Paying your water bill on time every month is essential to avoiding service disruptions. For residents of El Paso, Texas, knowing all your options for paying your El Paso Water utility bill can ensure seamless and headache-free payment. This guide covers everything you need to know about paying your El Paso Water bill conveniently and on time.
Overview of El Paso Water Billing
El Paso Water provides water and wastewater services to around 730,000 people in the El Paso area. They bill monthly for usage, with bills being mailed out around the 1st of each month.
Payment is due by the 16th of the month to avoid late fees If not paid by the 26th, a disruption notice is sent and services may be disconnected if still unpaid by the 4th of the following month Reconnection fees apply to resume service after disconnection.
To avoid these penalties and keep water flowing, customers must pay their water bill in full each month by the due date. El Paso Water offers multiple ways to pay to make it as easy as possible.
Pay Online
The quickest and most convenient way for most customers to pay their El Paso Water bill is online through the utility’s self-service web portal Here are the key steps
- Visit www.epwater.org and click on “Pay My Bill”
- Login to your account or create an account if first time user
- Select payment amount and method
- Enter payment details and submit
Online payments can be made by debit/credit card or electronic check. They post instantly, keeping your account current. You can also setup recurring auto-pay to have payments processed automatically each month.
Pay by Phone
For those who prefer to pay their bill over the phone, El Paso Water offers pay-by-phone services in English and Spanish:
- Call (915) 594-5500 and select your language
- Select option 1 for Billing then 1 again to make a payment
- Have your account number ready to check balance
- Enter payment information for one-time payment
Phone payments can be made by debit/credit card or electronic check and post within an hour.
Pay by Mail
Customers can also mail in a payment to:
El Paso Water
PO Box 511
El Paso, TX 79961
Be sure to include your account number on the check or money order and allow 1-2 business days for mailed payments to process.
Pay in Person
For cash payments or money orders, head to one of El Paso Water’s authorized payment locations:
- 7 convenience stores – Fast pay cash payments
- 5 grocery stores – Albertsons, Walmart, Sam’s Club
- 200+ retailers – Dollar General, Family Dollar, CVS, Walgreens
Find pay locations near you by visiting El Paso Water’s website and entering your zip code. Cash payments post instantly.
Manage Your Account Online
Signing up for an online account makes managing your El Paso Water bill easy. You can:
- Check your balance
- View billing history
- Make a payment
- Set up auto-pay
- Update account information
- Monitor water usage
- And more!
Accessing your account online ensures you always know where you stand with your water bill and can quickly address any issues.
Avoid Late Fees
To avoid late fees on your El Paso Water utility bill:
- Pay by the due date of the 16th
- Setup auto-pay or recurring payments
- Sign up for bill reminders via email or text
- Monitor your account usage and balance online
Review all your payment options and take advantage of the convenience of online and phone payments to stay on top of your bill.
Get Payment Assistance
If you are struggling to pay your El Paso Water bill, customer assistance programs are available, including:
- Payment plans – Arrange installments for past due balance
- Bill discount program – Up to 30% discount for qualifying low-income households
- LIHEAP aid – Federally funded assistance grants
Contact El Paso Water at (915) 594-5500 to learn more about bill help for which you may qualify. Never ignore or avoid an overdue water bill—customer service staff are available to help you find solutions.
Summary
Paying your monthly water bill to El Paso Water is fast and hassle-free when you use one of their many payment options:
- Online via account portal
- Phone automated system
- Mail-in check or money order
- Cash at authorized pay locations
- Recurring auto-pay setup
Monitor your usage and balance online and pay on time to avoid penalties. Seek assistance if you fall behind. Keeping your account current ensures continuous water service.
El Paso Water budget proposed, increase in bill a possibility
Who provides El Paso water electronic billing & payment services?
Enroll Now! El Paso Water Electronic Billing and Payment services are provided by CheckFree Corp. If you are experiencing any problems with this service, please contact CheckFree Customer Care at 1-800-564-9184. They are open 24 hours a day, seven days a week.
How do I make a payment at El Paso water?
You can create a new account on the El Paso Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I pay my El Paso Electric Bill?
For information on how to read your bill, dispute a cost or find additional payment options, click here. An easy and convenient way to make payments using El Paso Electric’s web self-service website. A service fee of $1.95 will be applied to all payments made. Click here to learn more.
How can I access my El Paso Water account?
El Paso Water’s My Account is a new, user-friendly, online service that allows you to pay your bill with no fees and manage many other aspects of your account, including requesting an extension, monitoring high water use, and starting/stopping service.
How do I make a one-time payment in El Paso?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment. When you move to a new home in El Paso, you’ll most likely already have running water, but you’ll still need to set up water service with the El Paso Water.
What does El Paso water utilities do?
El Paso Water Utilities, headquartered in El Paso, Texas, is a public utility that provides water, wastewater, and stormwater services to the city of El Paso and surrounding areas. The utility’s services include water treatment and distribution, wastewater collection and treatment, and stormwater management.