A Guide to Making a One-Time Payment on Your EWEB Bill Online

Paying your utility bills on time each month is an essential part of being a responsible homeowner or renter. However, we all occasionally forget or miss a payment for various reasons. Thankfully, with EWEB’s online bill pay system, catching up on a missed or forgotten bill is quick and easy. In this comprehensive guide, we’ll walk through everything you need to know about making a one-time EWEB bill payment online.

Overview of EWEB’s Online Bill Pay System

EWEB offers an online customer portal called MyAccount that allows customers to easily manage their account and pay bills. With MyAccount, you can view your monthly bills, see your payment history, update account information, set up recurring payments, and make one-time payments.

To use the online system, you’ll first need to create a MyAccount login if you don’t already have one. The registration process only takes a few minutes. All you’ll need is your EWEB account number, email address, and phone number.

Once you have a login, you can access your account dashboard by visiting www.eweb.org and clicking on “MyAccount” at the top of the page. This will take you to the login screen.

Benefits of Paying Online

There are many advantages to using EWEB’s online bill pay system:

It’s fast – Online payments post to your account almost instantly, whereas mailed payments can take days to process.
It’s convenient – You can pay from anywhere anytime using a computer or mobile device. No need to go to an office or dropbox.
Payment reminders – The online portal allows you to opt-in to receive bill notifications by email or text
Payment history – All of your payments are stored in the portal so you can look back at your history.
Secure – EWEB uses industry-standard encryption to keep your data safe.
Saves money – Avoid late fees by paying on time without delays.
Automatic payments – You can opt for recurring auto-payments if you prefer.

How to Make a One-Time Payment

Ready to make a payment on your EWEB bill online? Here are the simple steps:

Go to www.eweb.org and click on “MyAccount”
Enter your username and password and click “Log In”
On your account dashboard, click on “Pay My Bill”
Enter the payment amount under “Make a One-Time Payment”. This will default to the total amount due on your latest bill. You can change it if needed.
Select your payment method:
- Credit/debit card – Visa, MasterCard, Discover, American Express
- Checking account – enter your routing and account numbers
Click “Continue”
Verify that the payment amount and method are correct, then click “Submit Payment”
The payment will process and you’ll see a confirmation page. Your account dashboard will also update with the new payment information.

And that’s it! The full payment amount will be immediately credited to your account. Just a few clicks and your bill is paid.

Tips for Hassle-Free Online Payments

To ensure your EWEB online payments go smoothly each time, keep these tips in mind:

Double check amounts – Before submitting a payment, verify the amount is what you intended to pay. It’s easy to fat-finger a number and pay too little or too much.
Check statements – Log into your portal regularly to confirm payments were processed as expected.
Save payment info – Store your credit card or bank account in the portal to avoid re-entering it each time.
Receive alerts – Opt-in to payment notifications so you don’t miss bills.
Pay early – Don’t wait until the due date, as sometimes processing can be delayed close to the cutoff. Give yourself a buffer.
Contact support – If something doesn’t look right, don’t hesitate to call EWEB customer support for assistance.

Other Bill Pay Options from EWEB

Online payments are the fastest and most convenient way to pay your EWEB bill. However, the utility does offer some other payment channels if you prefer or need them:

By phone – Call 541-685-7000 to pay via automated phone system with a credit/debit card or checking account.
Drop box – Place check or money order payments in secure drop boxes at EWEB locations.
Mail – Send your payment in the envelope provided with your bill. Allow 5+ days for processing.
In person – Visit the EWEB office at 4200 Roosevelt Blvd in Eugene to pay by cash, check, money order or credit/debit card.
Walmart – Take your bill to any Walmart store to pay with cash or debit card. Payments process instantly.

No matter which option you choose, EWEB aims to make paying your utility bill as quick and convenient as possible. Online payments offer the greatest ease and efficiency. So next time you need to make a one-time payment, turn to EWEB’s MyAccount portal for the fastest service.

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Bill & Account FAQs

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FAQ

Why is EWEB so expensive?

As a customer-owned utility, EWEB does not earn a profit. The prices you pay are based on the costs to serve our community with safe, reliable water and electricity. We work hard to manage the expenses involved in delivering power and water, but those costs are going up and by all indications, will continue to do so.

Who provides electricity to Eugene, Oregon?

EWEB is a customer-owned public utility. We provide electric service to around 100,000 customers and water service to more than 60,000 customers in the Eugene area.

Who owns EWEB?

EWEB is owned by our customers and governed by an elected five-member Board of Commissioners. Four commissioners represent different geographic areas or “wards” and a fifth commissioner represents all EWEB customers in an at-large position.

How do I make a payment on EWEB?

Accurately entering the account number ensures your payment gets applied correctly. Choose whether to pay the full balance due, make a partial payment, or pay a custom amount. If unsure of your account balance, you can call EWEB customer service at 541-685-7000. Submit your debit/credit card information or checking account and routing numbers.

How does EWEB bill pay work?

EWEB’s online bill pay system makes submitting secure one-time payments quick and painless. Just have your account number handy and head to their website anytime to pay your electric and water bill like a guest. There’s no faster way to avoid late fees and ensure your payment processes immediately.

How do I pay my EWEB bill at Walmart?

Call 541-685-7000 and press option one. Have your EWEB account number ready. You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store. Payments made at Walmart will be applied to your EWEB account in real time. Payments made by check, money order, cashier’s check can be placed in an EWEB payment drop box:

How do I make a one-time utility bill payment?

EWEB allows customers to make one-time utility bill payments on their website without logging in or setting up an online account This guest payment option is ideal for To make a one-time payment, you’ll just need your EWEB account number and a debit/credit card or checking account information. The online process takes just minutes.

Where is my EWEB account number?

Your 10-digit EWEB account number is located at the top of your paper bill. Or you can get it immediately emailed through EWEB’s “bill ready” notification option. Accurately entering the account number ensures your payment gets applied correctly. Choose whether to pay the full balance due, make a partial payment, or pay a custom amount.

How do I contact EWEB customer service?

In-person customer service is available by appointment at Eugene’s City Hall, 500 East 4th Avenue (the former site of EWEB headquarters). To make an appointment, please call 541-685-7000. Learn more about the online customer portal. You can make an online payment with your Visa, Mastercard or checking account without registering or logging in.