How to Contact First Merit Bank for Bill Pay Support

Paying bills can be a hassle if you don’t have the right tools. For customers of First Merit Bank, the bank’s online bill pay platform aimed to make paying bills fast and convenient. But like any technology, sometimes issues arise that require contacting customer service for help.

In this comprehensive guide we will cover everything you need to know about getting support for First Merit Bank bill pay including

• Background on First Merit Bank
• Bill pay services offered
• Best phone number for customer service
• Additional ways to contact First Merit
• Tips for checking payment status
• Troubleshooting common bill pay problems
• Alternatives if issues persist

Overview of First Merit Bank

First Merit Bank was a major regional bank based in Akron Ohio. They operated over 350 branches primarily in the Midwest before being acquired by Huntington Bank in 2016.

Some key facts about First Merit

• Founded in 1890
• Offered checking, savings, IRAs, loans, credit cards
• Strong focus on business banking and wealth management
• Received positive reviews for customer service

Even after the merger, many customers still refer to their accounts as First Merit. The First Merit name remains prominent in their banking history.

Bill Pay Services Offered

Like most banks, First Merit provided an online bill pay platform through their website and mobile app.

Here are some of the key features of First Merit’s bill pay:

• Pay bills from checking or savings
• Schedule one-time or recurring payments
• Customize payees and payment settings
• Receive electronic bills directly
• Set up account alerts
• Pay mortgage and loans
• Send payments to individuals
• Support charitable giving

There were no fees for standard bill pay with First Merit. Expedited bill payments cost $10 each.

Best Phone Number for First Merit Bill Pay Support

Since being acquired by Huntington, First Merit customer service is now handled by the Huntington support team.

The best phone number to call for help with First Merit bill pay issues is:

1-800-480-BANK (2265)

This number will connect you directly with a Huntington representative who can assist with your First Merit account and bill pay questions.

It is available 24/7 so you can call anytime you need help. However, hold times are often longest on Mondays and during peak hours from 8-11am and 5-8pm.

Additional Ways to Contact First Merit

In addition to calling the customer service number, here are some other ways to reach out to First Merit/Huntington about bill pay issues:

• Online banking message – Log in and send a message via the Message Center
• Visit a branch – Talk to a banker in person at a Huntington branch
• Mail a letter – Write to them at the address below:

Huntington Customer Service
P.O. Box 1558 DE1-E535-02D
Columbus, OH 43216

• Email – For general questions, email [email protected]
• Social media – Send a Twitter DM to @Huntington_Help or Facebook message

With multiple options, choose the channel that allows you to explain your bill pay issue clearly. Have your account information handy.

Tips for Checking Payment Status

Before contacting First Merit, take steps to investigate the issue yourself:

• Review bill pay history in your account
• Verify account balances
• Check for notifications of any problems
• Read their FAQs and knowledge base for answers
• Set up alerts to be notified of declined/failed payments

Thoroughly researching the issue yourself makes your eventual call more efficient. Provide as many payment details as possible.

Troubleshooting Common First Merit Bill Pay Problems

Here are some common issues to watch out for with First Merit bill pay:

• Declined payment due to low funds
• Incorrect payee or wrong account paid
• Duplicate payments made
• Late payment resulting in fees
• Missing or lost payment
• Payment withdrawn but not credited
• Fraudulent payment you didn’t authorize

Don’t wait to address any errors or discrepancies. Call First Merit/Huntington right away to get the issue resolved before it snowballs.

Alternatives If Issues Aren’t Resolved

What can you do if First Merit/Huntington is unable to fix your bill pay problem satisfactorily? A few options to consider:

• File a complaint with the Consumer Financial Protection Bureau
• Contact your state banking regulator
• Close account and switch banks
• Take legal action depending on the amount in dispute
• Report problems on social media to warn others

You have rights and alternatives if First Merit/Huntington drops the ball on properly handling your bill payments.

Let Customer Service Resolve Your Bill Pay Issues

Having access to reliable bill pay services through your bank is extremely convenient. But when something goes wrong, you need quick answers from customer service.

Use the First Merit bill pay phone number: 1-800-480-2265 to speak with a knowledgeable Huntington representative and get your problem diagnosed. Checking your account first provides useful troubleshooting details to share.

Persist in following up if your issue isn’t fully resolved on the first try. You depend on hassle-free bill pay, and First Merit/Huntington customer support should deliver that peace of mind. Don’t settle for unclear or unsatisfactory answers when it comes to your hard-earned money.

With the right approach and information handy, First Merit’s bill pay customer service team can get your online payments back on track quickly.