friday from 8am-4:30pm, except on holidays or inclement weather days. Be sure to call ahead at 972-874-6010 to confirm they are open before visiting.

Payment Kiosks

For quick, convenient in-person payments, Flower Mound has payment kiosks located at Town Hall and the Community Activity Center. The kiosks accept credit cards, debit cards, and cash. They are accessible 24/7, so you can pay on your schedule.

Over the Phone

If you prefer to speak to a real person, you can pay your Flower Mound water bill over the phone. Call the Utility Billing office at 972-874-6010 during regular business hours with your payment info ready. They’ll process your payment immediately and email a receipt.

Which Payment Method is Best?

With so many options, how do you choose the right Flower Mound water bill payment method for you? Here are some tips:

• If you want payment reminders and account management, use an online portal or bank draft.

• To avoid late fees, opt for automatic or online payments. No more forgetting!

• If you prefer to mail payments, send them 5-7 days before the due date.

• For instant credit, pay online, over the phone, at a kiosk, or in-person.

• To go green with paperless billing, enroll in e-billing and automatic payments.

• If you have an irregular income, make one-time online or kiosk payments to stay on budget.

• If you pay multiple town bills, consolidate through the official town website.

No matter which option you choose, paying your water bill on time every month is a responsible way to avoid penalties and keep water flowing to your Flower Mound home or business. The town offers these payment methods to make it as quick and easy as possible for you to take care of this essential task.

Payment Policies and Other Important Information

Now that you know the various ways to pay your bill, here are some key policies, tips, and resources to ensure the payment process goes smoothly:

Payment Due Date: Water bills are mailed on the 1st of each month and due by the 21st. If the 21st falls on a weekend or holiday, the due date moves to the next business day.

Late Fees: Payments received after the monthly due date incur a 10% late penalty. If the 21st was on a weekend and your payment arrives the following Monday, you can request the fee be waived.

Partial Payments: If you can’t pay the full amount, partial payments are accepted. However, the balance will stay on your account and continue accruing late fees until paid in full.

Account Number: Make sure to reference your Flower Mound water account number on any forms of payment to ensure it’s properly credited.

Processing Time: Allow 1-2 business days for mailed or dropped off payments to post to your account. Online, phone, and in-person payments credit same day.

Failed Payments: If your payment fails to process, do not attempt another payment. Call Utility Billing at 972-874-6010 to confirm before any duplicates are made. Duplicate charges incur a $25 fee.

Budget Billing: To make payments more predictable, Flower Mound offers water bill averaging. Your bill is based on a 12-month rolling average rather than actual usage. Call Utility Billing to enroll.

Financial Assistance: If you are struggling to pay your water bill, Flower Mound has programs to help qualified low-income households. Learn more on the Financial Assistance page.

Billing Questions? Contact Utility Billing at 972-874-6010 or [email protected]. You can also use the online Contact Form.

Taking the time to understand the payment options and policies will ensure paying your Flower Mound water bill is a breeze each month. Hopefully this guide gave you the knowledge needed to choose the right method for you and avoid any late fees or disruption to your service. Paying bills on time is an important part of life, but the town tries to make the process as easy as possible.