A Guide to Paying Your Erie Water Works Bill

Having access to clean, reliable water in your home is a necessity The city of Erie provides water service through Erie Water Works. Read on for a complete guide to paying your Erie Water Works bill so you can keep your water flowing

Overview of Erie Water Works

Erie Water Works is the public water utility that serves over 60,000 residential, commercial, and industrial customers in the city of Erie, PA. They are responsible for:

• Treating and delivering drinking water
• Maintaining water mains and pipes
• Installing and repairing water meters
• Billing and collecting payments

Erie Water Works is owned by the city but operates as an independent authority They work to deliver quality water service at fair rates to the Erie community

As a customer, you receive monthly water bills from Erie Water Works and are responsible for paying them by the due date. Failing to pay your bill can lead to late fees, collections, and even water service shut-offs. So paying on time is essential.

Convenient Ways to Pay Your Erie Water Works Bill

Erie Water Works offers several convenient payment options to fit any schedule or preference

Pay by Mail

Mail your payment to:

Erie Water Works
P.O. Box 4170
Woburn, MA 01888-4170

Be sure to allow 7-10 days for your mailed payment to reach them and be processed.

Pay Online

The quickest way to pay is online through Erie Water Works Customer Portal. You can pay by e-check or debit/credit card. Your account may take 24-72 hours to reflect the payment.

Pay by Phone

Call 855-907-3211 to make automated payments by debit/credit card. This toll-free number is available 24/7.

Pay in Person

Visit the Erie Water Works office at 340 West Bayfront Parkway to pay by cash, check, or card. The office is open Monday-Friday from 8 AM to 4:30 PM.

You can also drop off check or money order payments in the secure drop boxes outside the office 24/7.

Pay Automatically

Sign up for auto-pay to have payments automatically debited from your bank account each month. This ensures you never miss a payment.

Pay by Text

In the future, Erie Water Works plans to offer text payments. Check their website for updates on when this option becomes available.

No matter how you prefer to pay, Erie Water Works offers a convenient billing and payment solution.

Payment Deadlines and Late Fees

Erie Water Works bills monthly for water service. Payment is due by the date printed on your paper or electronic bill – usually around the 20th of each month.

If payment is not received on time, a penalty of 1.5% is added to the unpaid balance. Failure to pay for multiple months can lead to collections, water service disruption, and additional fees to restore your service.

So pay on time every month to avoid penalties. Contact customer service immediately if you expect to miss a payment so alternate arrangements can be made.

Understanding Your Water Bill Charges

Your Erie Water Works bill charges for:

• Water usage – Based on the water usage amount measured by your home’s water meter each month. Rates are tiered, so the more water used, the higher the rate per unit.

• Service fee – A flat monthly fee that covers water service and system maintenance costs.

• Sewer – Fee for sewage treatment services. Based on your water usage.

• Recycling – Monthly recycling collection fee.

• Stormwater – Fee to maintain storm drains and sewers. Based on your property type.

• Miscellaneous fees – Other occasional fees like late payment penalties.

Review your bill closely each month to understand what you are being charged for. Contact customer service if you have any fee questions.

Getting Help from Customer Service

Erie Water Works provides excellent customer service to help with all your billing and payment needs:

By phone: Call 814-870-8000 and select option 1 for billing and payments support. Available Monday-Friday 8 AM – 5 PM.

Online: Submit questions or requests through the Customer Inquiry Form.

In person: Visit the office at 340 West Bayfront Parkway. Monday-Friday 8 AM – 4:30 PM.

If you are struggling to pay your bill, customer service can explain payment plan and financial assistance options so you maintain uninterrupted water service. They can also help investigate and resolve any billing disputes.

Avoiding Water Shut-offs with Payment Assistance

If you cannot afford to pay your water bill, take action right away to avoid service disruption:

• Contact customer service to set up a flexible payment plan that works for your budget. Consistently making payments shows you are making an effort.

• Apply for financial assistance like the Low Income Household Water Assistance Program which provides bill payment assistance.

• Contact United Way who partners with Erie Water Works to provide emergency bill payment for qualifying hardships.

• Apply for the Senior Citizen Discount to receive 30% off water service for low income seniors.

Erie Water Works aims to keep your water flowing. By proactively communicating and exploring assistance options, you can avoid shut-offs due to non-payment.

Paying Your Water Bill Ensures Reliable Service

Clean water on demand is something we often take for granted. Yet developing and maintaining a water system requires significant resources and infrastructure. By paying your Erie Water Works bill fully and on time, you support their efforts to deliver safe, reliable water to your tap 24/7. Take advantage of the variety of convenient payment options to keep your account in good standing.