How to Pay Your Erie County Sewer and Water Bill

Erie County provides essential wastewater treatment and drinking water services to residents and businesses. To keep these utilities operating, customers must pay their monthly sewer and water bills on time. This article will explain your Erie County utility bill and the ways to pay it.

Locate Your Account Number

The first step is finding your unique Erie County utility account number located on the top of your paper bill or email statement It is typically an 8-10 digit number preceded by “ACCT” or “ACCOUNT #” Having this handy will allow quick bill payment.

You’ll also need your 4-5 digit PIN printed below the account number to register for online account access

Understand Your Utility Bill

When you receive your Erie County utility bill each month it is important to understand what the charges are for

• Service period: The dates the billing period covers, typically 30 days.

• Current charges: Your sewer and water usage charges for the service period. Based on actual or estimated meter readings.

• ** misc service fees:** Any special fees such as late fees from previous months.

• Account balance: Sum of current charges plus any prior balance.

• Amount due: Total payment due by the due date to avoid penalties.

• Due date: Date full payment must be received to avoid late fees.

Compare your usage to previous billing periods to detect unusually high usage which could indicate leaks or other issues. Contact Erie County Utility Billing with any bill clarification needed.

Pay Online

The fastest and most convenient way to pay your Erie County utility bill is online through AuthorityPay. You can make secure online payments 24/7 using your checking/savings account or major credit/debit cards for a small fee.

To pay online:

• Go to https://eriecodoes.authoritypay.com

• Click “Pay Your Bill” and enter your account number and 4-digit PIN

• Select whether you want to make a one-time payment or recurring automatic payments

• Enter your payment information and submit

Online payments are processed immediately, so you have peace of mind your bill is paid. You can also view payment history and sign up for paperless billing.

Pay by Phone

Call 1-855-748-7435 to pay your Erie County utility bill over the phone 24/7 using the automated payment system. You will need your account number and PIN.

Phone payments can be made by electronic check from your checking/savings account or by major credit/debit cards for a small service fee.

Pay by Mail

Mailing in a payment is an easy option. Simply write your account number on a check or money order payable to Erie County Utility Billing and mail to:

Erie County Utility Billing
PO Box 779
Huron, OH 44839

Be sure to allow 5 business days for mailed payments to avoid late fees. Cash cannot be accepted by mail.

Pay In Person

You can pay your utility bill in-person at the Erie County Service Center:

Address: 2900 Columbus Ave, Sandusky, OH 44870

Hours: Monday-Friday from 8am-4:30pm

In-person payments can be made by cash, check, money order or credit/debit card.

Automatic Bill Payment

For hassle-free bill payment, sign up for automatic monthly bank drafts or credit/debit card charges. This automatically pays your bill from your checking/savings account or card on the due date each month.

To enroll, download the auto-pay authorization form from the Erie County website and submit it by mail with a voided check if using your bank account. You’ll still receive a monthly bill for your records.

Avoid Late Fees

Pay your Erie County utility bill by the due date each month to avoid costly late payment penalties:

• A 10% late fee is charged if payment is not received by the due date.

• If a past due balance remains after 25 days, a shutoff notice is sent.

• Service may be disconnected if the account is still delinquent after the shutoff date.

• A $50 fee is charged to restore service after disconnection.

Contact Customer Service immediately if you are struggling to pay on time to avoid service interruption. Payment plans may be available.

Account Management Online

The Erie County utility billing website allows you to manage your account online at your convenience:

• View or print copies of your monthly bills and payment history

• Make one-time payments or set up recurring automatic payments

• Change contact information and enrollment in paperless billing

• Monitor your usage and charges

• Request reminders to be sent if a bill is past due

Renter Accounts

Renters responsible for paying the water/sewer bill should verify billing details with the landlord:

• Confirm if the account is in the renter’s name or the landlord’s name

• Get clarity on exactly which utilities you must pay directly

• Have access to account information needed for payment

• Understand billing policies and late fees outlined in your lease

Communicate immediately with the landlord regarding any account issues like high usage.

Financial Assistance

If you are having trouble paying your utility bill, customer service can explain potential financial assistance options based on eligibility, such as:

• Payment arrangements spread over several months

• State and federal low-income home energy assistance programs

• Local church and non-profit utility assistance funds

Let us know right away if you are struggling financially so we can help avoid service interruptions.

Reliable water/sewer services are vital for every home and business. Paying your Erie County utility bill fully and on time every month ensures uninterrupted service. Contact Customer Service with any questions about your account or billing details.