Having access to clean, reliable water and sewer service is essential, and paying your Evansville Water Department (EWD) bill helps keep everything running smoothly. This comprehensive guide will walk you through reading and understanding your EWD bill, when payment is due, ways to pay, what to do if you can’t pay on time, and tips for lowering your bill.
Understanding Your EWD Bill
When you receive your monthly EWD bill, take a few minutes to review the key sections
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Account Information – Lists your EWD account number, service address, billing date, due date, total amount due and any past due balance. Compare to previous bills
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Service Period – Shows the service dates covered and total days in the billing cycle. Bills are issued monthly.
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Meter Readings – Your water meter reading at the start and end of the service period. Readings show consumption in gallons or cubic feet (CCF).
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Billing Summary – Breaks down current water and sewer charges, fees, taxes and adjustments. Monitor for accuracy.
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Water Usage History – Graph and table showing your monthly water consumption trends over the past year. Useful for tracking changes.
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Message Board – Important EWD notifications like maintenance updates, conservation tips and rate changes.
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Account History – Payment and adjustment details for the previous 12 months. Check for discrepancies.
Reviewing these key sections each month helps you understand your water usage and what you owe EWD for service. Reach out with any bill questions.
EWD Bill Due Dates
EWD bills are due 21 days after the billing date shown at the top of your statement. The exact due date is printed on each bill.
If the due date falls on a weekend or holiday, payment must be received the next business day to avoid penalties. Late fees are assessed on past due accounts.
Setting a monthly reminder on your calendar can ensure your water bill is paid on time every month. Missed payments risk disconnection, so pay by the due date.
Payment Options for EWD Bills
Evansville Water Department offers several ways to pay your water and sewer bill conveniently:
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Online – Pay via the customer portal 24/7 using credit/debit cards or e-check. Enroll in autopay.
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By Phone – Call (812) 436-7846 to pay through the automated phone system using a card.
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Mail – Send a check or money order to EWD at 1 NW Martin Luther King Jr. Blvd, Evansville, IN 47708. Allow 7-10 days for delivery.
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In Person – Visit the EWD service center at 1 NW MLK Jr. Blvd Monday-Friday 8am-5pm to pay by cash, check or card.
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Drop Box – Place your payment in the drop box at the parking lot exit of the service center after hours.
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Auto-draft – Have payments deducted automatically from your bank account each month through the customer portal.
Choose the most convenient option for you to pay on time and avoid late fees. EWD offers payment flexibility.
What to Do If You Can’t Pay on Time
If you’re unable to pay your EWD bill by the due date, contact customer service immediately to discuss arrangements and avoid service interruption.
We understand financial challenges happen unexpectedly. EWD can help keep your water on through options like:
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Payment Plan – Set up installment payments over several months. A down payment may be required.
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Payment Extension – Request a short due date extension if you need a little extra time.
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Bill Assistance – Apply for state, federal or local utility bill financial assistance programs if eligible.
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Leak Adjustment – Receive a one-time credit if a qualifying water leak on your side of the meter is repaired.
The sooner you contact EWD, the more options are available to avoid disruption to your water/sewer service. Let us know if you anticipate difficulty paying a bill. Our goal is keeping your water on during financial hardship.
Lowering Your EWD Bill
If your water and sewer bills seem higher than expected, there are ways to reduce your monthly charges:
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Check for leaks and fix any dripping faucets, showerheads or toilets to avoid wasted water usage.
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Install low-flow aerators on faucets and showerheads to conserve water.
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Only run full loads in the washing machine and dishwasher to maximize efficiency.
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Take shorter showers to reduce water and hot water heater usage.
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Turn off the faucet while brushing teeth, shaving, washing dishes, etc.
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Adjust sprinkler timers seasonally and check systems for leaks and overspray.
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Replace old plumbing fixtures and appliances with new water-efficient models.
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Monitor usage through the online customer portal and track changes.
With a few adjustments around your home, you can reduce your monthly water consumption and sewer charges. Contact EWD for additional conservation tips and programs.
Resources for EWD Customers
EWD offers many helpful resources to provide excellent service and assist customers:
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Online Account Access – Review bills, make payments and monitor usage 24/7 through the customer portal.
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Bill Assistance Programs – Details on qualifications and how to apply for financial utility assistance.
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Rates Information – Current EWD water, sewer and stormwater rates explained.
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Service Policies – Details on EWD service rules, metering, billing, payments and disconnection procedures.
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Conservation Tips – Ways to reduce your water usage and monthly EWD bills.
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Contact Information – Available by phone Monday-Friday 8am-5pm at (812) 436-7846 or email us anytime.
EWD is committed to delivering safe, reliable water services to the Evansville community. Please reach out with any questions about your account!
Key Takeaways for Paying Your EWD Bill
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Carefully review your water and sewer bill each month to understand the fees owed.
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Payment must be received within 21 days of the billing date to avoid late penalties.
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Pay online, by phone, mail, in person or with auto-draft. Multiple options fit any schedule.
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Contact EWD immediately if unable to pay on time to discuss arrangements.
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Monitor usage and make adjustments to detect leaks and reduce monthly charges.
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Access your account online anytime and use EWD resources for bill help and conservation tips.
Understanding EWD billing and payment processes makes managing your water services quick and easy. Our customer service team is always available to answer questions and ensure your complete satisfaction.
Account & Billing
There are several ways you can pay your bill electronically that are simple, convenient and will save you time and money on postage and extra charges. Set up automatic scheduled payments and never receive a late fee. Go paperless with online billing or e-billing and save money on postage. Use the MyWater EWSU app to pay your bill anytime, anywhere on your smart device.
Other options for making a payment include using bill pay kiosks, pay stations, walk-in payment and by phone and mail.
Customers with a financial need can set up payment arrangements or apply for utility assistance. See below for more details.
For questions about making a payment, please visit ewsu.com/Contact or call 812-436-7846 Monday through Friday from 7:30 a.m. to 4:00 p.m.
Payments are due on the date posted on your bill. If you make a payment before 4:00 p.m., it will be posted to your account the next business day. Payments made after 4:00 p.m. will be posted to your account in two business days.
Evansville Water and Sewer Utility Bill Pay Kiosk
FAQ
What is the phone number for Evansville water and sewer pay bill?
How do I pay my water bill online in Houston?
Where can I pay my Fort Worth water bill in person?
How do I pay my Evansville Water & Sewer Utility bill?
Each month, you will receive an email from First Billing with your Evansville Water and Sewer Utility statement attached. When you receive your statement, sign in to pay through your MyWater account or call the phone number provided to make a payment over the phone. Make a one-time payment online. Enter your account number and zip code.
What is the Evansville Water & Sewer Utility?
Building higher standards to better our communities. The Evansville Water and Sewer Utility provides the community high-quality water and sewer service and is committed to finding new and better ways to manage the land, water, and systems we all rely on.
Where can I pay my utility bill in Evansville & Newburgh?
You can pay your bill in person at any Old National Bank location in Evansville or Newburgh. The service is available in the lobby or drive-thru during regular banking hours. Another easy way to pay your bill with cash, check or credit card is by using one of the Utility’s bill payment kiosks.
How do I get utility assistance in Evansville?
If you qualify, you may receive one-time assistance every 12 months up to $250. For more information, contact the Community Action Program of Evansville at 812-492-3941. Customers with a financial need may apply for utility assistance from local social service agencies and church organizations.
How do I pay a parking citation in Evansville?
Evansville Municipal Court Payments by credit, debit or e-check can be made with the link below, using jurisdictional code 6845. Click here to pay Court Fees Parking Citations can be paid in person at the Evansville Police Department, or you can pay online at the link below.
How do I pay my water ewsu Bill?
Use the MyWater EWSU app to pay your bill anytime, anywhere on your smart device. Other options for making a payment include using bill pay kiosks, pay stations, walk-in payment and by phone and mail. Customers with a financial need can set up payment arrangements or apply for utility assistance. See below for more details.