How to Pay Your Bill to Emerald Coast Utilities Authority

The Emerald Coast Utilities Authority (ECUA) provides water, sewer, and sanitation services to residents of Escambia County and parts of Santa Rosa County, Florida Paying your ECUA bill is essential to avoid service interruptions In this guide, we’ll review the payment options, fees, and tips for easily paying your ECUA bill on time each month.

Overview of ECUA Billing

ECUA bills residents monthly for water, sewer, trash collection and other municipal services. Bills are typically sent by the 10th of each month and payments are due by the 28th.

The ECUA website to view billing info and make payments is https //ecuaflgov/my-bill, You can also call 850-476-0480 for customer service,

Ways to Pay Your ECUA Bill

ECUA offers several convenient payment options:

Pay Online

The easiest way for most customers is to pay online through ECUA’s bill pay system at https://ecua.fl.gov/my-bill. You can pay by credit/debit card or electronic check. A 2.9% processing fee applies to card payments.

One-time or recurring payments can be set up. You’ll need your ECUA account number to log in which is on your monthly bill.

Pay by Phone

Call 850-512-1548 anytime to pay your ECUA bill by phone. Have your account number ready and pay by credit/debit card. Processing fees apply.

Pay by Mail

Send a check or money order to:

ECUA
PO Box 18870
Pensacola, FL 32523-8870

Allow 5 business days for mailed payments. Do not mail cash.

Pay In Person

Pay at ECUA’s office at 9255 Sturdevant St in Pensacola Monday-Friday 8:30am-5pm. Drive-thru service is available. Pay by cash, check, or card.

Bank Bill Pay

Set up recurring bill pay through your bank to automatically mail a check to ECUA each month. Send payments 1 week before your due date to ensure on-time payment.

Pre-Authorized Checking

Authorize automatic withdrawal from your bank account each month to pay your ECUA bill. Complete the PAC form on their website and provide a voided check.

Budget Billing

Pay a fixed amount each month based on your previous annual usage. Your account is reviewed and settled up annually.

Tips for Paying Your ECUA Bill

Follow these tips when paying your ECUA bill:

  • Review your new bill right away so you know the amount due and due date.

  • Pay online or via bill pay 3-5 days before the due date to ensure on-time payment.

  • Have your ECUA account number handy to log into online bill pay or pay by phone.

  • Contact ECUA immediately if your bill seems unusually high to check for leaks or billing errors.

  • Sign up for paperless billing and text notifications to avoid missing a payment.

  • Update your contact information so ECUA can reach you about any account issues.

  • Ask about payment plans if you are struggling to pay each month. Shutoffs can often be avoided.

What If You Can’t Pay Your Bill?

If you are unable to pay your ECUA bill in full by the due date, take action right away:

  • Call ECUA at 850-476-0480 to request an extension or alternate due date. Explain your situation.

  • Inquire about budget billing or payment plans to pay monthly installments over time.

  • Look into bill pay assistance programs you may qualify for based on age, disability, income level, etc.

  • Set up automatic monthly payments to avoid future late payments.

Ignoring an overdue utility bill can lead to late fees, interest charges and service shutoffs. Contact ECUA immediately if you anticipate any issues paying your bill.

Let Us Know If You Have Any Other Questions!

Emerald Coast Utility Authority Bill Pay

ECUA CAC Meeting – 12/03/2024

FAQ

Where can I pay my ECUA bill in person?

Pay in Person: At ECUA: Pay your bill, apply for new service, transfer your service, and make deposits in person at the ECUA Customer Service office located in the Ellyson Industrial Park at 9255 Sturdevant St. Pensacola, FL 32514. Drive-thru service is available for your convenience.

What does ecua stand for?

On June 29, 2004, ECUA’s name was officially changed to Emerald Coast Utilities Authority.

Who provides water in Pensacola?

The ECUA provides water, wastewater, and sanitation services to Escambia County and the City of Pensacola. It was originally created to own, manage, finance, promote, improve and expand the water and wastewater systems of Escambia County and the City of Pensacola.

What is Emerald Coast Utilities Authority?

Welcome to Emerald Coast Utilities Authority. This service offers up-to-date, online views of customer utility accounts, while also providing several convenient payment options. From the comfort of home, citizens can review pertinent information such as payment history, pending payments, and account status.

How do I make a payment with Emerald Coast Utilities Authority?

As an Emerald Coast Utilities Authority customer, you are invited to use our PAC to make your payments the easy, hassle-free way. Just complete the authorization agreement (a copy is available for download at right). Please complete the form, attach a voided check, and return it with your next payment or deliver it to our Customer Service location.

Can I pay my Ecua bill online?

For Emerald Coast Utilities Authority (ECUA) customers in Escambia County, Florida, paying your Ecua bill online is a quick and easy way to stay on top of your payments. In this comprehensive guide, we’ll walk through the process of setting up an online account with Ecua and making an online payment.

Why should I pay my Ecua bill in person?

Paying in person gives you the benefit of immediate payment processing and speaking with customer service for any account needs. For ultimate convenience, ECUA offers a Pre-Authorized Checking (PAC) program to deduct your bill directly from your bank account each month. To enroll in automatic payments:

How do I make a recurring payment with Ecua?

ECUA customers can make recurring or one-time payments through InfoSend via the Internet or phone. Payments can be made by ACH, credit card, or debit card with a Visa, Master Card, American Express, or Discover logo. It’s easy and convenient — no more checks to write, no envelopes to mail, and no postage to pay!

How much does Ecua cost?

ECUA customers have the option of making a payment through KUBRA/EZ Pay via the internet or by phone. For a minimal charge by the third-party service provider ($1.45), this option allows for the convenience of making payments on an ECUA bill up to $500.00.

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