How to Contact Express for Bill Pay Support

As a Express credit card holder, you have the option to utilize Express Bill Pay to easily pay your credit card bill online. However, you may sometimes need to contact Express customer service for bill pay support. In this guide, I’ll cover the various Express bill pay phone numbers and contact options available.

Express Bill Pay Overview

Express Bill Pay allows you to

• Pay your Express credit card bill online 24/7
• Set up automatic recurring payments so you never miss a due date
• Receive payment and account balance alerts
• View payment history and track rewards points

It offers convenience and control for managing your Express credit card account, But issues can occasionally come up that require contacting customer service

Express Credit Card Bill Pay Phone Number

If you need help specifically related to paying your Express credit card bill online call the Express Bill Pay customer service line at

1-800-201-4955

This toll-free number connects you directly to the Express Bill Pay support team. They can assist with:

• Trouble logging into your account
• Errors or issues when making online payments
• Questions about your payment history or due date
• Resetting your online account password

Express Bill Pay agents are available by phone Monday – Saturday from 8am – 9pm Eastern Time. An automated system can also be accessed 24/7.

When you call, have your Express credit card account number ready for verification. Be prepared to answer security questions as well.

General Express Customer Service Number

For other Express credit card inquiries not related to the online bill pay system, call the general Express customer service line at:

1-888-397-1980

The agents at this number can help with:

• Account balance or statement questions
• Disputing fraudulent charges
• Reporting a lost or stolen card
• General account maintenance or changes

They are available by phone 7 days a week from 9am – 11pm Eastern Time.

Contact Express Bill Pay By Mail

You can also contact the Express Bill Pay team by physical mail at:

Express Bill Pay
PO Box 182273
Columbus, OH 43218-2273

Send correspondence to this address for issues like:

• Requesting a change of address on your account
• Asking billing-related questions and requesting written replies
• Sending payments by check if unable to pay online

Just make sure to include your full name, account number, and contact information in your letter.

Express Bill Pay Website Contact Form

For quick questions or issues, use the Express customer service contact form on their website at:

https://www.express.com/g/contact-us

This form allows you to select your topic and question. You’ll need to provide your email and contact number. An Express agent will then follow up with you directly.

The contact form is best for basic account inquiries rather than urgent support needs. Submitting an online request generates a ticket for their team to address in the order received.

Express Bill Pay FAQs

The Express Bill Pay website also includes an extensive FAQ section that may answer common questions about:

• Getting started with online bill pay
• Supported payment methods
• Recurring payment setup
• Paying the minimum due
• Account login and security

Review the FAQs first to see if they resolve your issue. The FAQ information can help you avoid waiting on hold to ask a simple question.

Get Express Bill Pay Support via Live Chat

Express offers real-time live chat support on their website. Look for the “Let’s Chat” button at the bottom corner of any page.

Chat allows you to instantly message an Express agent and get bill pay help through your web browser. They can answer questions, troubleshoot issues, and assist with payments.

Live chat is available 24/7 so you can access support anytime. However, chat responses may be slower during overnight hours compared to calling.

Set Up Automatic Payments

One final tip – setting up automatic recurring Express Bill Pay can help avoid many issues and the need to call for support.

With auto-pay, your full or minimum payment amount is deducted from your bank account each month automatically. This prevents late fees if you forget to pay manually.

Get Express Bill Pay Questions Answered