How to Pay Your Florida Keys Electric Bill Online

Florida Keys Electric Cooperative (FKEC) provides power to residents and businesses in the Florida Keys. If you are an FKEC customer, you likely receive a monthly electric bill that needs to be paid by the due date FKEC offers several convenient online and mobile options to pay your bill digitally.

Paying online helps you avoid late fees, saves time and stamps, and gives you peace of mind knowing your payment was received This guide will cover everything you need to know about paying your FKEC electric bill online.

Ways to Pay Your FKEC Bill Online

FKEC offers three easy digital payment options:

  • Pay on the FKEC website
  • Pay via the FKEC mobile app
  • Pay by phone

Let’s look at how each of these online payment methods work

Pay on the FKEC Website

The quickest way to pay your FKEC electric bill is directly on their website. Here’s how it works:

  1. Go to www.fkec.com and click on “Pay Bill” in the top menu.

  2. Click on “Login and Pay Your Bill” – this will take you to the payment portal.

  3. Log into your FKEC account with your username and password.

  4. Select whether you want to pay your full balance or a partial payment.

  5. Enter your payment details including card number, expiration date, and CVV code.

  6. Carefully review all the payment information before submitting.

  7. You’ll receive an immediate email confirmation that your payment was processed.

Paying on the FKEC website is fast, easy, and secure. You can also view your full account details and billing history.

Pay Using the FKEC Mobile App

For added convenience, you can download the FKEC mobile app and pay bills right from your smartphone.

To pay your electric bill via the mobile app:

  1. Download the FKEC app from the App Store or Google Play.

  2. Login using your FKEC website credentials.

  3. Tap on “Pay Bill” from the main menu.

  4. Select your payment amount and enter your card details.

  5. Review and submit your payment.

  6. You’ll receive a confirmation email when the payment processes.

The mobile app makes it simple to pay in just a few taps whenever and wherever you want.

Pay by Phone

If you prefer to pay your FKEC bill over the phone, automated payments can be made 24/7 by calling 855-940-4007.

To use the pay-by-phone option:

  1. Call 855-940-4007 and follow the prompts.

  2. Select “Pay by Phone” and enter your 10-digit FKEC account number.

  3. Follow the voice instructions to enter your card details using your phone keypad.

  4. Stay on the line to receive your payment confirmation number.

Paying by phone is quick and easy without having to sit down at a computer. Just make sure to write down your confirmation number.

Payment Methods Accepted by FKEC

FKEC accepts the following payment methods for online and phone payments:

  • Visa, MasterCard, American Express, Discover credit and debit cards
  • Electronic checks from checking or savings accounts
  • FKEC gift cards and certificates

They do not accept cash payments online – you would need to pay by cash, check or money order in person at one of their office locations.

Be sure to avoid any extra fees by using a linked bank account or credit/debit card without processing fees for online payments.

Enrolling in AutoPay

The easiest way to avoid late electric bills with FKEC is to enroll in AutoPay. This automatically charges your credit card or bank account each month for the amount due.

To set up AutoPay:

  1. Log into your FKEC account online.

  2. Under ‘My Profile’, click on ‘Auto Pay Program’.

  3. Select your preferred payment method and enter details.

  4. Check the box to authorize recurring automatic payments.

  5. Submit the AutoPay agreement.

Once setup, your bill will be paid on its own each month on the due date. Just make sure your payment method always has available funds!

Payment History and Receipts

When you pay your FKEC electric bill online or via the mobile app, you should receive a confirmation email right away indicating your payment was processed. Save these emails for your records!

You can also view your full payment history by logging into your FKEC account online and going to ‘My Usage & History’ > ‘Payment History’. This lets you check the date, amount, and payment method for all current and past bills.

Print or save receipts and payment confirmations in case you ever need to dispute a payment or provide proof. Having detailed payment records makes reconciling your FKEC account easy.

Avoid Late Fees with On-Time Payment

Paying your FKEC electric bill after the due date can result in a late payment fee. This is typically around $10 added onto your account balance.

Set calendar reminders for your bill’s due date each month so you remember to log in and pay on time. Enrolling in AutoPay also prevents late payments by paying automatically before the deadline.

Get in the habit of paying as soon as you receive your new bill to avoid last minute scrambles. Online and mobile payment makes it easy to knock your electric bill out right away.

Contact FKEC with Any Payment Issues

If you run into any problems paying your FKEC bill online, their customer service team can help troubleshoot:

Reach out to FKEC right away if you don’t receive a payment confirmation or if your account shows an incorrect balance. Their team can research what happened and ensure your payment gets applied properly.

Paying your FKEC electric bill online is fast, straightforward and secure. Just choose your preferred payment method and be sure to keep detailed records. This will help ensure you maintain seamless electric service in the Florida Keys.

Florida Keys Electric Bill Pay

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

If you would like to request a paperless monthly energy bill, please complete the following form and select the SUBMIT REQUEST button. You can also call one of our customer service representatives at (305) 295-1090 or stop by our offices at 1001 James Street, Key West, to request to go paperless. Once processed, you will begin receiving your monthly energy bill via e-mail.

If you want to access the customer portal, please create your online profile/account today!

‍Thank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First NameLast NameEmail Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Dispatch Center at (305) 295-1010 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First Name*Last Name*Email Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.

You can pay your bill securely online HERE.

When paying your bill by mail, please send it to the address listed below:

For those customers who are not comfortable paying their bills online, KEYS’ TELELINK telephone system lets you pay your monthly bill securely by phone whenever it is convenient for you. Call (305) 295-1000 to get started. Please note that applicable Transaction Fee charges will apply.

Help KEYS maintain your current account information. The TELELINK system works best when the telephone number you are calling from to report an outage or pay your bill by phone is the same as the one that is reflected in your account.

Keys Energy Services offers you a fast and easy way to pay your monthly electric bill. The Electronic Debit Program automatically deducts your electric bill from your checking/savings account or credit/debit card monthly. You save the time of preparing your monthly payment and sending it in.

You can authorize Keys Energy Services and your bank to automatically debit the amount of your electric bill from your checking or savings account. Each month, the money is transferred from your account to our account about 2 business days before the due date on the bill.

You can also authorize Keys Energy Services to debit the amount of your bill from your credit/debit card (Visa, Mastercard, Discover, or American Express). Please note that applicable Transaction Fee charges will apply.

You’ll know the program is in place on your account when you see the statement “Do Not Pay” in the PAYMENT TYPE field on your bill.

To be eligible for the Electronic Debit Program, your account must be free of any returned items for insufficient funds for the last 12 months.

Additionally, for those customers signing up for residential electric service, if you sign up for the Electronic Debit Program simultaneously, your initial deposit fee will be waived.

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

KEYS will accept your payment by check, money order, cash, or major credit card when you visit KEYS’ offices at 1001 James Street. FREE customer parking is available off Grinnell Street on the buildings north (back) side. Please note that applicable Transaction Fee charges may apply.

  • Monday 8:00a-5:00p
  • Tuesday 8:00a-5:00p
  • Wednesday 9:00a-5:00p
  • Thursday 8:00a-5:00p
  • Friday 8:00a-5:00p

In addition to paying your bill online or by phone, you can pay using our bill pay kiosk or payment drop boxes. Click here for more information on the bill payment kiosk. Payment drop boxes are available for your convenience at 1001 James Street or in front of the Shops of Ships Way in Big Pine Key. You may drop your payment stub and check or money order in the drop boxes 24 hours a day. Cash should not be deposited.First Name*Last Name*Business NameService Address*Account Number (Found on Billing Statement)*Best Number to Reach Me*Email Address (Optional)

For customers who are having difficulty paying their monthly energy bill, the following programs and agencies may provide some assistance – pending qualification.

KEYS offers a Senior Citizen’s/Disabled American Veteran’s discount. To find out if you are eligible for this discount, visit https://www.keysenergy.com/discount/ or contact KEYS’ Customer Programs department at (305) 295-1080.

Monroe County Social Services may be able to help if you are having trouble paying your energy bill. They administer LIHEAP (Low Income Home Energy Assistance Program) and EHEAP (Elderly Home Energy Assistance Program). To find out if you are eligible, call (305) 292-4408. This program is open to income-qualified families and individuals who need help paying their utility bills, depending on funding availability. To find out if you are eligible, call (305) 292-4408 or visit their website at www.monroecounty-fl.gov/146/Community-Support-Services. Please click here to access the LIHEAP Application Packet.

Non-profit Agencies:

  • Aids Help: Call (305) 296-6196
  • American Cancer Society: Call (800) 227-9954
  • Cancer Foundation of the Florida Keys: Call (305) 294-7300
  • Catholic Charities: Call (305) 292-9790 in Key West
  • Domestic Abuse Shelter: Call (305) 294-0824
  • Salvation Army: Call (305) 294-0478

Please note that all agencies have different and specific qualification criteria.

Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.

Monthly Electric Bill: Frequently Asked Questions

How is my monthly electric bill calculated?‍

There are several components that comprise Keys Energy Services’ (KEYS) monthly electric bill.

If you are a residential customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge and the Gross Receipts Tax.

If you are a small commercial customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

If you are a large commercial customer, they include: the Energy Charge; the Demand Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

All customers are charged a Storm Surcharge.

What is KEYS Energy Charge (also referred to as the Base Rate)?‍

The Energy Charge is a fixed charge and is the cost to provide service to customers.

The Energy Charge for each class of customer is:

  • Residential – $0.1107 per kilowatt-hour* (kwh)
  • Small Commercial – $0.1287 per kilowatt-hour (kwh)
  • Large Commercial
  • $0.1287 per kilowatt-hour (kwh) for the first 5,000 kwh
  • $0.1069 per kilowatt-hour (kwh) for all additional kwh
  • Large Commercial Primary – $0.0965 per kilowatt-hour (kwh)

What is the Demand Charge?

Large non-residential customers are billed for their demand for electricity along with the kWh used. Demand is measured in kW. The demand is the highest amount of electricity required at any one given time. Billing Demand is not applicable to residential and small commercial customers.

The Demand Charge for Large Commercial Customers is:

  • $0.00 per kW- First 20 kW
  • $12.50 per kW- All additional kW

The Demand Charge for Large Commercial Primary Customers is:

What is the Power Cost Adjustment (PCA) Charge?

The actual cost of power does not always match the cost of power built into the Energy Charge.  When power costs fluctuate above or below the cost recovered by the Energy Charge (currently $62.20/1,000 kwh), KEYS passes the increase/decrease along to customers via the PCA.‍

What determines the PCA rate?

KEYS purchases all of its power from the Florida Municipal Power Agency (FMPA). Power costs from FMPA fluctuate month-to-month with the cost of energy and with the “true up” from the previous month.  Your power comes from a variety of generation sources, including natural gas, coal, nuclear and solar.  As a result, the PCA does not directly correlate to change in any specific fuel market.

Who sets the Energy and PCA charges?

The Utility Board sets the rate structures of both the Energy Charge and the PCA. The Florida Public Service Commission (FPSC), which regulates all electric utilities in Florida, then reviews and approves the rate structure. The Energy Charge is set by the Utility Board following Public Hearings, and the PCA is set by KEYS’ General Manager & CEO based on past, present and projected power costs.

What is the Customer Charge?

The Customer Charge is a fixed amount charge to recover costs incurred regardless of energy consumption. These costs include operation and maintenance costs of transmission and distribution systems, tree trimming, meter reading and customer service.

The Customer Charge for each class of customer is:

What is the Storm Surcharge?

The Storm Surcharge is a $1.35 charge per 1,000 kWh of consumption assessed to all customers monthly to fund KEYS’ Disaster Reserve and Mitigation Fund. By resolution, the Disaster Reserve and Mitigation Fund was established to fund liabilities incurred as a result of a disaster, such as a hurricane.

What are Gross Receipts Taxes?

A 2.56-percent tax on the gross receipts of electric, gas, and telecommunications utilities in the State of Florida and is recovered from all customers, regardless of tax-exempt status. Gross Receipts Tax revenues are used for public education capital outlay funding (chapter 12B-6, Florida Administrative Code).

What can I do to reduce my monthly electric bill?

Take steps to conserve energy and reduce your consumption, log on to www.KeysEnergy.com and click on the “Growing Greener Every Day” icon for ideas to get started.

*A kwh is a common unit of electric energy consumption, and the basic unit of electric energy. For example, ten 100-watt light bulbs burning for one hour use one kilowatt-hour.

Florida residents struggle to pay rising electric bills

FAQ

How do I pay my Florida Keys Electric by phone?

Call (855) 940-4007 to pay by phone using FKEC’s free, secure phone payment system available 24/7. Have your account number handy. There are no additional fees or menus to navigate, and you can pay using your checking account or credit/debit card.

How does the Florida Keys get electricity?

As a distribution Cooperative, FKEC maintains a 138,000-volt transmission line, which brings power from the mainland to the Florida Keys. FKEC purchases nearly 100% of its energy needs from Florida Power & Light (FPL). Generators in Marathon and FKEC’s two solar arrays also contribute to our power supply.

How much is electricity in Key West?

Electric Companies With Service in Key West, Florida
Provider
Service Type
Residential Average Bill ($)
Keys Energy
BUNDLED
177.48

How do I pay my West Florida electric bill by phone?

Call (855) 699-3322/(855)-MYWFECA to use the co-op’s automated system to pay your bill. You can also call our office to make payments.

How do I contact Florida Keys Electric Cooperative?

PO Box 377, Tavernier, FL 33070 (305) 852-2431 | (800) 858-8845 Contact Us| Employee Portal FacebookTwitter © Copyright Florida Keys Electric Cooperative. A Powerful Creation

How does keys bill payment kiosk work?

The kiosk is operated by a simple touch screen with easy-to-understand instructions. Simply follow the onscreen prompts. KEYS’ bill payment kiosk accepts cash, check, debit, and credit cards. If using cash, the kiosk only accepts bills. It will not accept coins and it does not dispense change. Any overpayments will be applied to your account.

Does keys offer free payment options?

KEYS offers several free payment options: Why did KEYS implement a Transaction Fee? In 1998, KEYS began accepting credit card payments from customers and absorbing the associated transaction fees. As the program grew in popularity, so did the cost of transaction fees.

What payment methods does fkec accept?

FKEC accepts Visa, MasterCard, Discover and American Express Once you complete the quick one-time required registration you can view and pay your bill, access your account history and usage, setup auto pay and paperless billing, as well as update your contact information. Visa, MasterCard, American Express, Discover and electronic checks accepted.

How do I pay at fkec?

Visa, MasterCard, American Express, Discover and electronic checks accepted. Call (855) 940-4007 to pay by phone using FKEC’s free, secure phone payment system available 24/7. Have your account number handy. There are no additional fees or menus to navigate, and you can pay using your checking account or credit/debit card.

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