Paying your EPB fiber optics bill online is a fast, easy and secure way to keep your services active. EPB offers several options for paying your bill digitally so you don’t have to worry about mailing payments or missing due dates. In this article, we’ll walk through everything you need to know about paying your EPB fiber bill online.
Getting Started with EPB Online Account Access
The first step to paying your EPB fiber bill online is setting up access to your account on the EPB website
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Go to epb.com and click on “Pay Bill” at the top right. This will take you to the log in page.
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If you don’t already have an online account, you’ll need to click “Register” and provide some basic information like your account number, name, email address and phone number.
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Once your account is created, you can log in anytime to view your bill, make payments, set up autopay and manage account settings.
Having an online account makes the entire payment process quick and easy each month.
Payment Options for EPB Fiber Customers
EPB offers three main options for paying your fiber optics bill online:
Pay Now
The “Pay Now” option allows you to make a one-time payment on your account.
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After logging in, click on “Pay Bill” and select the account you want to pay.
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Enter the payment amount and submit.
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Payments can be made directly from a bank account or with a debit/credit card.
The “Pay Now” method is best for customers who want to manually pay their bill each month.
AutoPay
AutoPay is EPB’s automatic payment program. With AutoPay:
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Your monthly payment is automatically deducted from your bank account on the due date.
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You don’t have to remember to pay each month – it’s all done for you.
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No late fees as long as you have enough funds in your account.
Enrolling in AutoPay provides a hassle-free way to pay your bill on time every month.
Pay by Phone
You can also pay your EPB bill over the phone using EPB’s automated phone system:
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Call 423-648-1372 and select the billing option.
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Enter your 10-digit account number and follow the prompts.
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Make a payment easily with your debit/credit card or checking account.
Paying by phone is quick and convenient when you’re on the go or don’t have computer access.
Payment History and Account Management
When you log into your EPB account online, you have full visibility over your payment history and account details. You can:
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View past bills and payments made.
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See current account balance and next bill estimate.
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Set up paperless billing and go green.
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Update your payment method or billing address.
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And more!
Having an online account makes managing your fiber services much easier overall.
EPB Bill Pay Security
Paying your EPB bill online is secure thanks to encryption technology and security protocols. When you enter payment info, it is transmitted safely to EPB’s secure payment processor.
Other security features include:
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HTTPS secure login pages.
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Tokenization so EPB servers never see your full card number.
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Ability to remove saved payment methods at any time.
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Email notifications for account changes or payment confirmations.
You can feel fully confident that your data is safe when paying online.
Get Support for EPB Bill Pay
If you ever have questions or issues with paying your EPB fiber bill online, customer support is available:
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By phone at 423-648-1372 from 7AM to 7PM Monday to Friday.
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Through online chat on the EPB website during business hours.
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At EPB locations in Chattanooga, TN if you prefer in-person assistance.
The friendly EPB support team is ready to help with any bill pay issues or account management needs.
Convenience of Online Bill Pay
Paying your EPB fiber optics bill online through the account portal, AutoPay or pay by phone provides a simple, fast and secure way to keep your services active. Sign up for an online account to gain full control over bill payment and account management. With just a few clicks each month, online bill pay makes life a little easier.
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FAQ
How do I contact EPB fiber optics?
Where can I find my EPB?
What is EPB fiber optics?
How do I pay my EPB Fiber Optics bill online?
Existing customers can contact EPB customer support to get access. Once your account is created, you can log in to the customer portal using your email or phone number and password. Here’s where you’ll find all your account details and billing options. Follow these simple steps to pay your EPB fiber optics bill through the online portal 1.
How do I register for EPB Fiber Optics?
Type in your EPB Fiber Optics account number and CPNI/Account Passcode. You can find your account number on your bill, or call us at 423-648-1372. After completing registration, you’ll receive a confirmation email. Does EPB offer paperless billing?
How do I pay my fiber optics bill online?
EPB makes it simple and straightforward to pay your fiber optics bill online through their customer portal or mobile app. With just a few clicks, you can securely view your balance, review statement history, set up autopay, and submit payments. Ditch the paper bills and avoid late fees by enrolling in paperless billing and autopay.
How does EPB autopay work?
With autopay, your EPB fiber optics bill is paid automatically each month on the due date using your payment method on file. This ensures you never miss a payment. To enroll, just select the “Enroll for Autopay” option when making an online payment. You can cancel or change this anytime through your account.
Is EPB launching a new online payment portal?
EPB has launched a new online payment portal as part of its continuing effort to deliver greater flexibility and convenience.
Does EPB offer paperless billing?
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372. Why is my energy bill so high?