How to Pay Your Empire Electric Bill Over the Phone

Paying your monthly electric bill to Empire Electric Association (EEA) is quick and easy with multiple options, including paying by phone. As a member-owned electric cooperative serving over 21,000 accounts in southwest Colorado, EEA aims to provide affordable and reliable electric service. Making on-time bill payments each month is an important responsibility as an EEA member. This article will explain how to pay your EEA electric bill conveniently over the phone.

Empire Electric Bill Pay Phone Number

The toll-free phone number for EEA customers to pay electric bills is

833-923-1409

This automated pay-by-phone system is available 24/7 for your convenience

To pay by phone, you will need:

• Your EEA account number (found on your bill)
• Debit/credit card or bank account information

There are no extra fees for paying by phone.

Steps to Pay Your EEA Bill by Phone

Follow these simple steps to pay your electric bill over the phone:

1. Call 833-923-1409 from the phone number listed on your EEA account.

2. Enter your 10-digit EEA account number when prompted.

3. Select whether you want to pay with a debit/credit card or bank account.

4. For card payments, enter your card number, expiration date, and CVV security code.

5. For bank account payments, enter your routing and account numbers.

6. Follow prompts to enter payment amount and submit.

7. Receive a confirmation number for your records.

The payment will immediately post to your EEA account.

What Information is Needed to Pay by Phone?

Have these items ready before you call to pay your EEA bill by phone:

• EEA account number – The 10-digit number printed on your monthly bill.

• Service address – The address where your EEA electric service is active.

• Payment amount – The total amount due on your most recent bill.

• Debit/credit card – The 16-digit card number, expiration date, and CVV code.

• Bank account – The routing and account numbers if paying from a checking or savings account.

• Phone number – The phone number associated with your EEA account.

Having this information ready will allow the automated system to quickly process your payment over the phone.

Phone Payment Tips for EEA Customers

Follow these tips for successfully paying your EEA electric bill by phone:

• Call from the phone number on your EEA account for faster account access.

• Pay early in the day to avoid long wait times during peak hours.

• Save the phone number in your contacts for easier future payments.

• Double check account and card numbers entered to avoid errors.

• Make note of your confirmation number as proof of payment.

• Contact EEA if your payment doesn’t process correctly or post to your account.

• Set payment reminders to avoid late fees.

• Update your phone number with EEA whenever it changes.

• Use this option to make quick, one-time payments rather than recurring.

Paying by phone is a convenient, hassle-free way for EEA members to pay electric bills from home in just minutes.

Other Ways to Pay Your EEA Bill

In addition to phone payments, EEA offers members these other convenient payment options:

• Online – Pay at eea.smarthub.coop 24/7 using debit/credit card or e-check.

• EEA Mobile App – Download the app to pay on your smartphone.

• Drive-thru Kiosk – Visit the kiosk at EEA’s Cortez office.

• By Mail – Mail check/money order payments to PO Box K, Cortez, CO 81321.

• In Person – Pay at the EEA Cortez office Monday – Thursday, 7:30 am – 5:30 pm.

• AutoPay – Sign up to automatically pay from your bank account each month.

Learn more about payment options at www.eea.coop/account/payment-options-and-assistance.

Payment Arrangements for EEA Bills

If you are struggling to pay your EEA bill in full, call 970-565-4444 to set up a payment plan. Payment arrangements allow you to pay off your outstanding balance in installments over time. Arrangements can help avoid disconnection of service, but a down payment is required.

EEA also offers energy assistance programs and budget billing to help members manage electric bills. Learn more at www.eea.coop/account/payment-options-and-assistance.

Avoid Late Fees on EEA Bills

To avoid late fees when paying your EEA electric bill:

• Pay the total amount due by the due date each month. Bills are due upon receipt.

• If paying by mail, allow 7-10 days for delivery to ensure on-time payment.

• If paying online or by phone, submit payment by 5:00 pm MT on the due date.

• Contact EEA immediately if you need to set up a payment plan for the balance.

• Enroll in autopay or billing reminders to prevent forgetting due dates.

• Update your contact information with EEA so you receive bills.

Paying your EEA bill by the due date is an important responsibility as an electric co-op member. Follow the steps in this article to pay quickly and easily by phone. Contact EEA if you have any questions about payment options or your electric account.