As a leading academic medical center in Western New York, ECMC likely provides some of your healthcare services. This means you periodically receive medical bills that must be paid promptly. Thankfully, ECMC offers an easy online bill pay system to view and pay your ECMC bills digitally. This comprehensive guide will walk through the entire process.
Accessing Your ECMC Bill Online
ECMC has an online patient portal allowing 24/7 access to your medical bills and account information. To log in and view your bill:
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Go to www.ecmc.edu and click on “Patients and Visitors”
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Select “Billing and Insurance” from the menu
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Click on “Pay Your Bill Online”
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Enter your account number and 4-digit security PIN
Your account number is on printed ECMC bills Contact their billing department if you need your PIN
Once logged in you can view current bills account history, make payments, set up payment plans, and manage notifications.
Understanding Your ECMC Bill
Medical bills can be confusing with complex codes and charges. When viewing your ECMC bill online, key details include:
- Date of medical service
- Description of services/procedures performed
- Itemized list of charges
- Doctor who performed or ordered services
- Amount covered by insurance, if applicable
- Patient responsibility amount owed
Carefully review charges to ensure accuracy. Some tips:
- Compare to your Personal Summary Report given at discharge
- Verify treatment/doctor info is correct
- Confirm insurance was billed if applicable
- Check for duplicate charges
Contact ECMC Billing with any discrepancies before paying your bill. You can also request an itemized bill for more detail.
Paying Your ECMC Bill Online
Once you’ve verified your bill, ECMC offers a few ways to pay it online:
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Credit/Debit Card – Visa, MasterCard, Discover, and American Express cards are accepted for a 2.75% convenience fee.
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Bank Account – Securely pay from a checking or savings account for no additional fee.
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Mail – Send a check or money order to the address on your printed bill.
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In-Person – Pay at the Cashier’s Office in the ECMC Main Lobby.
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Payment Plan – Qualified patients can enroll in a monthly payment plan.
After paying, your bill is marked paid and you can print or download a receipt. ECMC also offers financial counselors to assist patients struggling to pay medical bills.
Setting Up a Payment Plan
If you can’t pay your ECMC bill in full, request a payment plan to split the balance into affordable monthly payments. You determine the payment amount and number of months. Interest may apply depending on the balance owed.
Payment plans allow you to pay off large medical bills over 6, 12, 18 or 24 months. Enroll through your ECMC online account or contact billing services. Make sure to pay the monthly amount on time to avoid penalties.
Managing Your ECMC Account
Your ECMC online account makes managing medical bills easy. Be sure to:
- Go paperless by opting into e-bills only
- Store insurance information for automatic submission
- Setup email or text alerts for new bills, due dates, etc.
- Review statements summarizing account activity
- Keep contact info up-to-date for proper billing
Actively using your ECMC account provides convenience, organization, and billing reminders in one place.
Financial Assistance for ECMC Bills
If paying your ECMC medical bills poses a financial hardship, assistance options may be available, including:
- Charity care discounts based on income
- Medicaid and other government programs
- Uninsured patient discounts
- Extended payment plans
- Legal advisors for debt relief options
ECMC wants to help patients gain access to medical care. Speak with a financial counselor to pursue potential bill assistance if needed.
Contact ECMC Billing Customer Service
ECMC’s billing specialists are available to answer any questions and resolve issues:
Phone: Call 716-898-1977
Email: [email protected]
Address:
ECMC Billing Services
462 Grider Street
Buffalo, NY 14215
Discuss charges, insurance concerns, payment plans, financial help and any other billing needs. ECMC strives to provide a positive billing experience.
Additional ECMC Bill Pay Tips
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Provide accurate insurance info upfront to maximize coverage
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Ask for price estimates before treatment when possible
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Watch for multiple bills if seen by various doctors
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Request an itemized bill if charges seem unclear
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Act quickly on bills to avoid late fees or interest
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Save all bills, statements, and receipts for taxes
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Notify ECMC if your address changes for proper billing
Staying organized and communicating with ECMC makes medical bill payment hassle-free.
The Bottom Line
Thanks to the secure online bill pay system, you can easily view and pay your ECMC medical bills digitally 24/7. Whether splitting payment across multiple months or enrolling in charity care, ECMC provides options to make care affordable. Managing medical bills is complicated enough without struggling to pay them. Use ECMC’s online tools and resources for a simplified billing experience.
Emergency & Trauma Care
ECMC’s Level 1 Trauma Care Center has long been known as the destination for lifesaving care when Western New Yorkers experience a medical emergency.
Orthopaedic and sports medicine specialists partner with patients to manage disorders and injuries of the musculoskeletal system.
Bariatric & Weight Loss Surgery
Our bariatric team helps patients seeking better health with compassionate bariatric and weight loss care.
The Regional Center of Excellence for Behavioral Health is proud to offer mental health and psychiatry services, as well as alcohol and drug addiction detoxification and rehab, for patients facing a variety of issues.
Breast oncology specialties range from preventative screening, chemotherapy, and radiation to surgery and genetic testing.
How To Make Electronic Payments Using Bill.com: Credit Card & ACH Bank Account Tutorial
What do I need to know about ECMC’s billing practice?
Find out everything you need to know about ECMC’s billing practice, including our out-of-network disclosure and price transparency policy. ECMC offers the security and convenience of online payment. Please have your patient account number ready when submitting your payment. If you have any questions, please contact our office at 716-898-3173.
How do I contact ECMC?
Contact ECMC’s Financial Assistance & Counseling Unit at (716) 898-5566. ( Learn more ») Patient Billing Improvement Erie County Medical Center Corporation is a participating provider in many health plan networks. You can find a list of the plans we participate under the Health Insurance heading.
How do I Manage my ECMC student loan account?
Manage and Maintain Your ECMC Account Through Secure, Online Access. Login to make a single payment or to set up a repayment arrangement for your student loans held by ECMC. This is a secure website where you can view and manage your ECMC student loan account information. Registering for an online account is free, fast, easy and secure.
How do I contact ECMC If I don’t have health insurance?
For questions regarding your bill or to make payment arrangements please contact (716) 898-3173. If you do not have health insurance, you may be eligible for financial assistance in paying your hospital bills. Contact ECMC’s Financial Assistance & Counseling Unit at (716) 898-5566. ( Learn more ») Patient Billing Improvement
Is ECMC a safe hospital?
The Leapfrog Group has again rated ECMC’s overall patient safety score at ‘A’. ECMC Foundation is a not-for-profit corporation that helps obtain the resources necessary to support the life-saving medical services of ECMC, which is also a leading center for rehabilitation, transplantation, orthopaedic care, and many other medical specialties.
What is ECMC Foundation?
ECMC Foundation is a not-for-profit corporation that helps obtain the resources necessary to support the life-saving medical services of ECMC, which is also a leading center for rehabilitation, transplantation, orthopaedic care, and many other medical specialties. Recent gifts from ECMC Foundation donors made possible: Give to ECMC